TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

Entertainment 52

Entertainment Social Media Groups Consulting 52

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Measurement 52

Measurement Customers Tips Communication 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Magazine, Forbes, U.S. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. The next thing to look at is your platform for your event.

Company 52

Company Tips Meeting Interaction 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. .

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Uniphore

JANUARY 4, 2022

Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Who should attend this virtual event and why? Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. Coming Soon.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

SEPTEMBER 18, 2019

Localz believe this is the first event focused on how Uber is impacting service communication. This Uberization effect has come to all services; where the customer comes first and real-time messaging is key. Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications.

Self Service 74

Self Service Retail Communication Consumers 74

CSM Magazine

JUNE 24, 2020

Azure Event Hub users can now easily migrate their logs to one centralised data management platform. have just launched their improved integration for the Azure Event Hub, allowing DevOps & Security professionals to send log data for analysis easier than ever. UK based ELK-as-a-Service platform Logit.io

Analysis 52

Analysis Metrics Report Trends 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Encourage interaction with polls, quizzes, live Q&A sessions, tutorials, virtual events, and contests. This humanizes your brand.

Marketing 111

Marketing Social Media Advertising Tips 111

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Customer Service 40

Customer Service Chief Customer Officer Customer Experience Hotels 40

CSM Magazine

APRIL 22, 2021

Planning an event and organising a social gathering is an incredibly exciting thing. As guests we arrive at an event with everything laid out, things are clean-cut and everyone is ready to go. Unless it’s like a gathering at home, most events require a real level of attention, care and planning in order to really get things right.

How To 52

How To Feedback Groups Meeting 52

Calabrio

FEBRUARY 26, 2021

The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite. The Workforce Optimization Innovation Awards recognizes vendors that are using data-driven analysis to advance the call center, CRM and teleservice industries one solution at a time. Continued Momentum into 2021.

Analytics 130

Analytics Innovation Contact Center Analysis 130

CSM Magazine

SEPTEMBER 1, 2022

Reuters Events have teamed up with Playvox to bring you the next webinar in their Customer Service & Experience Leadership series! ‘Customer Service Technology: Intelligent Tools, Augmented Agents & Enhanced Experiences’ features insights from senior executives at Showtime Networks, HealthNet & Playvox! CSM Magazine.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

Customercount

AUGUST 5, 2020

On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall. The focus of this event is to assist resort operators to maintain communications with owners to increase customer satisfaction and engagement.

Customer Satisfaction 52

Customer Satisfaction Engagement Video Customers 52

CSM Magazine

DECEMBER 11, 2023

To foster a positive work culture, encourage open and honest communication, develop healthy team dynamics, and provide opportunities for team building activities and social events. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.

Contact Center 52

Contact Center Strategy Culture Knowledge Base 52

customer sure

JANUARY 10, 2024

This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. You also need to ask for feedback at the times when customers are likely to want to give it – such as after a specific event.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omni-Channel 62

Helen Dewdney

OCTOBER 29, 2021

“Yes, buying tickets to the event itself is normal but I’ve seen ‘awards’ where you have to pick your marketing packages in order to get an award for the award you’ve won! I’ve always prided myself on creating quality awards with a quality process and judging panel and a black tie event to recognise the finalists. Promises promises.

Hotels 80

Hotels Sales Advertising Brands 80

BirdEye

APRIL 18, 2023

Attend and host local events Most towns and cities have local events weekly, monthly, or yearly. Research and attend events that potential customers frequent. You can even host some of these events on your premises, so people can interact directly with you and your team, along with seeing what you have to offer.

Advertising 98

Advertising Social Media ROI Strategy 98

SurveySparrow

DECEMBER 8, 2023

It can be about a recent purchase, an event, or a service. It is Beneficial For: Businesses, Service Providers, Event Organizers, Educational Institutions, Healthcare Providers 3. Registration Forms Registration forms are like sign-up sheets where people provide information about themselves to join an event, program, or service.

Engagement 52

Engagement Survey Feedback Healthcare 52

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. I decided to focus 100 percent on customer experience thought leadership – speaking at events, writing a book “ More Is More ,” and even teaching an executive education at Rutgers Business School this August.

