ShepHyken

MARCH 24, 2025

Magazine) Giving back has become a central priority for business leaders across industries. From the perspective of a healthcare executive, youll learn that this can apply to almost any business. 3 Ways Giving Back Can Make Your Business Even Greater by John Hall (Inc.

Customer Service 75

Customer Service Healthcare Loyalty Video 75

ShepHyken

DECEMBER 16, 2024

Magazine) A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to healthy businesses. What does that mean? Building Relationships That Last a Lifetime by Inc. Custom Studio (Inc.

Loyalty Programs 62

Loyalty Programs Customer Service Contact Center Loyalty 62

CSM Magazine

OCTOBER 14, 2024

Time Efficiency Everyone can relate to the dragging hours in a waiting room, flipping through vintage magazines, and watching the clock tick away time. Telemedicine cuts through this inefficiency, letting you slot appointments into your day as seamlessly as pairing your morning cup of coffee with your go-to podcast.

Healthcare 52

Healthcare Customer Service Hospitality Customers 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

NOVEMBER 11, 2024

Industry Publications: Stay informed by reading industry-leading magazines and blogs, such as Customer Service Manager, Customer Think, and CX Today.

Tips 52

Tips Customer Service Management Contact Center 52

InMoment XI

JANUARY 20, 2024

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm.

Retail 195

Retail Customer Experience Social Media Chatbots 195

ECXO

FEBRUARY 26, 2024

This is why businesses often benefit from repeated advertising and maintaining consistent branding, in billboards, magazines, social media, etc. The Mere Exposure Effect The mere exposure effect is a psychological phenomenon where people develop a preference for things simply because they are familiar with them.

Sales 345

Sales Customers Social Media Examples 345

CSM Magazine

FEBRUARY 4, 2025

Review streaming platforms, gym memberships, online tools, and magazine services. Review and Cancel Unnecessary Subscriptions Many people are surprised when they review their recurring subscriptions and discover how much theyre spending on unused services. Cancel anything you havent used recently, and be sure to check for hidden charges.

Financial 52

Financial Tools Strategy Course 52

DCX

FEBRUARY 2, 2025

Source How to Spot Solutions Others Miss Break Out of the Same Old Thinking Jason Feifer, editor-in-chief of Entrepreneur magazine, shares a big idea: cognitive entrenchment. The right balance between guidance and flexibility creates seamless, high-converting experiences.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

AWS Machine Learning

FEBRUARY 19, 2025

Vehicles used for pickup or delivery of goods at any time including pizzas, magazines, and newspapers. Motor vehicles not eligible to be licensed for highway use. Taxicabs, limousines, emergency vehicles, escort vehicles, and buses. Vehicles used for public livery, conveyance, and company fleets.

Financial 95

Financial Policies Insurance Guidelines 95

Comm100

MARCH 25, 2024

That is, according to Ultan Ó Broin from Chatbots Magazine. Don’t leave users hanging, or else they will drop your bot on the spot. Do: Give Your Chatbot a Personality “…Personality is the new user experience.” Personality plays a huge roll in engaging users.

Chatbots 246

Chatbots Customer Journeys User Experience System 246

SurveySensum

FEBRUARY 13, 2025

Send your customers newsletters, and magazine articles and let them know (You told us X and we Did XX) so they feel that you care. Set up monthly meetings with stakeholders of those interactions and discuss what you found in the CSAT verbatim and what needs to be done. STEP 8: Communicate the action plan. Dont Just Measure NPSImprove It!

Net Promoter Score 52

Net Promoter Score NPS Strategy Effort Score 52

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Video 105

Video Entertainment Culture Transportation 105

CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses.

Retail 98

Retail Video Technology Survey 98

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support.

Roadmap 83

Roadmap Self Service Customer Service Customer Journeys 83

CSM Magazine

MAY 17, 2025

The conclusion of a customer service interaction is just as important as its beginning. While initial greetings set the tone, the way you end the conversation determines how the customer feels about the overall experience. And as we all know, customer experiences matter.

Customer Service 52

Customer Service How To Tips Exceptional Customer Service 52

CSM Magazine

MAY 17, 2025

Words can shape every interaction, especially in customer support. Simple, thoughtful language can turn an average experience into one that feels personal and uplifting. Each positive word or phrase builds trust and shows customers they matter. Using the right language isnt just about sounding friendlyit has a real impact.

Customer Service 52

Customer Service Effort Score Customers Feedback 52

CSM Magazine

MAY 14, 2025

Digital transformation in customer service represents a fundamental reimagining of how organisations interact with their customers through the strategic application of digital technologies. Today’s customers expect seamless, personalised, and immediate service across multiple channelsa far cry from the phone-only support desks of yesteryear.

Self Service 52

Self Service Customer Service How To Net Promoter Score 52

CSM Magazine

MAY 14, 2025

Customer service is no longer plainly about solving problemsits about creating experiences people remember. In 2025, customers expect faster responses, smoother journeys, and a personal touch, whether chatting with a bot or speaking to a real person.

