Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?

CRM 40

CRM Innovation Technology Customer Service 40

NICE inContact

APRIL 16, 2019

Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. The post Interactions EMEA Welcomes Stephen Fry as Keynote appeared first on NICE inContact Blog. Register Now.

Interaction 136

Interaction Technology Contact Center Trends 136

Storyminers

SEPTEMBER 8, 2014

The recent edition of Website Magazine illustrates … Continue reading → Blog Customer Experience Retail Apps' Fueling the growth are retailers that continue to improve the customer experience through responsive website design and mobile apps.

Retail 195

Retail Customers Customer Experience Marketing 195

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry. Keep it Evergreen.

Customer Retention 52

Customer Retention How To Guidelines Tips 52

Wired and Dangerous

OCTOBER 6, 2014

Greetings, Welcome to this special blog marking National Customer Service Week – October 6-10 th and Day – October 7 th. Send customers a subscription to a magazine they value. We hope you are delivering special care and appreciation to your customers this week but also every other week. Most vanilla to death.

Loyalty 125

Loyalty Customer Service Conference Policies 125

ShepHyken

NOVEMBER 17, 2017

In the 20th century that communication was made through TV and radio advertisements, magazine print advertisements, and sponsorships. The post Guest Blog: Why Online Reviews Are Important for Customer Engagement appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Engagement 81

Customer Engagement Engagement Hotels Advertising 81

CloudCherry

SEPTEMBER 11, 2019

She is a Certified Customer Experience Professional (CCXP). Request a demo. The post EX vs CX and how they need to align appeared first on CloudCherry.

Customer Experience Professionals 199

Customer Experience Professionals Employee Experience Leadership Course 199

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 111

Marketing Social Media Advertising Tips 111

CX Accelerator

JANUARY 11, 2021

As a writing teacher and literary magazine-type person, I loved this. Back to CX Accelerator Blog Home Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. Also, they published the Culture Book (pictured).

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. Your blog, website, and sales deck are pieces of content your customers will read. Eleanor Hecks is the editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface.

Strategy 71

Strategy Marketing Customer Experience Customer Centricity 71

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Uniphore

JANUARY 4, 2022

Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CSM Magazine

DECEMBER 10, 2019

By using social networks and blogging, you can increase your customer base and make new business connections. However, not every product or service can be sold through a social network or blogging due to the specifics of the product or the geolocation of the business. You can make your blog and add posts on Medium too!

Social Media 52

Social Media Customer Base Infographics Advertising 52

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018. You can find those stories here.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

CX Accelerator

JANUARY 11, 2021

As a writing teacher and literary magazine-type person, I loved this. Back to CX Accelerator Blog Home Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. Also, they published the Culture Book (pictured).

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

Customers Rock!

OCTOBER 28, 2011

Diva Marketing Blog. Blog Till You Drop. O’Reilly DePalma: The Blog. The BrandBiz Blog. Floor Covering News Blog. Dr. Joseph Michelli’s Blog. Modenus Blog. Tile Magazine Editors’ Blog. Tile Editor Magazine Blog. Scarlet Opus Trends Blog. Susan Abbott.

Hotels 164

Hotels B2C Travel B2B 164

Kerry Bodine

AUGUST 14, 2020

This approach is detailed in my blog post 3 Steps To Better Customer Research. You can find more on each of these four criteria in my blog post Which Customer Journeys Should You Map? 2) Dig deep into your questions with qualitative research. 3) (In)validate your new findings with quantitative research.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

Bill Quiseng

JULY 18, 2017

I started my career producing conferences, and then moved to building a social network and online magazine for contact centers. At this social network I had a podcast show, a blog, and I was an early thought leader on contact centers. You can find out more about Blake at the end of the interview. . Where did you start your career?

Customer Experience 318

Customer Experience Contact Center Wireless Conference 318

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. The Citrix Blog. The Windows Blog.

Industry 59

Industry Government Technology Innovation 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018. You can find those stories here.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Beyond Philosophy

MAY 25, 2018

Recently, Lorraine and I re-evaluated some of our long-term subscriptions – like cable TV, magazines and travel insurance. Same thing with my renewal for The Economist magazine. If you enjoyed this blog, you might also enjoy these: Customer Loyalty Isn’t What You Think It Is! Loyalty and trust are more than just a transaction.

Trends 133

Trends Insurance Sports Travel 133

Confirmit

JULY 10, 2017

Magazine’s top 101 Leadership Speakers in the world, as well as Inc.’s Kevin Sheridan is an Internationally-recognized Key-Note Speaker, a New York Times Best Selling Author, and one of the most sought-after voices in the world on the topic of employee engagement. For five years running, he has been honored on Inc.

