CSM Magazine

FEBRUARY 6, 2024

Oracle’s integrated applications break down data silos, allowing finance and operational teams to collaborate like never before. By integrating planning across the board – from scenario modeling to budgeting – the system enables stadiums to create connected, agile plans that are deeply rooted in industry best practices.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Dapresy

FEBRUARY 19, 2020

All customers of both companies will enjoy the benefits of further investments in existing products, and a seamless integration between Confirmit’s solutions and Dapresy’s reporting, which will provide a highly efficient, end-to-end solution that delivers accelerated customer value. Confirmit and Dapresy already share many clients.

Multi-Channel 94

Multi-Channel Software Report Analytics 94

West Monroe

OCTOBER 5, 2022

Companies facing pricing challenges should also reevaluate their market positioning/value proposition, offering portfolio, and post-sales customer experience to help identify opportunities for delivering more incremental value.

Software 52

Software Competitive Advantage Return on Investment Metrics 52

SurveySparrow

DECEMBER 8, 2018

The merger made headlines and even caused a drop in SAP share prices (when the deal was announced). However, we are here to discuss what the merger means to the Qualtrics customers. However, we are here to discuss what the merger means to the Qualtrics customers. Qualtrics International got acquired by SAP a couple of weeks ago.

Management 74

Management Survey Effort Score Tools 74

Alliance by IFS

AUGUST 12, 2019

To overcome industry challenges and meet customer expectations, these companies need to use integrated solutions for field services. Mergers and acquisitions are at an all-time high. Integrated Solutions Help Overcome Field Service Challenges. Stay Ahead of Your Competition with Integrated FSM Software. First-time fix.

Self Service 75

Self Service Knowledge Base Hospitality Training 75

West Monroe

JULY 11, 2023

This experience, combined with our multidisciplinary approach—which looks at each situation through the lenses of industry, operational, and technology expertise—helps dealmakers plan for and manage the complexities of mergers, acquisitions, and divestitures.

Trends 52

Trends Software Innovation Roadmap 52

NetBase

JUNE 2, 2020

In this overview detailing why this merger is a match made in retail heaven, we’ll share consumer and market intelligence around: The state of retail post-COVID. The State of Retail Post-COVID. And we can’t neglect the ubiquity of partnerships and mergers that have formed throughout the pandemic. All Roads Lead to Retail.

Ecommerce 52

Ecommerce Retail Apparel Trends 52

ChurnZero

MARCH 5, 2021

If a competitor came along and offered a 30% cheaper version of us with 80% of the features, would you switch? It’s worth noting, as Dan points out, you must offer your customer legitimate options. You must practice high integrity for this approach to be successful. Summary report only with electronic response to any questions.

Customer Success 98

Customer Success Effort Score Customers Survey 98

Esteban Kolsky

SEPTEMBER 1, 2017

What good could possibly come from this merger? Trust me, analysts — we are good at putting any merger and acquisition down because we have seen them all before. I said for a long time, this was a good merger – not just Jive-X, but Jive and Lithium. I even told them so. Same old thing. I like and I respect Rob.

Roadmap 79

Roadmap Strategy Marketing Analysis 79

Dapresy

FEBRUARY 19, 2020

All customers of both companies will enjoy the benefits of further investments in existing products, and a seamless integration between Confirmit’s solutions and Dapresy’s reporting, which will provide a highly efficient, end-to-end solution that delivers accelerated customer value. Confirmit and Dapresy already share many clients.

Multi-Channel 52

Multi-Channel Software Report Analytics 52

NetBase

MAY 25, 2020

And social listening offers insight that powers these customer retention tactics. This offers doctors the ability to “see” patients, while offering contactless assistance, along with online access to view their results. Looking at the conversation around them, 30% of it focuses on TeleHealth Video Offering. Here’s how.

