Beyond Philosophy

FEBRUARY 17, 2022

Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. I have learned a lot over these past two decades on how to ensure your business is booming, and I thought I would share them here with you. . My company had a significant birthday this year. So, I educated them. .

Company 88

Company Tips Consulting Conference 88

Beyond Philosophy

DECEMBER 11, 2020

I defined it for myself as the mix of rational and emotional parts of an interaction with a customer, which later became my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Train your people on how to evoke emotions. Rule #5: Train your people on how to evoke emotions. Rule #1: Be specific.

Measurement 174

Measurement Customer Journeys Management Net Promoter Score 174

Storyminers

FEBRUARY 17, 2021

When it comes time to rebuild the severed connections and broken systems, we will need to make sure that we don’t end up with more of the same. Mike : I’m not an expert in healthcare communications, but I know people who are, and I admire them for what they know how to do. Mike : Yes, that connects.

Groups 147

Groups Government Travel Tools 147

Comm100

MARCH 8, 2017

But with the thousands of #CustomerService tweets, how are you supposed to get exposed to fresh ideas without spending hours or even days trudging through the classic internet information overload? His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Beyond Philosophy

OCTOBER 12, 2016

And as I have been saying since 2002 when I started up my Customer Experience Consultancy, emotions influence over half of any Customer Experience outcome. Moreover, we are examining how these emotional responses are influenced by cognition to create a reaction, and how these reactions drive customer behavior.

Consulting 60

Consulting Innovation Training Customer Experience 60

GlowTouch

SEPTEMBER 22, 2020

Paying attention to the entire experience is a pro-active means of connecting the various touchpoints between employee and consumer, with the goal of creating memorable moments. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

AWS Machine Learning

OCTOBER 6, 2023

The connection between different data sources, including SageMaker Feature Store, is demonstrated in the following code. Agents , equipped with a suite of tools, use an LLM to determine the sequence of actions to be taken. All the retrieved data is consolidated to construct an extensive prompt, serving as input for the LLM.

System 105

System Data Travel Tools 105

GlowTouch

APRIL 27, 2021

If that doesn’t put the mint in your julep , the web is full of ideas for how to manage the time spent on hold, which should be a call to action for service-based entities everywhere. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

BirdEye

JANUARY 11, 2023

This will lead to more meaningful connections between the business and the customer. Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

C3Centricity

APRIL 17, 2018

OK, so I’m not talking about the 2002 Minority Report. The companies that succeed will be those that understand this and connect at the right times. For further ideas on how you can do this, read “How to Prepare Business for Anything. No-one understands how to move the initiative forward.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Qualtrics

JANUARY 7, 2020

Here’s why they matter, how to develop them and how to make sure your company excels at making ethical choices. What about using LinkedIn, which is a social network geared to making professional connections? Journal of Business Ethics (2002) 35: 327. Ethics influence every part of your business. What are workplace ethics?

How To 26

How To Leadership Policies Social Media 26

GlowTouch

APRIL 2, 2021

She and her team provide unique recipes that are ideal for singles, couples, and families, along with advice on how to make cooking an event in which all can participate. When you are ready for ideas on turning service into a retention and revenue center, please contact us to learn how to make that happen. About GlowTouch.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

DECEMBER 10, 2020

Connecting them to the value behind the products and services they purchase improves satisfaction and benefits retention. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

NOVEMBER 13, 2020

Hacking phones, tablets, and laptops that are connected to public Wi-Fi. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. The Internet of things is essentially everything connected to the Internet. Thirteen years is a long time to be considered a madman! However, the Customer Experience movement has advanced.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. The Internet of things is essentially everything connected to the Internet. Thirteen years is a long time to be considered a madman! However, the Customer Experience movement has advanced.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. How to Measure Customer Emotions. Like the consumer one might expect to find in Anytown, U.S.A.,

Self Service 60

Self Service Wireless Consumers Consulting 60

SurveySparrow

DECEMBER 9, 2019

How did the fact that you were able to test out your theoretical knowledge first-hand help in coming up with your material and ideas for perfect customer service? I wasn’t just telling people how to do it. This is how my speaking business got started. That is how the speaking started to grow.

Customer Service 90

Customer Service Training Study Measurement 90

SurveySparrow

MARCH 6, 2024

What’s that one thing that connects Pollfish, SurveyMonkey, and Qualtrics? The platform was founded in 2002 by a quartet: Ryan Smith, Scott M. It’s like having a powerful tool, but you must know how to unlock its full potential. The best answer would be Surveys! Market research! 5 Capterra Rating: 4.6/5

Comparison 52

Comparison Analysis Survey Analytics 52

GlowTouch

JULY 6, 2020

Your target audience must be able to connect with your brand. The bottom line is that a higher level of engagement and connectivity leads to higher sales for your company. Contact us today for more information on how we can take your business to the next level. How to Select the Right Customer Support Channels for Your Company.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

C Space

MARCH 25, 2020

Here’s our perspective on how to gain those essential insights. The 2002-2003 SARS outbreak in China, for instance, has been credited for the sudden rise of internet usage and online shopping, leading to the huge success of Alibaba. The two key business skills at this unique time are understanding today and anticipating tomorrow.

