Comm100

JANUARY 21, 2021

Live chat has quickly become the most popular digital customer service channel for small businesses and large – and it shouldn’t come as a surprise. In 2016 the global live chat software market was valued at US $590 million – a conversative estimate says that by 2023 this will rise to almost US $1bn. What is live chat? .

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ClientSuccess

JANUARY 24, 2023

What is a Customer Health Score? Many factors come into play when determining a customer’s health score, including their usage levels, response times to inquiries or requests, NPS/survey responses, and more. A customer’s health score indicates their current engagement, satisfaction, and loyalty level.

Metrics 89

Metrics NPS eBook Customer Success 89

Beyond Philosophy

JANUARY 4, 2024

I appreciate the opportunity to look back upon what has happened and what I learned from it. My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. As we see it coming, I know a lot of organizations diving into AI integrations. We did this on the podcast recently.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Lithium

JUNE 6, 2023

Summer is coming up quick! If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Some blog areas are limited to Khoros customers only. Hello Atlas members! Here’s the Atlas content you do not want to miss!

Video 52

Video Analytics Tips Resources 52

BirdEye

DECEMBER 21, 2022

To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. To put it frankly, keeping up with the latest social media trends can keep you ahead of disaster and on track for success. billion users by 2023. TikTok is projected to reach 1.8

Social Media 97

Social Media Trends Video Brands 97

Totango

MARCH 21, 2023

Their discussion covered three key strategies for powering up customer success. Finally, delivery happens via varied communication mechanisms such as self-service documentation portals, newsletters, and reviews that come together to make a meaningful impact on both sides of the equation. Don’t forget to make your feedback scalable.

Customer Journeys 80

Customer Journeys Self Service Metrics Customer Success 80

Lumoa

AUGUST 8, 2023

So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. One must remember, Feedback isn’t just about addressing criticisms—it’s also about recognizing and building on what you’re already doing well.

Analysis 208

Analysis Survey Feedback How To 208

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

CSM Magazine

FEBRUARY 11, 2022

Customer Appreciation Day is celebrated on the third Friday in May but the date can vary depending on your location. Although there is no official date for Customer Appreciation Day, many people celebrate it on the third Friday in May. Here are dates for the coming years: Friday, May 20, 2022. Friday, May 19, 2023.

Social Media 52

Social Media Video Customers Customer Experience 52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Software 52

Software Management Video e-support 52

BirdEye

NOVEMBER 10, 2023

Our recent webinar, aptly titled, ‘Efficiency Unleashed: Streamlining customer communications using AI,’ for Birdeye VIEW 2023, unveils a real-life success story that demonstrates the incredible impact of AI. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. The result?

Communication 59

Communication Chatbots Conference Customers 59

Retently

MARCH 29, 2023

And then comes Elon Musk with the Tesla team, creating something different, something we thought couldn’t happen – an automotive startup company. Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Daniel Group

AUGUST 19, 2022

It must be in 2023! As you begin thinking about how to make your company grow in 2023, improving your CX should be a cornerstone of your marketing plan. They keep coming back! In what other ways are these customers valuable to you and critical to your market work? This can come as a phone call or letter.

Marketing 52

Marketing NPS Feedback Survey 52

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. In this blog, we dive into a topic that might seem niche but is incredibly important for any brand on Facebook. As of December 2023, here’s how you can do it 1.

How To 59

How To Social Media Report Management 59

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales? 12 ways to use AI in sales Leverage AI in sales with Birdeye FAQs about AI in sales Boost sales productivity with Birdeye What is AI in sales? Why do we need AI in sales?

Sales 111

Sales Chatbots Trends Report 111

BirdEye

APRIL 19, 2023

But first, let’s go over what makes a small business idea worth pursuing. But when it comes to profitable business ideas, there are a few areas you really should consider. And if you’re experienced and passionate, it’ll come through in your work. Your business should fill an area of the market that’s lacking.

Social Media 97

Social Media Consulting Ecommerce Financial 97

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media Roadmap e-support Video 52

BirdEye

AUGUST 28, 2023

In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Table of contents What is a social media profile? Why building a strong social media profile is important in 2023? See Pricing FREE DEMO What is a social media profile?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

Optimove

SEPTEMBER 28, 2023

No, they join the action when the excitement surpasses a certain threshold, and the 2023 Cricket World Cup fits the bill perfectly. New players come in droves but churn quickly Numerous newcomers will try their luck by depositing modest sums. They will come, bet small amounts with you, and head for the exit.