Customer Retention 60

Customer Retention Healthcare Trends Consumers 60

Bold360

MARCH 28, 2017

There are a lot of champagne corks popping in India this week, as Vodafone and Idea finally sign on the dotted line for their merger. Research shows that in the face of a merger, a customer’s overwhelming emotion will generally be concern. Across all industries, mergers and acquisitions make customers feel unsteady on their feet.

Self Service 40

Self Service Analytics Knowledge Base Customers 40

PK

APRIL 16, 2018

BEAVERTON, OR and SEATTLE, WA (April 16, 2018) — ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy. The merger marks several years of growth for both ProKarma and Lenati. For more information, contact: Miz Nakajima. 971-317-0739.

Company 40

Company Telecommunications Competitive Advantage Transportation 40

West Monroe

JUNE 30, 2021

And along the way, payers, providers, tech companies, and life sciences organizations collaborated to integrate a range of new patient-centric technologies—increasing engagement, improving value-based care, and contributing to better outcomes. We witnessed the quickest vaccine delivery in history. Key trends. Key trends. Key trends.

Healthcare 52

Healthcare Hospitality Insurance Trends 52

Gainsight

AUGUST 14, 2020

mergers and acquisitions, customer financial troubles). Your health scores should also include certain features or integrations that are highly differentiated and drive your customers’ stickiness. Controllable would include reasons that can be solved by some function within your company (e.g., Churned Customer Examples.

Trends 52

Trends Metrics Analysis Measurement 52

OpinionLab

AUGUST 12, 2016

Today, we’ll look at the many reasons why you should integrate VoC with session replay. With a VoC and session replay integration, you immediately expose user feedback to a larger group within your organization. Through a VoC and session replay integration, you can help eliminate these inaccurate assumptions. Contact us today.

Metrics 60

Metrics Video Feedback Tools 60

CustomerSuccessBox

FEBRUARY 28, 2022

Twilio is a platform that creates easier communication by enabling messages, VoIP and phones to be embedded in mobile, web, and desktop applications, giving businesses the ability to have better communication with the customers with their API integrations to make it a toolkit for every developer’s need. Best Practises. Best Practices.

Self Service 52

Self Service Software e-support Customer Retention 52

BirdEye

MARCH 24, 2023

It can also involve identifying and pursuing potential mergers and acquisitions or strategic partnerships to expand a company’s reach and capabilities. This can include researching new markets, developing strategic partnerships, identifying potential merger and acquisition targets, and exploring new revenue streams.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Reasons that make customer success essential during mergers and acquisitions.

Customer Success 10

Customer Success Culture Customers Leadership 10

CSM Magazine

JUNE 16, 2021

In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C. From the earliest days of prehistoric bartering to the post-2020 e-commerce boom, one thing has never changed: Business.

Brands 52

Brands B2C Self Service e-support 52

Gainsight

FEBRUARY 23, 2021

You may have recently heard about the importance of Net Dollar Retention from Nick’s blog post earlier in the month , as well as the webinar we did with Bessemer Venture Partners. The blog post and webinar were more focused on why Net Dollar Retention is so important. But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Software 101

Software Comparison Customer Satisfaction System 101

Gainsight

JANUARY 31, 2022

We often hear stories of a company integrating customer success into its business when things have stalled. When a company is in hyper-growth, primarily through a merger or acquisition, one of those company’s usually has some form of CS in their practice. The post Can You Introduce CS During Hyper-Growth? Absolutely!

Customer Success 95

Customer Success e-support Advertising Survey 95

Call Experts

JULY 7, 2022

Outsourcing offers many advantages. As a result, you will not have to worry about integrating a specialized staff into your existing system. This flexibility can help companies to make strategic business decisions, like mergers and acquisitions. Read on to learn more. Why Is Outsourcing with Contact Centers Essential?

Contact Center 52

Contact Center Training Resources Insurance 52

SurveySparrow

OCTOBER 10, 2020

Here’s a list of features offered by SurveySparrow and why it is regarded as one of the best workforce engagement software out there: Helps you send online surveys and NPS surveys that are all-device ready. Integrate with numerous applications. They offer the resources to managers that they seem to need the most.

