How to Build an Awesome Blog Survey

GetFeedback

A blog survey is simple but powerful way to learn more about your audience. Follow our step-by-step instructions to launch yours in under 30 minutes. Articles

Survey 195

Here’s Something To Be Proud Of: StoryMiners Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology.

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How to Build an Awesome Blog Survey

GetFeedback

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines.

Survey 175

Guest Blog: Culture Starts at the Top

ShepHyken

The post Guest Blog: Culture Starts at the Top appeared first on Shep Hyken. This week we feature an article by Liliana Petrova who writes about how important the leader’s role is in the culture of an organization. Leadership sets the tone.

Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken.

Planning for 2018? These Blogs and Reports Should Help

NICE inContact

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! These Blogs and Reports Should Help appeared first on inContact Blog.

Report 208

5 Blogging Tips to Fuel Up Your Content Machine

Experience Investigators by 360Connext

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too.

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Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

ShepHyken

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Guest Blogging for Amity!

Amity

Let me start by saying that we love a great guest post! Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world!

Guest Blog: Five Tips to Providing a Five Star Experience

ShepHyken

The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience.

Tips 119

Top 10 Customer Success Blogs

SmartKarrot

Top-10-Customer-Success-Blogs. Read through these top 10 customer success blogs and also share with your friends and colleagues. The post Top 10 Customer Success Blogs appeared first on SmartKarrot l Comprehensive Customer Success.

Guest Blog: How to Engage Customers with Your Brand

ShepHyken

Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

Brands 128

5 Most Popular Customer Experience Blog Posts of 2017

Customer Bliss

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already.

Guest Blog: The Hidden Workings of Top Customer Support Teams

ShepHyken

The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. What Are They Doing That Your Business Is Not?

Guest Blog: Stop Wasting Money!

ShepHyken

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!

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Guest Blog: Converting Customers To Die Hard Fans

ShepHyken

The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans.

Guest Blog: The Importance of First Impressions in Customer Service

ShepHyken

The post Guest Blog: The Importance of First Impressions in Customer Service appeared first on Shep Hyken. This week we feature an article by Ujebardha Bekolli who writes about the importance of the first impression.

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else.

Guest Blog: Ways to Improve Your Customer Experience Online

ShepHyken

The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization.

Advantage Communication Wins MVP Blogging Award

Advantage Communications

Advantage Communications , a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.

Guest Blog: Why Convenience is a Key Differentiator in CX

ShepHyken

The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Technology replacing humans.

Guest Blog: Customer Service Trends for 2018

ShepHyken

The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken.

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Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology.

Guest Blog: Kaleidoscope Service

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty.

3 Business Development Storytelling Review Blog Posts

One Millimeter Mindset

Today’s business development review blog post leverages the value of leveraging a storytelling strategy to grow, expand and sustain your business. The post 3 Business Development Storytelling Review Blog Posts appeared first on Babette Ten Haken.

Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers.

By: 12 Best Customer Success Blogs | Customer Success Blog | Emojics

UserIQ

[…] UserIQ blog is fairly diversified as you’ll find a wide range of different article types such as news, from the experts, events, product updates, and customer success articles. If you are a fan of precise posts, this is the blog you should follow. [… You’ll find articles on customer centricity, customer success management, customer engagement, customer growth, churn management, and more.

Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect

ShepHyken

The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust.

Guest Blog: Becoming a Blockbuster?

ShepHyken

The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.

Guest Blog: Digitizing the Customer Experience Without Losing the Customer

ShepHyken

The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.

Guest Blog: How to Turn Customer Service Mistakes Into Happiness

ShepHyken

The post Guest Blog: How to Turn Customer Service Mistakes Into Happiness appeared first on Shep Hyken. This week we feature an article by Mark Sanborn who writes about how mistakes will be made but it’s how you handle them that matters.

Guest Blog: How to Manage Customer Emotions

ShepHyken

This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.