How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
MiaRec
MAY 11, 2024
In my past life, I was a QA manager in a large contact center. One thing that frustrated me the most was the high agent turnover. Not only do you constantly have to train new agents, which often leads to less-than-ideal customer experiences, but you also see the personal toll it takes on an agent. The constant stress and lack of work-life balance can result in agent burnout.
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