Astea in Business Trends Magazine

Astea

The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. The post Astea in Business Trends Magazine appeared first on Astea.

Topdown Featured in DOCUMENT Magazine Winter 2018-2019 CCM Edition

Topdown

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product.

Microsoft Wins in 2016 CRM Magazine Service Leader Awards

Tricia Morris

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.

Strativity Group Only Customer Experience Firm Recognized By Both Consulting Magazine and SmartCEO Magazine.

Strativity

The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award.

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’.

Creating a Culture of Resilience and Empowerment – Chief Executive Magazine

Strativity

Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. IF AN NBC NEWS TRUCK WERE to park in front of your office, what would your employees do? When I ask this question, most CEOs squirm and mutter the answer we all already know: they would run away.

HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine

Happy or Not

The post HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine appeared first on HappyOrNot. In the February 5, 2018 issue of The New Yorker, HappyOrNot’s rise to notoriety and success was profiled by staff writer David Owen.

Astea International Named Among ‘10 Fastest Growing SaaS Solution Providers of 2017’ by The Silicon Review Magazine

Astea

Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models .

My Agent eXperience Selected as 2016 Customer Product of the Year

inContact

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Customer Experience General Multi-channel Contact Center Agent Empowerment Awards CEU Customer Magazine inContact MAX My Agent eXperience

Strativity Group Named to Consulting Magazine’s 2017 Seven Small Jewels Ranking

Strativity

the world’s leading customer experience consultancy, proudly announced today that the firm was named to Consulting Magazine’s 2017 Seven Small Jewels ranking. Each February, Consulting magazine shines a light on smaller firms that are shaking up the profession from the bottom up. “We are proud to be among the select few consultancies Consulting Magazine has named to its Seven Small Jewels ranking for 2017,” says Strativity Group President and CEO Lior Arussy.

Not Hand Size! Heart Size! The Art of Engagement and Loyalty

Michelli Experience

Real leaders care about the size of their heart particularly as it relates to how they care for their people!

“Mastering Customer Experience” from Field Technologies

Astea

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. Competition in the field service industry is heating up.

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Michelli Experience

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation.

Mastering the art of the interview—with the master interviewer

dscout People Nerds

New York Times Magazine columnist David Marchese breaks down the art of conversation

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Strativity Group Inc. To Appear on the Inc. 5000 Honor Roll Upon Fifth Consecutive Listing Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000

Strativity

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc. on its 36th annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies.

Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker!

inContact

He’s been named of TIME magazine’s “100 Most Influential People in the World,” as well as being honored by Vanity Fair ‘s New Establishment List, which identifies the top 50 of an innovative new breed of buccaneering visionaries, engineering prodigies and entrepreneurs.

Plugs Not Petrol?

MaritzCX

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving.

Data 260

Plugs Not Petrol?

MaritzCX

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving.

Data 260

Interview: Best Practices in Patient Experience

Heart of the Customer

I was recently interviewed by Unitron Magazine on best practices in patient experience–check it out here: Unitron Magazine Heart of the Customer Interview.

Products With Plugs vs. Products With Petrol

MaritzCX

— I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less). This week I want to share with you something by my UK colleague, Charles Kirk. Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think. View Article. Automotive

Plugs Not Petrol?

MaritzCX

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article

Data 200

Walking in their Footsteps

Heart of the Customer

A few months ago I wrote an article for Quirk’s Magazine, about how journey mapping can help you get closer to you customers. October 2015 Quirks Magazine.

CustomerCount CEP Resort Trades Award

Customercount

Annual Award Contest Celebrates Resort Managers, General Managers and Assistant Managers INDIANAPOLIS, IN (September 12, 2016) – CustomerCount and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

Service Untitled» Blog Archive » Look after your staff and they.

Service Untitled

Service Untitled The blog about customer service and the customer service experience.

Products With Plugs vs. Products With Petrol

MaritzCX

christravell I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car. This week I want to share with you something by my UK colleague, Charles Kirk. Charles provides some thoughts on the concern many automakers have on young people not buying cars.

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Products With Plugs vs. Products With Petrol

MaritzCX

christravell I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car. This week I want to share with you something by my UK colleague, Charles Kirk. Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think. View Article

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Mobile Apps That Score with Customers

Storyminers

The recent edition of Website Magazine illustrates … Continue reading → Blog Customer Experience Retail Apps The market for mobile commerce is growing exponentially and shows no sign of slowing down. Fueling the growth are retailers that continue to improve the customer experience through responsive website design and mobile apps.

Digital Transformation Made Real

Astea

2018 issue of Field Technologies magazine, learn what three things to focus on to make digital transformation possible. That’s the focus of our COO David Giannetto’s recent article in Field Technologies Magazine.

Sunlight Kills Vampires and Causes Higher Ratings

MaritzCX

Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew. View Article. General

Survey 200

Sunlight Kills Vampires and Causes Higher Ratings

MaritzCX

Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew. View Article

Survey 200

Sunlight Kills Vampires and Causes Higher Ratings

MaritzCX

Michael Allenson’s latest column in Survey Magazine titled Sunlight Kills Vampires and Causes Higher Ratings explores how consumer ratings vary from state to state. His third column also debuts our new Survey Says logo. Michael uses CEBenchmarks to reveal how customers in different parts of the country tend to have a positive or negative skew. View Article

Survey 200

Survey Says

MaritzCX

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article. General

Survey 200

Survey Says

MaritzCX

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article

Survey 200

Survey Says

MaritzCX

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article

Survey 200

How Design Thinking Can Help Improve Customer Service - Frank Reactions

Tema Frank

Sara Mesing’s article, Service Design: Internal Processes for Great Customer Experiences, in User Experience magazine, points out that the same principles that go into product design can help companies “design” customer service that is so great people will want to talk about it.

Marc Benioff… I’d like to chat

NewVoiceMedia

And today, I’m excited to bring you, CONVO — our brand-new magazine about the art of great conversations. This summer, I called my brother in London and told him I wanted to create a magazine that explored and celebrated great conversations. It turned into a great conversation itself and he, an art director for a magazine, had a lot of ideas that you’ll see we brought to life. And how are we doing that in the magazine? Hello.

Are You Listening? Why Haven’t You Responded?

MaritzCX

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger. We cover a thorny issue in our industry, made pointier by the involvement of many other interests, groups and even the US. View Article

Are You Listening? Why Haven’t You Responded?

MaritzCX

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger. We cover a thorny issue in our industry, made pointier by the involvement of many other interests, groups and even the US. View Article

Are You Listening? Why Haven’t You Responded?

MaritzCX

In the latest issue of Quirk’s Marketing Research Review magazine, they’ve just published an article authored by Jim Stone, Maritz Research’s EVP, Chief Research and Innovation Officer as well as your intrepid blogger. We cover a thorny issue in our industry, made pointier by the involvement of many other interests, groups and even the US. View Article