Clarivate

MAY 24, 2022

Tiffani Shaw, Chief of Staff at Clarivate, discusses how we are amplifying our strategic commitments to driving sustainability worldwide and shares highlights from our 2021 Clarivate sustainability report. About this time last year, we published our first annual sustainability report for Clarivate.

Government 98

Government Exercises Innovation Report 98

Clarivate

FEBRUARY 3, 2022

Introducing new functionality within InCites Benchmarking and Analytics, allowing users to search and evaluate according to the UN Sustainable Development Goals. In fact, from achieving clean water and sanitation for all to securing real gender equality, these goals cannot be met without the sustained efforts of academics worldwide.

Government 98

Government Analytics Innovation Analysis 98

Clarivate

APRIL 14, 2022

Our research shows that Ukraine has contributed more than 5,000 scientific publications towards the UN Sustainable Development Goals since 2017, including on peace and justice initiatives (SDG-16). With that in mind, we explore: What are the UN Sustainable Development Goals . What are the UN Sustainable Development Goals?

Analysis 133

Analysis Analytics Government Policies 133

Clarivate

MARCH 17, 2022

Highly Cited Researchers are making a significant impact in sustainability research. In this blog post, we put a spotlight on those focusing on the first two Sustainable Development Goals, No Poverty and Zero Hunger. The SDG Publishers Compact and our commitment to it.

Analysis 98

Analysis eBook Study System 98

Daniel Group

NOVEMBER 10, 2023

Welcome to Success Strategies Are you setting up your company for sustainable business growth with excellent CX? In 2003, Fred Reichheld, a consultant with Bain & Company developed the Net Promoter Score. Sustainable Growth Through CX We were fortunate to have Reichheld as our keynote speaker at our last client conference.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

Eptica

JULY 22, 2022

Date: Friday, July 22, 2022 Author: Pauline Ashenden - Demand Generation Manager The importance of sustainability to the contact centre. Read the full article on our parent company Enghouse Interactive’s site here. 3 key CX gaps between companies and their customers. Published on: July 22, 2022. Share this page on: Tweet.

Self Service 93

Self Service Trends Interaction Strategy 93

BlueOcean

APRIL 24, 2024

One of the more complex aspects of upholding the standards a company values is ensuring its vendors are similarly committed. Practicing environmentally conscious efforts can help companies (and, yes, your vendors) improve operational efficiencies and costs. This is especially true for smaller, privately-owned companies.

Contact Center 177

Contact Center Policies Effort Score Government 177

Clarivate

FEBRUARY 13, 2024

At Clarivate we put sustainability at the heart of our business goals. Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. For 12 years Clarivate has found these companies.

Innovation 52

Innovation Industry Automotive Policies 52

Beyond Philosophy

OCTOBER 25, 2018

Most companies today know that putting the customer at the heart of everything they do is vital. Creating and sustaining a customer-centric culture was the subject of a recent podcast. We only said we put customers first because it made us feel better about the fact that we always put the company first.

Customer Centricity 245

Customer Centricity Culture Customers Customer Experience 245

Uplight

AUGUST 30, 2023

Uplight is excited to announce that we’re one of 32 organizations to win a Sustainability Leadership Award from the Business Intelligence Group. This award recognizes people and organizations who have made sustainability an integral part of their business practice.

Leadership 59

Leadership Groups Industry Company 59

Blake Morgan

APRIL 27, 2023

But customers are starting to see through sustainability claims. They want to support sustainable brands and products, but confusion and deceit have caused them to question if companies are actually eco-friendly. A large part of delivering a great customer experience is prioritizing sustainability and being honest about it.

Brands 59

Brands Fashion Effort Score Customer Satisfaction 59

Oracle

MAY 27, 2021

Corporate sustainability has long moved beyond its basic, outdated perception as a nice-to-have yet unessential “going green” approach. ” The rise of customer experience (CX) in recent years as a powerful and unique sales proposition presents an opportunity for companies to align it with their sustainability efforts. .”

Company 40

Company Measurement Survey Analysis 40

Michelli Experience

MARCH 21, 2018

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post Business Sustainability Infographic appeared first on Joseph Michelli. Follow on Twitter: @josephmichelli. Save Save Save Save.

Infographics 100

Infographics Consulting Customer Experience Company 100

CSM Magazine

MARCH 21, 2023

As more and more people conduct business online, there is an increasing demand for sustainable practices in the digital realm. Consumers are more aware of their environmental impact and expect the companies they engage with to be mindful of their ecological footprint.

e-support 52

e-support Transportation Social Media Technology 52

Team Support

APRIL 23, 2024

Utilizing relevant technology provides a streamlined, simplified direction to establish sustainable growth and stay competitive. Technology has transformed traditional processes to enable companies to optimize their operational patterns, helping agents and customers alike achieve resolution quicker.

Technology 52

Technology Company Self Service Knowledge Base 52

InMoment XI

DECEMBER 16, 2021

However, today more is needed of employees: Namely, proven direct causation, the specific defined linkage, and intersection, of employee thinking and behavior to customer brand/company loyalty and advocacy in the marketplace. That brand promise has to be delivered for customers every time they interact with the company.

Company 260

Company Communication Culture Employee Experience 260

AWS Machine Learning

OCTOBER 27, 2022

With environmental, social, and governance (ESG) initiatives becoming more important for companies, our customer, one of Greater China region’s top convenience store chains, has been seeking a solution to reduce food waste (currently over $3.5 million USD per year). The fresh foods ESG challenge. High order frequencies.