Customer Service 52

Customer Service Hospitality Omni-Channel Guest Experience 52

CSM Magazine

MAY 14, 2025

Field operations used to be a straightforward game. A call came in, a job was logged, someone got in a truck, and it got done. But that rhythm doesn’t hum like it used to. These days, the pressure is different. Crews face more demands in less time. Customers expect instant updates. Systems dont talk to each other.

Customer Service 52

Customer Service System Training Customers 52

CSM Magazine

MAY 17, 2025

The rapid advancement of voice AI and speech analytics technologies is revolutionizing the way contact centers operate and deliver customer service.

Contact Center 52

Contact Center Analytics Contact Center Software Self Service 52

CSM Magazine

OCTOBER 29, 2024

In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players.

Customer Service 52

Customer Service Customer Experience Exceptional Customer Service Social Media 52

CSM Magazine

MAY 14, 2025

In the fast-paced world of online slots, where players spin reels from every corner of the globe, exceptional customer service stands as a cornerstone of success. Why customer service matters cannot be overstatedit shapes the player experience, fosters trust, and drives business growth for online casinos.

Tips 52

Tips Customer Service Exceptional Customer Service Loyalty 52

CSM Magazine

FEBRUARY 4, 2025

From Baby Boomers to Gen Z, each generation has unique expectations, communication styles, and preferences when it comes to customer service. To truly excel in providing a personalized experience, businesses need to adapt their approach to cater to these diverse needs.

Self Service 64

Self Service Customer Service Social Media Multi-Channel 64

CSM Magazine

JANUARY 20, 2025

Understanding how SEO metrics tie to customer satisfaction is no longer optionalit’s essential. Metrics like bounce rate, time on site, and keyword rankings don’t just track website performance; they reveal how well you’re meeting customer needs.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement How To 64

CSM Magazine

MAY 17, 2025

Twilio has unveiled its next-generation customer engagement platform at the SIGNAL 2025 conference in San Francisco, designed for the AI- and data-powered world. The platform aims to improve personalization, security, compliance, productivity, and ROI for its 335,000 active customer accounts and over 10 million developers.

Customer Engagement 52

Customer Engagement Engagement Conference ROI 52

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions.

Examples 52

Examples Case Study Study Training 52

CSM Magazine

DECEMBER 10, 2024

The cryptocurrency industry has grown rapidly over the past decade, with more businesses and individuals adopting digital currencies. As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies.

Self Service 52

Self Service Customer Service Multi-Channel Exceptional Customer Service 52

CSM Magazine

NOVEMBER 26, 2024

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices.

Interaction 52

Interaction Engagement e-support Chatbots 52

CSM Magazine

OCTOBER 21, 2024

The outsourcing industry in the Philippines has experienced exponential growth over the past two decades, cementing its reputation as a global leader in customer support services.

Innovation 52

Innovation Customer Experience Omni-Channel Social Media 52

CSM Magazine

OCTOBER 15, 2024

In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations.

Customer Centricity 52

Customer Centricity Innovation Culture Loyalty 52

CSM Magazine

MAY 14, 2025

In 2025, Affiliate marketers will have to enhance their strategies to continue competing profitably and on a sustained basis. Basic link placement on blogs and social media was no longer sufficient to achieve success, and strategic execution based on audience engagement, data analysis, and market flexibility was made mandatory.

Strategy 52

Strategy Marketing Return on Investment Social Media 52

CSM Magazine

MAY 14, 2025

If youre serious about scaling your business with GoHighLevel (GHL), one of the best decisions you can make is hiring a high level consultant who specializes in marketing automation software. right consultant.

CRM 52

CRM How To Consulting Video 52

CSM Magazine

JANUARY 9, 2025

Your first 100 customers are more than just numbers – theyre the cornerstone of your business. These early adopters validate your idea, provide invaluable feedback, and help establish a reputation that sets the tone for growth.

Social Media 52

Social Media Loyalty Feedback Study 52

CSM Magazine

MARCH 19, 2025

The world is becoming more and more globalized such that businesses are now interacting with customers from all corners of the globe more prominently. Providing exceptional customer support requires clear and accurate communication, yet language barriers often stand in the way.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

CSM Magazine

NOVEMBER 12, 2024

It’s well-known that keeping an existing customer is far more cost-effective than acquiring a new one. This understanding has pushed customer retention to the forefront in many businesses today. Yet, while companies have embraced new marketing strategies, retention strategies often lag, with many relying on outdated methods.

Customer Retention 59

Customer Retention Competitive Advantage Analytics Travel 59

CSM Magazine

APRIL 29, 2025

Certain cities across the United States stand out as hubs for outstanding customer service, setting benchmarks for others to follow. Whether youre a customer seeking the best experiences or a business looking to learn from the best, here are the top US cities renowned for their amazing customer service.

Customer Service 52

Customer Service Tourism Hospitality Policies 52