3 Ways to Provide Success When Handling Rude Customer Interactions
MAY 10, 2019
However, there are ways to help both sides of the interaction, agent and customers, and it starts with your response. Here are 3 ways to provide success in these types of contact center interactions: 1) Don’t Try to Win. A negative or impulsive reaction quickly can impact the company’s overall reputation. Be sure your employees understand your guidelines for acceptable resolutions as well as their spheres of influence — and when the interaction may need to be escalated.