Tools 59

Tools Engagement Employee Engagement Employee Experience 59

SurveySparrow

NOVEMBER 15, 2019

As part of the interview process, I was asked to interview an analyst about a merger for a short article. Judith: A major change that I’ve noticed is how deeply integrated smartphones are in meeting people’s personal and business needs and how it’s changed customer behavior. It was a pleasure to get the opportunity to learn from you.

Advertising 71

Advertising Chatbots Survey e-support 71

Grade.us

JULY 13, 2020

Lots of pros offer this service; this isn’t unique to HomeAdvisor, so what makes them unique? Their merger with Angie’s List. This merger created the largest digital marketplace for home services. ” Here’s why this merger is meaningful. Services offered. Phone and address. Quick facts.

How To 27

How To Advertising Financial Industry 27

Currency Alliance

OCTOBER 11, 2018

On the contrary, the hotel remains a highly valued experience offering. It does give pause for thought, however, that agile tech companies have proven more apt at filling these gaps: owning more of the customer journey, gathering more detailed data, and making more relevant and personalized offers.

Hotels 40

Hotels Hospitality Loyalty Travel 40

AWS Machine Learning

MARCH 28, 2024

This post discusses RAG patterns to improve response accuracy using LangChain and tools such as the parent document retriever in addition to techniques like contextual compression in order to enable developers to improve existing generative AI applications. The following diagram illustrates the architecture of this solution. We use an ml.t3.medium

Innovation 114

Innovation Telecommunications System Travel 114

Integrity Solutions

JULY 25, 2023

They can also offer higher interest rates, lower loan rates and fees. Banks continue to have their own advantages as well, though, including larger asset bases and, typically, a larger array of offerings. The best, most successful mergers are those with common traits and overlapping values, and this doesn’t happen by accident.

Banking 72

Banking Customer Expectations Omni-Channel Financial 72

NICE inContact

JANUARY 10, 2018

So after just one full year since this acquisition closed, how has this new juggernaut managed to integrate and blend these two titans in the industry? Acquiring a company can be as simple as making a compelling offer but executing the merger of teams, culture, and technology is an entirely different ball game.

Contact Center 120

Contact Center Omni-Channel Analytics Innovation 120

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Uncover the transformative potential of AI in IVR and agent evolution, the emergence of new communication channels, upcoming industry mergers, and the latest in compliance standards.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105

Comm100

OCTOBER 30, 2017

While this could occur in any organization, I have often seen it happen in companies that have grown through acquisitions and mergers, creating new challenges for effective communication and processes that aren’t joined up. Again, this is a problem with many mature organizations that have grown through mergers and acquisitions.

Contact Center 111

Contact Center Tips Management Call Center 111

Circular Edge

MAY 16, 2023

Read on for a detailed head-to-head comparison of system architecture, functionality, customization, integrations, support, and implementation strategy. NetSuite has natively integrated applications for inventory and order management, commerce, analytics, CRM, HR, professional services automation (PSA), and more.

CRM 52

CRM System Financial Resources 52

SmartKarrot

SEPTEMBER 1, 2022

Next, specify how your offering will assist them in achieving their objectives. Remember that you can demonstrate your capacity to offer a special solution if you can pinpoint their issue or suggest areas that could want development. Be prepared to offer direct client assistance. It is important to be persistent and patient.

B2B 10

B2B Sales Insurance Conference 10

BirdEye

MARCH 17, 2023

The following are critical business development skills for business success in a small business consultant: Communication skills Communication is an integral business development skill that consultants need to connect with clients, stakeholders, and vendors. Coaching focuses on the personnel, while consulting services focus on the business.

Consulting 98

Consulting Social Media Financial Strategy 98

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. By some estimates, there are more than 80 vendors claiming to offer CDPs.

Customer Journeys 51

Customer Journeys Analytics Tools Data 51