CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Case Study 52

Case Study Groups Conference CRM 52

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. It’s no secret that workforce management (WFM) is at the core of effective business operations. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

Management 52

Management Return on Investment Entertainment Resources 52

CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. “Dare to disrupt and innovative,” Sabio’s Stuart Dorman urged attendees, setting the tone for the evening.

Innovation 52

Innovation Groups Travel Technology 52

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events.

Marketing 110

Marketing Social Media Advertising Tips 110

Maru Group

MARCH 16, 2021

And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. But its popularity is enduring.

Sports 52

Sports Innovation Social Media Culture 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

CSM Magazine

SEPTEMBER 1, 2022

In this webinar, discover how leaders are driving a new era of the contact center – one that is augmented by innovative technology, powered by agents and is the cornerstone of an organization’s CX success. CSM Magazine. Register now to join live or pre-order the recording! Vice President Customer Experience, HealthNet.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

customer sure

JANUARY 10, 2024

This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. You also need to ask for feedback at the times when customers are likely to want to give it – such as after a specific event. Embrace innovation and leverage technology to enhance the overall customer experience.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omni-Channel 62

CSM Magazine

SEPTEMBER 11, 2019

Join Localz first Innovation Breakfast! Kris Oldland, Editor-in-Chief of Field Service News, will chair a panel of innovators in Mobile Workforce. Visit the event page to RSVP and find out more about the speakers: [link]. Hear them discuss: ? Today’s in-field challenges. ? Uberization of the Last Mile. ?

Innovation 45

Innovation Customer Satisfaction Consumers Communication 45

CSM Magazine

MARCH 2, 2022

In this exclusive report, Reuters Events spoke with 15 customer service & experience leaders from top US brands who are striving to transform their strategies in innovative ways, so you can benchmark yourself against them. CSM Magazine. We hope you find this report valuable! Ian Miller, Editor.

Report 52

Report Customer Experience Customer Centricity Customer Expectations 52

CSM Magazine

AUGUST 21, 2023

Participate in Community Events Participating in local community events is an excellent way to engage with customers and build brand awareness. Host in-store events, sponsor local charity events, and participate in local trade shows or fairs.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Competitive Advantage Customer Journeys Conference 52

Experience Investigators by 360Connext

JANUARY 21, 2015

Understanding the customer journey end-to-end helps brands innovate around the experience. For example, in the waiting area before boarding the plane in Heathrow Airport, there is a magazine and newspaper rack well-stocked with complimentary publications for passengers. I’ll miss my pre-boarding magazines!).

Customer Journeys 110

Customer Journeys Airlines Travel Social Media 110

BirdEye

MAY 3, 2023

You can leverage social media to: Share educational content with your audience Promote brand identity and build a loyal following Interact with your customers Build online communities Boost visibility for your brand’s upcoming product launches, events, discount campaigns, and more.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Each sport comes with a variety of markets, giving users the freedom to choose how they want to engage with their favorite events.

Sports 52

Sports User Experience Innovation Engagement 52

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Metaverse also takes a different marketing approach by allowing enterprises to hold branded events with great potential to win over new customers and retain them.

Technology 59

Technology Tourism Travel Entertainment 59

CSM Magazine

SEPTEMBER 25, 2023

Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

Virtual Agent 59

Virtual Agent Customer Service Innovation Groups 59

CSM Magazine

FEBRUARY 28, 2024

It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways. How did we get here? When I came on board, Sabio was still a small UK-based operation.

Leadership 52

Leadership Innovation Groups Conference 52

CSM Magazine

MARCH 8, 2024

Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” ” And yes, you did read those opening paragraphs correctly!

Meeting 52

Meeting Technology Groups Customer Journeys 52

Experience Investigators by 360Connext

JUNE 22, 2015

Share innovation as it happens. Make short videos for Instagram or Vine explaining the innovations as they happen and the challenges around them. Many C-Level executives are only seen in glossy magazine articles or posed headshots and bios on the corporate site. Another use is to share how special events happen.

Social Media 110

Social Media Engagement Video Innovation 110

CSM Magazine

JUNE 27, 2023

As a ‘Groundbreaker Sponsor’ at the event, Sabio, the digital customer experience (CX) transformation specialist, and makepositive will demonstrate their commitment to innovation in the world of customer engagement and the revolutionary opportunities that come with it.

Consulting 52

Consulting Groups CRM Multi-Channel 52

CSM Magazine

MARCH 16, 2016

Innovation. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI. This year’s event is yet again the largest program to date. More information can be found at the event website. What is Field Service USA? Progression.

Customer Care 40

Customer Care ROI Innovation Meeting 40

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. The key here is flexibility.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Strativity

AUGUST 15, 2018

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. and the Inc.

Groups 40

Groups Company Conference Customer Experience Design 40

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

Gainsight

JUNE 2, 2022

No other event has the level of brain trust that Gainsight has invited. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. And Confluent is innovating a new category of data infrastructure. Gainsight is not just about customer success. We are about product-led growth.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

CSM Magazine

MAY 7, 2024

Forums, chat rooms and events create a social environment where players can exchange tips, celebrate victories and even compete together. Future Directions in Online Gaming The landscape of online casino gaming is in constant flux, with new trends and innovations shaping its future.

Transportation 52

Transportation Entertainment Banking Financial 52

Customer Interactions

MARCH 19, 2015

By extending an Integrated Mobile App to its field personnel for daily use and to transit ambassadors for large events, NJ TRANSIT is deploying innovative technology to ensure the highest levels of security, safety, operational efficiency and customer service for its passengers. Security Situation Management'

Innovation 28

Innovation Transportation Video Government 28

CSM Magazine

OCTOBER 19, 2023

Apart from entering traffic restriction zones, other events occur every day that can disrupt the best-laid plans, from traffic congestion to urgent unplanned jobs, and visits and drops that overrun. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Alliance by IFS

NOVEMBER 20, 2017

Konica Minolta Healthcare is an innovative healthcare company that has a clear vision for how it will evolve from a reactive to a prescriptive service model. The company delivers mission-critical imaging technologies including digital radiography, ultrasound, healthcare IT, and service solutions. Read Full Article.

Healthcare 0

Healthcare Software System Innovation 0

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. Whether it’s through interactive digital platforms or transcendent experiences at concerts and events, Swift designs unforgettable moments that resonate and foster a deep sense of loyalty among her fans.

Engagement 52

Engagement Entertainment Video Analytics 52

CSM Magazine

DECEMBER 22, 2023

Sponsorship opportunities can include music festivals, sporting events, charity events, or even theme parks. To maximize OOH exposure, sponsorship can include branded advertisements, on-site brand activations, and product placement at the event or location.

Connections 52

Connections Strategy Marketing Gamification 52

CSM Magazine

AUGUST 29, 2023

This feature provides Supervisors with a dashboard that displays the authentication events of their agent teams, enables better security by ensuring the wrong face can’t authenticate into corporate assets, and saves agent time from reauthenticating into applications throughout the day.

Contact Center 52

Contact Center Innovation Customer Centricity Software 52

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. ’ Innovator: Roche Diagnostics USA The ‘Innovator’ , transforming business operations through innovative technology adoption, went to Roche Diagnostics USA.

Connections 52

Connections Contact Center Analytics Innovation 52

CX Journey

AUGUST 22, 2014

I think there are three ways to look at this sixth sense: (1) anticipating an event or issue and addressing it before a customer knows about it or deals with it (proactive service); (2) sensing something in or about the customer in front of you (empathic intuition); and (3) asking for a faster horse (innovation). But are they reality?)

Customer Experience 166

Customer Experience Travel Airlines Hotels 166