Customer Bliss

SEPTEMBER 28, 2021

Can I please ask: what’s with all the old magazines in waiting rooms? For my whole life (and probably yours), old and dog-eared magazines have been a part of my doctor, dentist and hospital visit experience. Not only are the magazines old, but I also encounter the weirdest assortment. Horse & Hound anyone?)

Case Study 194

Case Study Study Healthcare Hospitality 194

Customer Bliss

NOVEMBER 18, 2020

He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur. The post Are You Delivering “Comfort and Joy” to Your Customers?

Metrics 288

Metrics Customer Centricity Innovation Measurement 288

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Trends 48

Trends Communication Technology Customer Experience 48

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Currency Alliance

FEBRUARY 5, 2019

To view it please enter your password below: Password: The post Protected: The Loyalty Debate, in Association with Loyalty Magazine appeared first on Currency Alliance. This content is password protected.

Loyalty 40

Loyalty 40

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Astea Chief Operating Officer David F.

Government 72

Government Software Leadership Trends 72

ppt solutions

AUGUST 20, 2019

magazine announced today that PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, was. Magazine appeared first on PPT Solutions. For a second consecutive year, PPT Solutions appears on the prestigious Inc. 5000 list with 353% three-year revenue growth.

Company 40

Company Customer Experience Customers 40

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. You can see the full list of winners here. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?

CRM 40

CRM Innovation Technology Customer Service 40

Happy or Not

FEBRUARY 8, 2018

The post HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine appeared first on HappyOrNot. With the print edition of the article titled “The Happiness Button”, a digital version of the story was posted on their website “Customer Satisfaction at The Push of a Button”.

Customer Satisfaction 56

Customer Satisfaction Customers 56

Strativity

AUGUST 22, 2017

Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece.

Culture 40

Culture Airlines Policies Leadership 40

ppt solutions

AUGUST 13, 2020

Magazine appeared first on PPT Solutions. Appearance on the Inc. The post PPT Solutions Recognized for Third Consecutive Year as One of America’s Fastest-Growing Companies by Inc.

Company 52

Company Customer Experience Customers 52

IntouchInsight

SEPTEMBER 8, 2021

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

Consumers 156

Consumers Conference Leadership Report 156

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 200

Roadmap Management Customer Experience Customers 200

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Astea Chief Operating Officer David F.

Government 50

Government Software Leadership Trends 50

eGain Blogs

FEBRUARY 29, 2024

One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

CRM 72

CRM Innovation Customer Engagement Report 72

Strativity

AUGUST 22, 2017

The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece [download id=”21137″].

Culture 40

Culture Airlines Policies Leadership 40

Storyminers

JULY 7, 2020

This article was originally presented on Customer Engagement Magazine’s website. The post Customer Engagement – March 2014 appeared first on StoryMiners.

Customer Engagement 162

Customer Engagement Engagement Customers 162

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Steve DiGioia

OCTOBER 15, 2020

Subscribe to industry magazines and newsletters. If we are to be the best, to succeed in our chosen field, we must be laser-focused on the task at hand. Learn about your industry. Take continuing-ed classes. Find a mentor. Always do a little more. Stand out by showing your value to others. RELATED POST: What Do They Think of Me?

Tips 279

Tips Industry How To Company 279

Alida

OCTOBER 30, 2019

Read more about Kelly’s career journey and thoughts on leadership in her recent interview with Authority Magazine. She offers her perspective on the upsides and downsides of being an executive, the traits required to be a successful leader, and what she wishes she would have known when starting her career.

Chief Customer Officer 187

Chief Customer Officer Leadership Software Report 187

InMoment XI

JANUARY 20, 2024

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm.

Retail 260

Retail Customer Experience Social Media Chatbots 260

Alliance by IFS

NOVEMBER 14, 2017

Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models .

Innovation 50

Innovation Technology Software Leadership 50

Blueshift

AUGUST 8, 2022

We are so thrilled to be recognized in the Best Small Workplaces™ 2022 accolade that’s published today as part of Fortune magazine and the Great Place to Work® list. The post We’re Recognized on The Best Small Workplaces™ 2022 list! appeared first on Blueshift.

94

94

Vonage

NOVEMBER 13, 2018

And today, I’m excited to bring you, CONVO — our brand-new magazine about the art of great conversations. This summer, I called my brother in London and told him I wanted to create a magazine that explored and celebrated great conversations. And how are we doing that in the magazine? But back to the issue in hand.

Contact Center 120

Contact Center Call Center Interaction Brands 120

InMoment XI

OCTOBER 28, 2013

— I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less). Charles provides some thoughts on the concern many automakers have on young people not buying cars. See what you think. View Article.

Automotive 200

Automotive 200

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article.

Data 200

Data Automotive 200

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article

Data 200

Data 200

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article

Data 200

Data 200

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

Forrester's Customer Insights

SEPTEMBER 20, 2023

In a 2016 New York Times Magazine profile of Ben Rhodes, President Obama’s then deputy national security adviser for strategic communications, Ben was quoted as calling the American foreign-policy establishment “the Blob.”

Industry 59

Industry Policies Communication Trends 59

ShepHyken

FEBRUARY 6, 2024

I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.

Communication 88

Communication Airlines Customer Service Training Leadership 88

ppt solutions

AUGUST 17, 2021

TULSA, OKLAHOMA, August 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private companies in the U.S. The annual Inc. 5000 list represents a unique look at the most successful.

Company 98

Company Customer Experience Customers 98

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I

Customer Service 62

Customer Service Tips e-support B2C 62

NICE inContact

APRIL 16, 2019

Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7

Interaction 136

Interaction Technology Contact Center Trends 136

ShepHyken

FEBRUARY 25, 2024

Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. My Comment: I’m honored to be included in this year’s Replicant’s Top 50 CX Innovators List. It is always a privilege to be included on lists like these.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

How To 76

How To Employee Experience Exceptional Customer Service Customer Retention 76