Financial 97

Financial Retail Training Data 97

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. Sustainability – a shared, global imperative. Sustainability woven into everything we do.

Report 52

Report Government Innovation Analysis 52

My Customer

MAY 24, 2023

Supply chain sustainability is a top priority. In Forrester’s analysis of the Fortune Global 200 companies, 61% of the surveyed enterprises. 24th May 2023 By Forrester Independent research and advisory firm

Analysis 52

Analysis Survey Company 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Manufacturers are answering the call.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

Under mounting pressure to respond to investors, consumers, regulators, and employees alike, manufacturers have elevated sustainability to a board/C-suite level issue. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. Manufacturers are answering the call.

Metrics 52

Metrics Roadmap Leadership Analytics 52

NetBase

AUGUST 20, 2020

Brands are rethinking ways to cross the threshold into sustainability, and savvy brands like Chipotle Goods are relying on consumer intelligence to drive a commitment to sustainability trends. We are going to talk about the changing world of consumer behavior one emerging trend at a time – and how sustainability is focal to it.

Trends 71

Trends Apparel Consumers Social Media 71

NetBase

JUNE 18, 2020

Recovery is the name of the game right now, and sustainability is figuring prominently in many of these conversations. Sustainability is more than a buzzword, it’s the way smart businesses are headed. The conversations around sustainability keep getting bigger, are you listening? Sustainability is Big Business.

Social Media 67

Social Media Consumers Trends Brands 67

Michelli Experience

MARCH 20, 2018

Goodbye Toys “R” Us and Hello Your Sustainability. Thanks to a store concept that Toys “R” Us had been evolving since 1948, the company built warehouse specialty stores (often freestanding buildings located near the malls) which offered such an abundance of choice and purchasing power that gave consumers a somewhat lower price.

Social Media 100

Social Media Retail Analysis Consulting 100

CSM Magazine

JANUARY 31, 2022

Over 80% of survey participants said they think companies must deliver sustainable products. Sustainability specialists agree that the planet’s climate demands immediate action to prevent catastrophe. Studies show that people have already become more aware of how sustainable their purchases are. Cut energy use.

Consumers 52

Consumers How To Advertising Social Media 52

ijgolding

JULY 12, 2016

On an almost daily basis, customers are faced with companies across a multitude of industries who fail to deliver promises; provide service from employees with a less than acceptable attitude; confuse and disappoint by inflexible rules and procedures… I could go on.

Customer Journeys 120

Customer Journeys Customer Experience Customer Centricity Meeting 120

Magellan Solutions

JANUARY 17, 2024

If these problems continue, how will BPO companies maintain their competitive advantage in 2024? Intelligent algorithms enable automation to simplify repetitive operations in BPO companies, resulting in quicker and more precise job processing. However, not all companies have adopted this work set-up.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

Maru Group

NOVEMBER 18, 2021

It has a new life partner now, sustainability, and together, they are making progress. Equifruit , a Canadian company importing bananas into the provinces of Quebec and Ontario, saw the need for ethically sourced bananas and fair treatment of farmers. Battle on the banana front Fair trade has had a lonely existence.

Transportation 81

Transportation Social Media Retail Consumers 81

Kustomer

JUNE 6, 2023

When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company. Is your company meeting customer expectations? Do your wealth advisors build and sustain relationships with their clients? Trust plays a huge role in finance and banking.

Financial 98

Financial Company Customer Service Tips 98

ijgolding

JUNE 14, 2017

If you have an aspiration to lead or be part of a sustainably customer centric organisation, then you must master the art of COMMUNICATION! “If If you want to be sustainably customer centric, you must tell everyone that is the case – and then tell them again – and again – and again. You can read my column here!

Customer Centricity 171

Customer Centricity Communication Culture Customers 171

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. Continuously evolving and adapting based on customer insights propels these businesses towards sustained success.

NPS 260

NPS Customer Centricity Tips Automotive 260

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. They seek personalized experiences, and value authenticity and engagement over generic sales pitches.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

Experience Matters

SEPTEMBER 10, 2015

We just published a Temkin Group report, Creating and Sustaining a Customer-Centric Culture. In this report, we’ve compiled case studies of how five organizations—Hagerty, Hilton Garden Inn, Oxford Properties, Safelite AutoGlass, and Transamerica—apply these EET practices to create and sustain their customer-centric cultures.

Customer Centricity 120

Customer Centricity Culture Report Case Study 120

BlueOcean

OCTOBER 17, 2023

Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet. Today, despite their being no uniform standards defining ESG, there are many laws and regulations that govern how companies must conduct their business. It is a worthy cause. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

Blueshift

AUGUST 31, 2022

According to the McKinsey 2021 personalization report , 76% of consumers get frustrated when companies don’t personalize interactions. Even with consumers who love your brand, earning and sustaining their attention when there are so many other distractions throughout the day is extremely hard.

Ecommerce 52

Ecommerce How To Retail Course 52

Eptica

SEPTEMBER 3, 2020

Date: Thursday, September 3, 2020 Author: Jeremy Payne, Group VP of Marketing & Alliances of Enghouse Interactive Turning a crisis into an opportunity: greener and more sustainable contact centres. Learn more by reading the full original post here on the site of Eptica’s parent company Enghouse Interactive.

Groups 74

Groups Trends Interaction Marketing 74