AWS Machine Learning

DECEMBER 29, 2022

In this blog post, we will show you how to use both of these services together to efficiently perform analysis on massive data sets in the cloud while addressing the challenges mentioned above. In the blog today, we will be executing the following steps: Cloning the sample repository with the required packages. Solution overview.

Connections 106

Connections Analysis Resources Analytics 106

Comm100

SEPTEMBER 19, 2022

It connects to the Google Cloud Platform and enables chatbot integration for performing linguistic analysis. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. There are, however, some technologies that may be used to implement NLP in your Chatbot.

Chatbots 153

Chatbots Abandon Rate Social Media Customer Satisfaction 153

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio. Let’s face it, the workplace will forever look different.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Clarivate

MARCH 27, 2024

At Ex Libris, we are committed to helping libraries harness innovative technologies, so they are better able to connect their communities with the vital information they seek. The post Artificial Intelligence Blog Series: Metadata Generation for Digital Content appeared first on Clarivate.

Social Media 52

Social Media Resources Technology Study 52

Method:CRM

DECEMBER 3, 2018

The post Live Blog: QuickBooks Connect Toronto 2018 appeared first on Method:CRM.

Connections 71

Connections 71

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

InMoment XI

FEBRUARY 16, 2024

In this blog post, we delve into the first pillar – Strongest Signals – and explore how InMoment’s Integrated CX leverages AI and expert services to collect and connect experience data from every touchpoint in the multi-channel customer journey, forming the foundation of a holistic understanding of customer experiences.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

SaleMove

MAY 13, 2022

Our digital-first world still craves human connection. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained. See how a credit union transformed their digital member services by focusing on the human experience.

Connections 74

Connections Customer Experience Customer Service Case Study 74

Centercode

JANUARY 26, 2023

For the first post of our new Connect Blog we’d like to announce the imminent release of Centercode Connect 9.1. Connect 9.1 is a small release focused on Project Management Usability, bug fixes, and a number of small long-requested enhancements.

Connections 52

Connections Management 52

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Learn more about how NICE inContact is supporting Federal State and Local governments and read our whitepaper on activating new channels for your agency and the sweeping improvements it can make to all facets of your contact center.

Connections 137

Connections Contact Center Government System 137

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Learn more about how NICE inContact is supporting Federal State and Local governments and read our whitepaper on activating new channels for your agency and the sweeping improvements it can make to all facets of your contact center.

Connections 136

Connections Contact Center Government System 136

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections.

Study 170

Study Loyalty Connections Loyalty Programs 170

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Each offers varied advantages for conveying information and connecting with customers effectively.

Connections 98

Connections Communication Video Customers 98

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Making Tech More Human The future belongs to brands that build genuine connections without exploiting relationships. They’re the keys to winning over this influential group.

Connections 52

Connections Brands Fashion Entertainment 52

kommunicate

DECEMBER 4, 2020

Webhooks are an excellent way of connecting your app with external apps. In this post, we will see how you can connect chatbots with Webhooks. Connecting your chatbots with Webhook will help you robust and advanced workflows, where you can exchange data with [.]. A Webhook is essentially a POST request sent to a callback URL.

Chatbots 93

Chatbots Connections How To Data 93

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. 1) Be personal. 9) Be funny. 10) NICE inContact CXone.

Connections 149

Connections Tips Social Media Multi-Channel 149

Experience Investigators by 360Connext

DECEMBER 17, 2014

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin'

Innovation 275

Innovation Connections Consumers Sports 275

Beyond Philosophy

FEBRUARY 15, 2024

The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Click here. Thanks for reading, we appreciate you! Get access to your free ebook here and why not tell a friend?

Connections 89

Connections Loyalty Brands How To 89

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Survey Feedback 52

GetFeedback

SEPTEMBER 6, 2018

The post Connecting Employee Experience and Customer Experience appeared first on GetFeedback Blog. If you’re ready to put these strategies to work in your business, the first place to start is with a simple employee engagement survey. Try GetFeedback for free today.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

Storyminers

OCTOBER 14, 2014

The retail customer experience will need greater connections than ever before as social media and mobile will play a big role in holiday shopping and beyond. In a survey conducted by MarketLive, one-third of the respondents indicated that they would … Continue reading → Blog Customer Experience'

Retail 169

Retail Connections Customer Experience Social Media 169

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right. Click To Tweet.

Connections 160

Connections B2B Touchpoint Fashion 160

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. In this blog we break down the key components which remain the driving force behind their banking revolution!

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

kommunicate

JULY 14, 2020

The post How to Connect Dialogflow With Facebook Messenger appeared first on Kommunicate Blog. The purpose of chatbots is to support and scale business along with maintaining good customer relationships. And nowadays, given the penetration of social [.].

Connections 97

Connections How To Ecommerce Chatbots 97

SaleMove

MAY 13, 2022

Our digital-first world still craves human connection. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained. See how a credit union transformed their digital member services by focusing on the human experience.

Connections 52

Connections Customer Experience Customer Service Case Study 52

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove.

Connections 52

Connections Marketing Multi-Channel Sports 52

Vonage

FEBRUARY 20, 2017

. … And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. Connect all the communications channels to your business in a unified dashboard (probably a CRM ). What do ‘us’ millennials want?

Connections 133

Connections Social Media Loyalty Culture 133

Hallmark Business Connections

MAY 27, 2021

In the following video, “Connecting with Customers Through Empathy,” we share practical tips to help boost your organization’s emotional intelligence and business results. Upon submission, scroll back down to the bottom of this blog post to view and download the whitepaper. Continue Reading. First Name *. Last Name *.

Video 92

Video Connections Customer Care Employee Engagement 92

Experience Investigators by 360Connext

OCTOBER 24, 2014

You can be connecting with customers in ways that make them say, “I don’t know why I like them so much, I just do.”. More Posts - Website Follow Me: The post Connecting with Customers In The Moment: How These Brands Nailed It appeared first on Customer Experience Consulting.

Connections 277

Connections Brands Online Experience Customer Engagement 277

Calabrio

NOVEMBER 25, 2020

It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

Innovation 88

Innovation Travel Leadership Meeting 88

ShepHyken

DECEMBER 27, 2019

Using a customer’s name not only shows respect but are the most important words you can use to create a connection with your customer. Humans crave connection and will stop doing business with you if 1. No one attempts to make a connection and 2. If a person is disingenuous when trying to make a connection. Dale Carnage.

Tips 135

Tips Connections Customer Experience Leadership 135

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Finally, I would be remiss if I didn’t mention arguably the biggest announcement at Enterprise Connect this year show, Amazon Connect, the company’s new contact center as a service. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections e-support Social Media Roadmap 64

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

Conference 52

Conference Connections Case Study CRM 52