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

ShepHyken

FEBRUARY 10, 2021

Growing up throughout high school and college I performed at parties, corporate events and comedy clubs. I was reading an article by Jeff in a magic magazine. Some of you may know that I’m also a musician. But today I want to talk about being a magician. I share this background to give you some context.

Entertainment 124

Entertainment B2C Customer Service Training B2B 124

CSM Magazine

AUGUST 21, 2023

Participate in Community Events Participating in local community events is an excellent way to engage with customers and build brand awareness. Host in-store events, sponsor local charity events, and participate in local trade shows or fairs.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56

CSM Magazine

MARCH 2, 2022

In this exclusive report, Reuters Events spoke with 15 customer service & experience leaders from top US brands who are striving to transform their strategies in innovative ways, so you can benchmark yourself against them. CSM Magazine. We hope you find this report valuable! Ian Miller, Editor.

Report 52

Report Customer Experience Customer Centricity Customer Expectations 52

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Her keynote presentations have captivated international audiences at conferences including TEDx, the Consumer Electronics Show, The Art of Marketing, among others, and at corporate events for Facebook, Lexus, NFL, and more.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Her keynote presentations have captivated international audiences at conferences including TEDx, the Consumer Electronics Show, The Art of Marketing, among others, and at corporate events for Facebook, Lexus, NFL, and more.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

AUGUST 22, 2022

A personal finance journalist, she has a weekly ‘Miss Moneysaver’ column in the Daily Mail and a monthly column in Platinum magazine. She also writes on investing, property, cryptocurrency and lifestyle for various publications including The Mail on Sunday, The Sun, The Mirror and Closer magazine. She talks about this in her interview.

Banking 45

Banking Consumers Financial Trends 45

Steve DiGioia

OCTOBER 26, 2015

You book the event and promise the “perfect wedding” The birds will sing, the flowers will bloom and the rainbow will shine in all its glorious colors. The kitchen cooks and presents the food so well that it should be on a magazine cover and everyone leaves at midnight as happy as a lark. but what about the "big picture"?

How To 100

How To Customers 100

Joe Rawlinson

AUGUST 5, 2022

You can create pages or profiles for your restaurant and post photos and updates about special events, new menu items, etc. Another popular way to market restaurants is through print media like newspapers and magazines. You can place ads in these publications or even submit articles about your restaurant as a PR move.

Advertising 88

Advertising Sports Social Media Trends 88

Hallmark Business Connections

AUGUST 11, 2021

That’s why supermarket chains that send magazines — like Wegmans’ Menu — also have digital apps and online editions of their print magazines. The fall issue of its Drive magazine covered topics around exercising with dogs and exploring farmer’s markets, catering to its audience members’ healthy, active lifestyles.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Wired and Dangerous

OCTOBER 3, 2016

Send customers a subscription to a magazine they value. Provide tickets to an event valued by the customer. Remember a customer’s birthday in a unique and personalized way. Buy helpful books for key customers (like one of ours, just kidding!). Invite customers to your home for a cookout.

Loyalty 156

Loyalty Customer Service Conference Policies 156

BirdEye

NOVEMBER 30, 2023

Traditional marketing for law firms typically leverages the following channels: Print ads in newspapers, magazines, etc. Billboards TV and radio spots Direct mail campaigns Sponsoring local events The advantage of traditional marketing is that it can help build broad awareness through channels many people still use.

Marketing 111

Marketing Social Media How To Advertising 111

Experience Investigators by 360Connext

JANUARY 21, 2015

For example, in the waiting area before boarding the plane in Heathrow Airport, there is a magazine and newspaper rack well-stocked with complimentary publications for passengers. I snagged a Wired magazine before boarding while other passengers were pretty excited about the European football reading. ” Click To Tweet.

Customer Journeys 110

Customer Journeys Airlines Travel Social Media 110

CSM Magazine

APRIL 9, 2024

By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. Definition and Context Process mining is the art of discovering, monitoring, and improving processes based on event data.

Case Study 52

Case Study Analysis Software Study 52

Alliance by IFS

SEPTEMBER 27, 2018

2018 issue of Field Technologies magazine, learn what three things to focus on to make digital transformation possible. That’s the focus of our COO David Giannetto’s recent article in Field Technologies Magazine. In this article by Astea COO David Giannetto, featured in the Sept./Oct.

Technology 82

Technology Company Customer Satisfaction Software 82

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98