Airlines 40

Airlines Travel Guidelines Exercises 40

GlowTouch

DECEMBER 4, 2020

Cybersecurity threats are more common than ever because of an increasingly internet-connected business environment. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. Will My Data Be Confidential and secure?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

Beyond Philosophy

NOVEMBER 19, 2020

If you haven’t already, I suggest you read his book, Clued In: How to Keep Customers Coming Back Again and Again. Carbone says fusion economics enter into an era of virtuality, which understands the elements and role of technology and how to humanize it. So, allow me to introduce my other colleagues.

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Customer Experience ROI Conference Engagement 133

AWS Machine Learning

NOVEMBER 8, 2022

Form here, you can access the following notebooks: 0_demo.ipynb – Demonstrates how to send inference requests to a pre-deployed endpoint and receive a model response. 1_preprocess_genomic_data.ipynb – Showcases how to read and process genomic data (in tabular format). Therefore, it takes medical imagining data in volumetric format.

Data 64

Data Healthcare Training Resources 64

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GetFeedback

JANUARY 6, 2020

Here’s a formal definition from persona thought leader Tony Zambito in 2002: Buyer personas are research-based archetypal (modeled) representations of who buyers are, what they are trying to accomplish, what goals drive their behavior, how they think, how they buy, and why they make buying decisions.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Wired and Dangerous

MAY 25, 2021

” But I don’t know what that agreement says, or how to get it, and the cashier on this busy checkout line wasn’t about to go print one out for me. The 2002 Doha Declaration affirmed that the TRIPS agreement should not prevent members from taking measures necessary to protect public health.

Insurance 91

Insurance Policies e-support Government 91

Wired and Dangerous

MAY 17, 2021

This is a great way to learn how to catch a rental scammer. Water resources in South Asia have been directly connected to national sovereignty and security for many reasons. Does the proposed agreement by a law firm, as stated below, constitute the doing of an insurance business in New York? (a)

Financial 91

Financial Banking Consulting Study 91

Wired and Dangerous

MAY 14, 2021

The 2002 Doha Declaration affirmed that the TRIPS agreement should not prevent members from taking measures necessary to protect public health. One thing that many people underestimate when creating a contract is how important it is to correctly define the parties involved in the agreement.

e-support 91

e-support Government Policies Examples 91

Wired and Dangerous

MAY 5, 2021

News about the agreement drew sharp criticism from Chinese government mouthpiece Global Times, which remarked earlier this month that New Delhihopes to showcase its military muscle to China, flaunting the importance of US connections. Not necessarily.

Government 91

Government Financial Sales System 91

CX Workout - Ideas Blog

OCTOBER 3, 2018

So I’m doing to be giving you some ideas in four different areas to help you be better at understanding how to get the results that you’re looking for. StoryMiners was founded in 2002. So there’s a strong connection between experience that you give your customers and the stories that they tell about you.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

So I’m doing to be giving you some ideas in four different areas to help you be better at understanding how to get the results that you’re looking for. StoryMiners was founded in 2002. So there’s a strong connection between experience that you give your customers and the stories that they tell about you.

Data 40

Data Customer Journeys Consulting Course 40

SurveySparrow

OCTOBER 19, 2020

Qualtrics: It is also one of the oldest in the online survey industry, started in 2002. The sample questions have been written by copy experts who know how to make people give appropriate responses. Started in 1999, SurveyMonkey provides an online survey tool and a suite of back-end programs.

Comparison 59

Comparison Omni-Channel Survey Software 59

Grade.us

AUGUST 15, 2017

Loyal customers care about brands As we’ve seen, brands become part of a customer’s identity, creating an intense connection that comes with its own expectations and requirements. Then in 2002 when WhiteWave sold Silk to Dean Foods their products became just “ natural. Actually, No. Because you care.

Customer Service 38

Customer Service Loyalty Ecommerce Customers 38

Brandwatch CX

JANUARY 25, 2019

Having turned down two of the biggest tech companies in the world, Zuckerberg headed off to Harvard in 2002. It had a profile where you could upload a photo, share your interests, and connect with other people. It also offered a network visualization of your connections. It’s a decision he unlikely regrets now.

Advertising 85

Advertising Financial Video Report 85

Grade.us

MARCH 31, 2020

Here’s how past outbreaks affected our economy. “According to Dow Jones Market Data, the S&P 500 posted a gain of 14.59% after the first occurrence of SARS back in 2002-03, based on the end of month performance for the index in April, 2003. He shows entrepreneurs how to attract and win new customers.

Consumers 32

Consumers Resources Fashion Tips 32

Magellan Solutions

FEBRUARY 24, 2022

So it’s up to you to figure out how to measure them. How Much Do Companies Pay For Leads? It’s best to choose companies that know how to balance quantity and quality. It’s now the task of the sales team to connect with your prospect. As you can see, both have good and bad things about them. There you have it!

Social Media 40

Social Media B2B B2C Sales 40