ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. What is brand advocacy? Customers service training ideas for better brand advocacy. In fact, a happy customer tells about nine people about their experience.

Customer Service Training 151

Customer Service Training Training Brands Customer Service 151

Joe Rawlinson

JANUARY 22, 2024

Building local brand awareness is just as important as creating a strong online identity. Local brand awareness is particularly important for smaller businesses that are trying to grow in their chosen industries. However, it’s something that every brand can benefit from and should think about.

Brands 78

Brands How To Sports Social Media 78

SAP Customer Experience

DECEMBER 7, 2023

Welcome to this little blog, where your opinion takes center stage! We’re excited to invite you to participate in our Energy and Utilities Branding Survey – a unique opportunity for you to shape the future of our brand. Let’s explore why your perception matters, shed a light on the underestimated.

Survey 77

Survey Brands Customer Experience Customers 77

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Survey 186

Survey How To Feedback Guidelines 186

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Denise is a skilled speaker, author and brand leadership expert.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Instead of creating designs for each review, you can ensure these auto-generated posts are on-brand with eye-catching pre-built templates. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands How To Multi-Channel 110

GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. Companies, of course, want to cultivate a positive brand perception among their target consumers, but it’s a tricky goal. As Brandwatch points out , companies don’t control brand perception—consumers do. The Basics of Brand Perception.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Doing CX Right

OCTOBER 21, 2023

Award-winning podcaster, Stacy Sherman, highlights its role to amplify speakers, boost brands, and enrich customer engagement. The post Podcasting Power: Elevating Brands & Speakers appeared first on Doing CX Right. Why does podcasting matter?

Brands 116

Brands Customer Engagement Engagement Customers 116

Lithium

JANUARY 31, 2022

Now an independent consultant who helps brands get the most out of their community platforms, she shares her experience below of using Khoros blogs to help build the Cisco Meraki community. A blog post about blogs! The layout is that of a standard blog, with a running list of posts. Community Announcements blog.

Knowledge Base 98

Knowledge Base Interaction Consulting Examples 98

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. 5,000 experiential branding organization whose clients include Samsung, Time Warner, Netflix, and Sony. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues.

Social Media 132

Social Media Chatbots ROI Brands 132

Vonage

SEPTEMBER 15, 2017

Over the last 10 years we have had the pleasure of working with many global organisations, across many sectors; retail, financial services, telecoms, technology, hospitality, professional services on the design and implementation of their Branded Customer Experience * (BCE) programmes. Paul’s Hotel. Find out more and register now.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

SmartMessage Blog

DECEMBER 27, 2021

Here are the top 2021 blog posts from SmartMessage. In our blog post detailing other benefits, we focused on the capabilities of this efficient source. Our blog post on the pandemic and omnichannel marketing indicates how the digital channel strategy became essential in reaching targets. OTP and Its Benefits for Your Business.

Omni-Channel 75

Omni-Channel Tips Chatbots Communication 75

kommunicate

JULY 14, 2023

Brand strategy, therefore, is not just a logo, design or a name. Brand alignment is the “practice of ensuring that all aspects of a [.] The post How to Train ChatGPT On Your Own Data: Enhancing Customization and Brand Alignment appeared first on Kommunicate Blog.

Training 98

Training Brands Data How To 98

ShepHyken

JULY 19, 2019

This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial intelligence and data to provide customers with the experiences they want. Brands only have one shot to get the customer experience right. The solution? Let’s dive right in!

Infographics 94

Infographics Brands Customer Experience Customer Experience Design 94

BirdEye

NOVEMBER 15, 2023

When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

Comm100

MAY 25, 2022

Instead, agents can focus on building value for the brand. The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100. Furthermore, contact center automation enables agents to learn new skills and shifts the strategy from answering as many calls, chats, and texts, as possible.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Brands 145

Brands Banking Insurance Conference 145

ShepHyken

SEPTEMBER 15, 2017

Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool. AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. Final Thoughts.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. No one likes a brand that’s stuck in the past. They go to the home page and wander around.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

ShepHyken

NOVEMBER 27, 2020

This process , which involves your branded materials being packaged and shipped straight to your customers from the manufacturer/supplier, means you don’t have to keep inventory. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken. Seek input from your employees.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

Dapresy

AUGUST 12, 2020

In the world of market research, everyone is familiar with Brand Tracking studies. These studies monitor the health of a brand over time. They quantify the return on brand investment, providing continuous insight to make brand strategy decisions. In the flood of brand data, how can you keep your brand’s performance focal?

