GetFeedback

MAY 13, 2019

The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Survey 268

Survey Social Media Feedback Customer Experience 268

GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

Feedback 195

Feedback Tips Survey Conference 195

Kerry Bodine

JULY 21, 2020

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal. Use this list of online CX events to get started — no matter where you are in the world!

Customer Experience 177

Customer Experience Customers Conference Training 177

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Survey 199

Survey Conference Feedback Tips 199

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Survey 207

Survey Customer Satisfaction Transportation Feedback 207

GetFeedback

JANUARY 2, 2020

Planning and executing an event takes major time and money. The right conference and event survey questions help you deliver.

Conference 195

Conference Survey 195

Bill Quiseng

MAY 24, 2023

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

Customer Service 113

Customer Service Customer Service Training Customers Customer Care 113

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Customer Experience User Experience 78

Blake Morgan

MARCH 31, 2023

USAA uses AI to track customers’ life events and proactively reach out with customized service. Having a baby, buying a home, and retiring are all major life events. USAA leverages AI to find patterns that indicate major life events, such as a deployment or sending a child to college.

Customer Experience 59

Customer Experience Insurance Financial Customers 59

Optimove

JULY 6, 2020

Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Upcoming Events. The post Events appeared first on Optimove. Calendar and more info here. Meet Us There.

B2C 90

B2C Sports Travel Conference 90

eGain Blogs

NOVEMBER 12, 2021

We will be at Booth #241 at the Solutions Expo and will be hosting multiple eGain events at the conference. For more details, visit eGain Events. The post Customer Experience Events, Fall 2021 appeared first on eGain. CCW Customer Contact Week 2021. December 13-16, 2021 | Caesars Forum, Las Vegas | In-Person. See you soon!

Customer Experience 98

Customer Experience Customers Contact Center Customer Engagement 98

Blueshift

OCTOBER 1, 2021

For those of us at Blueshift, it also means a ton of valuable marketing insights from the events and webinars we hosted, attended, or participated in over the past month. The post September Event and Webinar Recap appeared first on Blueshift. For many of us, that means colorful leaves, pumpkins, corn mazes, and s'mores.

Marketing 95

Marketing 95

SAP Customer Experience

MARCH 28, 2023

Last 2 weeks, we hosted a highly successful partner event to celebrate the launch of SAP Sales and Service Cloud v2 by our Product Management Team. The event was held in three locations – Hudson Yard, Palo, and Downers Grove – and was attended by 19 partners eager to learn.

Sales 75

Sales Management Customer Experience Customers 75

SurveySparrow

JUNE 3, 2022

So, you’re planning this killer event, and you need to know what your audience is thinking. Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. Types of pre-event survey questions + a pre-event survey template you can steal. Having fun.

Survey 52

Survey Conference Communication Entertainment 52

Kustomer

MARCH 31, 2022

We are excited to announce that Kustomer will be taking the stage at Meta’s inaugural business messaging event, Conversations , on Thursday, May 19, 2022. The event will showcase content for businesses, developers and partners interested in building better and faster experiences on the most popular messaging platforms.

Customer Experience 95

Customer Experience Loyalty Customer Expectations Consumers 95

CSM Magazine

MAY 19, 2023

As such, it’s an ideal place to organise after-work events. Here are some exciting ideas for after-work social events in the Big Apple. The city that never sleeps, New York City, is a bustling metropolis known for its abundant entertainment and socialising opportunities.

Sports 52

Sports Entertainment Culture Engagement 52

GetFeedback

APRIL 15, 2019

Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions.

Survey 150

Survey Engagement 150

Calabrio

MAY 21, 2020

These activities can include schedule elements that provide the agent with additional information on upcoming events. Agents can view all notes attached to exceptions and projects in My Schedule, so they have relevant information about all events (agendas, instructions, etc.). Increasing Preparedness for the Unknown.

Meeting 147

Meeting Communication Customer Success Customers 147

AWS Machine Learning

SEPTEMBER 6, 2022

Using software to detect a sound is called audio event detection , and it has a number of applications. In a healthcare environment, you can use audio event detection to passively listen for sounds from a patient that indicate an acute health problem. Using audio data with machine learning. About the authors.

Training 84

Training Customer Experience Data Examples 84

Centercode

JANUARY 26, 2023

If you happen to be in Boston or Santa Clara next week and have an interest in SaaS business, be sure to check out the SafeNet Licensing live event “Monetizing Software in the Cloud”.

Software 52

Software 52

InMoment XI

MAY 24, 2022

The InMoment Team is so excited for this year’s event, which will be in-person for the first time since the pandemic hit—and we know that this is an incredible opportunity for anyone, whether you’re just starting out on your CX journey or you’re ready to shake things up. 6 Reasons to Attend APAC’s Next CX Event, XI Forum Sydney.

Customer Experience 493

Customer Experience Customer Journeys Case Study Entertainment 493

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones.

Customer Experience 149

Customer Experience Net Promoter Score NPS Customers 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones.

Customer Experience 149

Customer Experience Net Promoter Score NPS Customers 149

GetFeedback

MAY 13, 2019

How to create and distribute post-even surveys that'll help you measure the success of your event and learn how to improve future events.

Survey 150

Survey Measurement How To 150

NobelBiz

OCTOBER 25, 2022

Event-driven journey orchestration is a concept that CGI has been talking about for a while and it means being more granular and focused on a customer situation or event, rather than trying to create an entire optimized journey through your website.

Video 52

Video Customers 52

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Any event should be well-researched, new or reoccurring.

Multi-Channel 150

Multi-Channel Survey Brands Marketing 150

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

Customer Experience 78

Customer Experience Interaction Consulting Conference 78

AWS Machine Learning

MAY 3, 2023

This post explains the backup and recovery module and one approach to automate the process using an event-driven architecture. Solution overview The following diagram illustrates the high-level workflow of Studio domain backup and recovery with an event-driven architecture.

Data 71

Data Groups Resources System 71

Influitive

SEPTEMBER 17, 2020

Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. In […].

Engagement 98

Engagement Customer Experience Customers Company 98

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Some of the most significant CS events have been held in the year 2022 so far. Did you miss them?

Customer Success 52

Customer Success Customers Conference Customer Experience 52