Sat.May 11, 2024

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How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover


In my past life, I was a QA manager in a large contact center. One thing that frustrated me the most was the high agent turnover. Not only do you constantly have to train new agents, which often leads to less-than-ideal customer experiences, but you also see the personal toll it takes on an agent. The constant stress and lack of work-life balance can result in agent burnout.

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Beyond Basics: Unleashing the Potential of Mobile Banking Apps in India

Forrester's Customer Insights

Customers always want an experience better than the last one – and digital leaders need to understand that to stay relevant. Today’s Indian customers are finding that their mobile banking apps are lagging behind digital trends. And they might not wait around until the apps catch up.

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