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I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones. The post 3 Events Paved The Path For The Customer Experience Discipline appeared first on Bodine & Co. MORE
customer experience industry CX research digital evolution contact center cx call center cx assurance custserv eventsIt's hard to believe that November is right around the corner already! MORE
In many ways, virtual events are more convenient than in-person events, but they demand a different approach as a delegate. Age of the Customer customer experience Europe MORE
In 2020, many companies found themselves taking their in-person conferences and events virtual. Netchex, a leading HR payroll software provider, had hosted their Netconnect user conference in-person in New Orleans since 2012 and, after a hiatus in 2019, needed to take their event online. MORE
Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions. Articles MORE
Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests. MORE
More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Events for Customer Experience Excellence appeared first on Customer Experience Consulting. It’s that time of year again! MORE
2020 is the year of virtual events. The post VIDEO: How to Host a Virtual Event in 2020 appeared first on NobelBiz®. But how do you make sure it’s successful? For starters, you need to spread it out. Read more advice from a member of the National Speakers Association – Roy Atkinson. MORE
GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program. Guides MORE
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. During the event (Mid-event surveys). Event Surveys MORE
Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. Events MORE
The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events MORE
82 I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones. The post 3 Events Paved The Path For The Customer Experience Discipline appeared first on Kerry Bodine. MORE
EXPERIENCE FORUM 2019 NYC Whether your focus is customer, employee, or patient experience, join us for this action-packed event. This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs. MORE
Planning and executing an event takes major time and money. The right conference and event survey questions help you deliver. Articles MORE
On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. Register now for this free event ! The post Join me at Medallia’s Experience 21 Event appeared first on Bodine & Co. MORE
Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. You can use them before, during, and after events to gather attendee feedback, stay in tune with sponsors, and monitor overall satisfaction. Pre-event survey questions. MORE
Wondering what post-event survey questions you can ask your event attendees? Looking for opportunities to plan and improve future events with surveys? Post-event surveys are invaluable in that they help reveal the key insights you need to enhance the performance of an event. MORE
While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. MORE
Yet, few veterinary practices celebrate or recognize pet life events — birthdays, anniversaries and sorrowful occasions, for example. By celebrating the life events and milestones of pets, veterinary teams can increase client loyalty, generate referrals and reduce missed appointments. MORE
Covid-19 MORE
108 Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Upcoming Events. The post Events appeared first on Optimove MORE
These activities can include schedule elements that provide the agent with additional information on upcoming events. Agents can view all notes attached to exceptions and projects in My Schedule, so they have relevant information about all events (agendas, instructions, etc.). MORE
The post Help: Virtual Event Options for Influitive Customers appeared first on Influitive. Events MORE
Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys. Articles MORE
The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. . MORE
BirdEye event tracking integrates with Google Analytics in a simple, two-step process. After that, events are tracked and reported automatically in Google Analytics. What Webchat events does Google Analytics Track? See what WebChat event tracking looks like for yourself! MORE
The post Virtual Event Options for Influitive Customers appeared first on Influitive. Events MORE
Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. You guys! MORE
Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right. Stacy Sherman provides actionable CX tips that you can do right now. MORE
Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale. MORE
The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events MORE
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Events Related Topics 
Optimove
JULY 6, 2020
Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Upcoming Events. The post Events appeared first on Optimove
Kerry Bodine
MAY 10, 2021
On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. Register now for this free event ! The post Join me at Medallia’s Experience 21 Event appeared first on Bodine & Co.
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GetFeedback
FEBRUARY 6, 2019
Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests.
MaritzCX
SEPTEMBER 26, 2019
EXPERIENCE FORUM 2019 NYC Whether your focus is customer, employee, or patient experience, join us for this action-packed event. This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs.
Speaker: Daniel Quick, Head of Customer Education, Asana
Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.
Kerry Bodine
JULY 21, 2020
While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal.
GetFeedback
NOVEMBER 20, 2018
Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. You can use them before, during, and after events to gather attendee feedback, stay in tune with sponsors, and monitor overall satisfaction. Pre-event survey questions.