Sports 52

Sports Gamification Examples Marketing 52

Horizon CX

OCTOBER 2, 2023

What then is the role of supervision? A customer has purchased $4,500 of lumber and doors, three carts full and all is paid for. The customer then waits 40 minutes because only one employee in the store has a key to open the loading door to allow the customer to exit. Why is this gap so pervasive, and so persistent? It’s at the frontline.

Net Promoter Score 130

Net Promoter Score Survey System Retail 130

Upstream Works

DECEMBER 14, 2022

Artificial Intelligence (AI) is going to be a defining trend for contact centers in 2023, and IT leaders must be prepared to think broadly about the possibilities. When it comes to AI and customer service, automation usually comes to mind. While that’s an important driver, it’s not the only use case.

Contact Center 78

Contact Center Self Service Chatbots Analysis 78

BirdEye

JUNE 22, 2023

Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. With this blog post, you will learn how to segment your target audience based on the various customer types in the market. Effective customer service is based on knowing what your customers expect, want, and need.

Case Study 98

Case Study Social Media Loyalty Brands 98

Kustomer

JUNE 1, 2023

Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. If a customer reaches out to engage in a support conversation, you should know what issues they’ve had previously by leveraging the right helpdesk and CX solution.

Data 78

Data Customer Service CRM Customer Service Strategies 78

Optimove

APRIL 20, 2023

Wait, did we just remind you that Mother’s Day is coming up? So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day? These figures align with our 2023 Summer Shopping Survey findings, where 40% of consumers reported shopping across both channels.

Consumers 52

Consumers Omni-Channel Retail Survey 52

AWS Machine Learning

NOVEMBER 3, 2023

What exactly captures our imagination with such intensity? An example was witnessed by Frankfurt’s fans in May 1971, during a high-stakes game against Kickers Offenbach when he unveiled a masterclass. This goal would later be recognized as the “Goal of the Month” for May 1971. Hammer” from ardent fans.

Sports 92

Sports Measurement Metrics Data 92

Clarivate

AUGUST 16, 2023

In this blog, Ed White, Senior Director and Principal Analyst, celebrates how DWPI evolved from a newsletter of patent abstracts into an integral part of the global patent system. What is the origin story of Derwent World Patents Index (DWPI)? Derwent World Patents Index (DWPI ) turns 60 this year.

Exercises 97

Exercises Innovation Analysis Government 97

Lithium

FEBRUARY 7, 2023

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Some blog areas are limited to Khoros customers only. While such spikes can sometimes be caused by an unanticipated crisis situation, the cause may also be benign or even positive.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. Table of contents Understanding marketing channels (what is it?) Content marketing It is 2023, and content is definitely still king. of marketers will invest in content marketing in 2023.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Clarivate

JANUARY 19, 2024

Question 1: What are your predictions for the IP legal space in 2024? Annya Dushine, Senior Director, IP Consulting “In terms of trademark activity, 2024 is likely to be in line with volumes that we have seen in 2023, with filing activity at most trademark registers growing moderately (3-5%) and renewal volume increasing by around 5%.

Industry 59

Industry Wireless Trends Financial 59

BirdEye

OCTOBER 25, 2023

This blog post gives you an overview of a panel discussion on mastering online listings for your business. Businesses must ensure that websites and listings are set up in such a way that users can quickly call/text a business without the hassle of filling out forms. I very much admire and respect what you guys do.

Tools 105

Tools Strategy Marketing Trends 105

Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Learn more in our blog, Customer Success Teams, It’s Time to Take Credit for Expansion Revenue. You need to be prepared to discuss your forecast for retentions and upsells for the quarter, as well as what you’re working on with your AE counterparts.

Tips 52

Tips Leadership Sales Training 52

Optimove

AUGUST 31, 2023

Notably, over 70% of consumers place value on personalization when shopping online, as evidenced by findings from our February 2023 Marketing Fatigue Survey and our July 2023 Holiday Shopping Survey. Further, the role of relevancy in driving consumer engagement with marketing content is unmistakable.

Data 52

Data Marketing Multi-Channel B2C 52

BirdEye

AUGUST 7, 2023

There used to be a quick answer to “What is auto repair marketing?” Table of contents What is auto repair marketing? 13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services?

Strategy 52

Strategy Sales Marketing Social Media 52

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative.

B2B 52

B2B Tools Feedback Multi-Channel 52

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. But before we jump into that, can you tell us more about what you and your team do at SEV?

Sales 111

Sales Social Media Customers Multi-Channel 111