Brands 98

Brands Report Study Trends 98

kommunicate

FEBRUARY 14, 2023

The post Campaign Messaging – A Brand New Way To Reach Your Customers appeared first on Kommunicate Blog. Meta also owns Instagram, which has a record 4.25 billion total visits to its website every month. A whopping 70% of [.]

Brands 98

Brands Customers 98

SurveySparrow

OCTOBER 25, 2023

The brand has used emotional branding exceptionally well, and this slogan, introduced in 1988, has become a mantra for motivation and determination. This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? What is a brand? A brand is so much more than that.

Brands 52

Brands Strategy Marketing Social Media 52

BirdEye

MAY 15, 2023

Are you looking to build a successful brand? If so, then developing a strong brand strategy is essential. A well-crafted brand strategy can help your business stand out from the competition, allowing it to reach its full potential. Table of contents What is brand strategy?

Brands 98

Brands Strategy Social Media Communication 98

Comm100

FEBRUARY 15, 2022

The modern global consumer is impatient, specific about their needs, and more than willing to jump ship to go to another brand if you fail to impress them immediately. If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP.

Self Service 130

Self Service Consumers Customer Service Social Media 130

2020 Research

APRIL 8, 2024

Learn how As Gen Cers continue to enter adulthood over the next seven years, brands should not assume they’ll follow the stereotype of young adults spending frivolously. Gen C values transparency and authenticity, so brands should, too. For brands, ethical practices and personalized experiences aren’t optional.

Connections 52

Connections Brands Fashion Entertainment 52

Michelli Experience

JUNE 28, 2016

As I help business leaders deliver branded customer experiences, I often start with the premise that brands are nothing more than what people say about us when we’re not around. For years companies have been trolling social media to see what customers post about brand experiences.

Brands 185

Brands Social Media Financial Analysis 185

Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. CX labs help your audience engage with your brand & gain customer insights Click To Tweet.

Trends 204

Trends Customer Experience Customer Insights Customers 204

Storyminers

AUGUST 28, 2017

It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. It empowers the brand team (and eventually the dealers). Mazda is reigniting its ‘why’ story and using it to help people get closer to the brand. My take: Starting with employees first is smart.

Brands 350

Brands Healthcare Roadmap Exercises 350

Beyond Philosophy

FEBRUARY 15, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here.

Connections 89

Connections Loyalty Brands How To 89

Beyond Philosophy

OCTOBER 26, 2023

She’s always believed in a strong brand, but how can she plan what people take away from her brand? She thinks of brands appropriately, and not everyone does. Brands are a tactic we use, which is different than strategy. A company needs a few things before they have a brand. Your brand is a tactic.

Brand Values 89

Brand Values Brands Social Media Sports 89

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

SurveySparrow

OCTOBER 9, 2023

Have you ever wondered what goes into creating a brand name that sticks in people’s minds? Most importantly, it distinguishes a brand amidst the competition. That’s the level of influence a well-crafted brand name holds, a fact reinforced by the world’s most valuable brands. What is a Brand Name?

Brands 52

Brands How To Culture Survey 52

Experience Investigators by 360Connext

NOVEMBER 12, 2014

When conducting a recent touchpoint inventory workshop, the client was surprised when I pressed for what their brand promise really was. The best experiences are all about identity of both the brand and the customers. Have you really thought hard about your own brand identity? That’s ok. That’s the point.

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Optimove

SEPTEMBER 24, 2020

This blog post is about the things you can do when you combine these two main data sets. Converting one-timers to active customers can generate much value for your brand and increase ROI on the cost of acquisition. The post Blog-gaming appeared first on Optimove. Case in point: how to improve adoption by cross-selling to mobile.

Sports 53

Sports CRM ROI Groups 53