GetFeedback
JANUARY 2, 2020
Planning and executing an event takes major time and money. The right conference and event survey questions help you deliver. Articles
Influitive
APRIL 24, 2020
The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events
GetFeedback
JANUARY 6, 2020
Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys. Articles
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.
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Influitive
SEPTEMBER 17, 2020
Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. Events
GetFeedback
MAY 13, 2019
The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .
Influitive
JULY 8, 2021
In 2020, many companies found themselves taking their in-person conferences and events virtual. Netchex, a leading HR payroll software provider, had hosted their Netconnect user conference in-person in New Orleans since 2012 and, after a hiatus in 2019, needed to take their event online.
Experience Investigators by 360Connext
MARCH 16, 2015
More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Events for Customer Experience Excellence appeared first on Customer Experience Consulting. It’s that time of year again!
Speaker: Natasha Husein, Product Marketing Manager, Clever
When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.
GetFeedback
MARCH 28, 2019
GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program. Guides
BirdEye
SEPTEMBER 8, 2020
BirdEye event tracking integrates with Google Analytics in a simple, two-step process. After that, events are tracked and reported automatically in Google Analytics. What Webchat events does Google Analytics Track? See what WebChat event tracking looks like for yourself!
Influitive
APRIL 24, 2020
The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events
Influitive
MARCH 17, 2020
The post Virtual Event Options for Influitive Customers appeared first on Influitive. Events
Speaker: Hillary Curran, Head of Customer Experience, Guru
So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale.
Cyara
OCTOBER 22, 2020
customer experience industry CX research digital evolution contact center cx call center cx assurance custserv eventsIt's hard to believe that November is right around the corner already!
Kerry Bodine
APRIL 30, 2019
I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones. The post 3 Events Paved The Path For The Customer Experience Discipline appeared first on Bodine & Co.
Kerry Bodine
APRIL 30, 2019
I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones. The post 3 Events Paved The Path For The Customer Experience Discipline appeared first on Kerry Bodine.
Hallmark Business Connections
JUNE 15, 2021
Yet, few veterinary practices celebrate or recognize pet life events — birthdays, anniversaries and sorrowful occasions, for example. By celebrating the life events and milestones of pets, veterinary teams can increase client loyalty, generate referrals and reduce missed appointments.
Advertiser: ZoomInfo
In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?
SurveySparrow
JULY 11, 2021
Wondering what post-event survey questions you can ask your event attendees? Looking for opportunities to plan and improve future events with surveys? Post-event surveys are invaluable in that they help reveal the key insights you need to enhance the performance of an event.
GetFeedback
APRIL 15, 2019
Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions. Articles
Doing CX Right
JANUARY 23, 2021
Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right. Stacy Sherman provides actionable CX tips that you can do right now.
Forrester's Customer Insights
DECEMBER 21, 2020
Back in March, Nick Barber and I teamed up to help B2B marketers assess whether virtual events were a viable alternative to physical, as COVID-19 forced event managers to cancel in–person events wholesale.
Speaker: Skilljar Experts
The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.
Forrester's Customer Insights
SEPTEMBER 8, 2021
In many ways, virtual events are more convenient than in-person events, but they demand a different approach as a delegate. Age of the Customer customer experience Europe
NobelBiz
AUGUST 21, 2020
2020 is the year of virtual events. The post VIDEO: How to Host a Virtual Event in 2020 appeared first on NobelBiz®. But how do you make sure it’s successful? For starters, you need to spread it out. Read more advice from a member of the National Speakers Association – Roy Atkinson.
Calabrio
MAY 21, 2020
These activities can include schedule elements that provide the agent with additional information on upcoming events. Agents can view all notes attached to exceptions and projects in My Schedule, so they have relevant information about all events (agendas, instructions, etc.).
Influitive
MARCH 17, 2020
The post Help: Virtual Event Options for Influitive Customers appeared first on Influitive. Events
Cyara
JULY 28, 2020
Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. You guys!
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