Employee Engagement 40

Employee Engagement Culture Video Engagement 40

Bold360

FEBRUARY 22, 2018

As a passionate marketer, he shares his thoughts and knowledge on publications like Search Engine Land, Entrepreneur Magazine, Fast Company, The Next Web and the Huffington Post to name a few. The post Guest Blog: How to Improve Customer Engagement Throughout Rapid Growth appeared first on Bold360.

Customer Engagement 56

Customer Engagement Engagement How To System 56

Hallmark Business Connections

AUGUST 11, 2021

That’s why supermarket chains that send magazines — like Wegmans’ Menu — also have digital apps and online editions of their print magazines. The fall issue of its Drive magazine covered topics around exercising with dogs and exploring farmer’s markets, catering to its audience members’ healthy, active lifestyles.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

BirdEye

MARCH 27, 2024

This blog post explores what curated content is and provides a complete guide for businesses looking to include content curation in their marketing strategy. Increased posting frequency Whether it is social media content, blogs, or emails, it is essential to post content frequently to stay on top of customer minds.

Strategy 59

Strategy Social Media Trends Infographics 59

Helen Dewdney

APRIL 26, 2022

and has written this helpful blog post to do just that. She has also appeared in publications including Prima magazine, The Telegraph and Fabulous magazine. Whilst we will live through the ever growing cost of living crisis, we need to be saving money where we can as well as the planet. Make sure your fridge is cold enough.

Tips 92

Tips Course Groups Consumers 92

Alida

JUNE 16, 2016

Her blog is widely recognized as one of the top blogs on CX. Her second book, I Love You More Than My Dog , was published in 2011 and was named by Inc magazine as one of the best books for business owners. She’s a frequent speaker and has previously given presentations to well-known companies like Intuit, Staples and AARP.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Customer Experience Professionals Leadership 100

Experience Investigators by 360Connext

JANUARY 21, 2015

For example, in the waiting area before boarding the plane in Heathrow Airport, there is a magazine and newspaper rack well-stocked with complimentary publications for passengers. I snagged a Wired magazine before boarding while other passengers were pretty excited about the European football reading. ” Click To Tweet.

Customer Journeys 110

Customer Journeys Airlines Travel Social Media 110

ShepHyken

JULY 22, 2022

While for readers of blogs or online magazines, such quality does not seem so special, when it comes to customers whose businesses largely depend on the reliability of third-party services like payment systems, booking APIs, server and hosting providers, this comes of enormous importance. .

Customer Experience 71

Customer Experience System Customers Communication 71

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. Cisco Blog- Small Biz. The Citrix Blog. The Windows Blog.

Industry 48

Industry Government Technology Innovation 48

CX Journey

APRIL 11, 2018

I had another blog post in the hopper for this week, but when this article came across my desk, followed by a phone conversation with Bob Chapman, I knew I needed to write something different, something that is top of mind for me now - and often - as I work with my clients. The article?

Leadership 169

Leadership Culture Hospitality Measurement 169

Natalie Petouhof

AUGUST 31, 2022

Dr. Natalie is often quoted in NYTimes, USA Today, Bloomberg Businessweek, CRM Magazine, and Peppers and Rogers 1-to-1 Magazine and is also a featured commentator on TV and radio. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity.

Entertainment 52

Entertainment Consulting Conference Customer Centricity 52

ShepHyken

SEPTEMBER 4, 2023

Magazine) Customer retention is a crucial aspect of any successful business. 7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process. Customer retention can also help build your brand and reputation.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Helen Dewdney

OCTOBER 29, 2021

As an example, she says that Dezeen is known as the world’s leading modern architecture magazine. While we were corresponding she received another email from Insights Success Magazine offering her a branding package to be one of “The 10 Most Successful Businesswomen to Watch, 2021” at the tidy sum of $1500 US! Promises promises.

Hotels 80

Hotels Sales Advertising Brands 80

Michelli Experience

NOVEMBER 14, 2017

In keeping with that message, I am excited to be blogging about one of my favorite leadership brands – Ed Mady and to use Ed as an example of the importance of creating signature moments that frame those “out of earshot” conversations.

Brands 113

Brands Hotels Leadership Guest Experience 113

Kerry Bodine

SEPTEMBER 27, 2017

But a decade later, the archaic model of interrupting customers—as they watch TV, read magazines, drive down the road, or use their mobile apps—is still hanging on tight to brands’ pocketbooks. This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

Marketing 136

Marketing Transportation Advertising Customer Experience Professionals 136

Pretium Solutions

JUNE 15, 2021

Mark Cuban, billionaire businessman and Shark Tank investor, says: “I read every book and magazine I could. Heck, three bucks for a magazine, twenty bucks for a book. One good idea would lead to a customer or a solution, and those magazines and books paid for themselves many times over.

Leadership 52

Leadership Industry Customer Experience Customers 52