How to Build an Awesome Blog Survey

GetFeedback

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines.

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Guest Blog: Thank Your Customer With Actions Not Words

ShepHyken

The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty.

Guest Blog: Why Convenience is a Key Differentiator in CX

ShepHyken

The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken.

Guest Blogging for Amity!

Amity

Let me start by saying that we love a great guest post! Sharing the ideas of other Customer Success Professionals can help give our community a whole new perspective on the Customer Success world!

Planning for 2018? These Blogs and Reports Should Help

inContact

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! These Blogs and Reports Should Help appeared first on inContact Blog.

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This Blog is Dark and Full of Emotional Turmoil

Chadwick Martin Bailey

Includes spoilers through season 8/episode 5. My love affair with Game of Thrones developed gradually and, by season four, I’d fallen head-over-heels. Like most fans, I enjoyed watching it buck narrative conventions, leaving them littered along the way like so many torched wights.

5 Most Popular Customer Experience Blog Posts of 2017

Customer Bliss

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already.

5 Blogging Tips to Fuel Up Your Content Machine

360Connext

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too.

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Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business

ShepHyken

The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken.

Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers.

The Best B2B Marketing Blogs to Follow

Genroe

The post The Best B2B Marketing Blogs to Follow appeared first on Genroe. It’s been a pretty good year for us so far. Our clients are happy because they’re websites are getting more traffic, their emails are getting more engagement and they’re getting more leads. Google’s search algorithm has been through an update and we’ve learned a lot from reading up on what other experts in the marketing […]. General PP: B2B Marketing

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Guest Blog: Digitizing the Customer Experience Without Losing the Customer

ShepHyken

The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

What? Another Blog?

MaritzCX

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article

Guest Blog: What is Outsourced Customer Support and Why Do You Need it

ShepHyken

The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. This week we feature an article by Costi Teleman who writes about the importance of excellent customer support and what to look for when outsourcing your support team.

Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight

ShepHyken

The post Guest Blog: 3 Ridiculously Simple Ways to Generate Customer Delight appeared first on Shep Hyken. This week we feature an article by Jason Milleisen who shares three simple rules that will set you apart from your competition and help provide great customer service. Shep Hyken.

Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

ShepHyken

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement?

Guest Blog: Stop Wasting Money!

ShepHyken

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!

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Guest Blog: What Time Does Amazon Close?

ShepHyken

The post Guest Blog: What Time Does Amazon Close? This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken.

Guest Blog: Rhyme Your Way to Customer Satisfaction

ShepHyken

The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. This week we feature an article by Dr. Marlene Caroselli shares a rhyme that will help you to communicate with customers and provide customer satisfaction. – Shep Hyken.

Guest Blog: How One Experience Started My CX Passion

ShepHyken

The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.

Top Customer Support Blogs, Communities, Podcasts and Newsletters

Kayako

Customer support blogs, and publications. Check out and subscribe to her blog to learn about the latest best practices in the customer experience and success space. Tockeroo is a blog all about customer happiness by Ines van Essen. Help Scout Blog.

Live Blog: QuickBooks Connect Toronto 2018

Method:CRM

The post Live Blog: QuickBooks Connect Toronto 2018 appeared first on Method:CRM

Guest Blog: Kaleidoscope Service

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken.

Guest Blog: Customer Service Trends for 2018

ShepHyken

The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken.

13 More Customer Service Blogs You Should Bookmark

transcosmos Information Systems

From topics like working with an outsourced customer support to the latest trends and sought-after practices in the industry, here are 13 more customer service blogs you need to bookmark now! The Groove HQ blog is a goldmine for customer service reads that are useful and engaging.

Guest Blog: Improving Customer Experience Using Employee Feedback Data

ShepHyken

The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken.

Guest Blogging For Amity

Amity

Guest Blogging For Amity. Let me first start by saying that we love a great guest post! We have started to get many inquiries about writing a guest post for Amity, so we decided it's about time create a formal process.

Guest Blog: The 8 Elements of Customer Support Quality

ShepHyken

He and his team share tips about customer service and communication on the Userlike Blog. The post Guest Blog: The 8 Elements of Customer Support Quality appeared first on Shep Hyken

Guest Blog: Do customer experience teams take cyber security risks?

ShepHyken

The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust.

Guest Blog: How to Manage Customer Emotions

ShepHyken

This week on our Friends on Friday guest blog post my colleagues, Thomas A. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.

Guest Blog: Five Star Hotel, Minus Five Star Service

ShepHyken

The post Guest Blog: Five Star Hotel, Minus Five Star Service appeared first on Shep Hyken. This week we feature an article by Tim Richardson who writes about a hospitality experience gone bad and then reminds us what must be done to provide a great guest experience. – Shep Hyken.

Guest Blog: 5 Ways Your POS Will Empower Your Staff

ShepHyken

The post Guest Blog: 5 Ways Your POS Will Empower Your Staff appeared first on Shep Hyken. This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken.

Difficult Customers? Read this Customer Retention Blog Review.

One Millimeter Mindset

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Read this Customer Retention Blog Review.

Guest Blog: Are You Setting the Right Customer Experience Goals?

ShepHyken

The post Guest Blog: Are You Setting the Right Customer Experience Goals? This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken.

Guest Blog: Becoming a Blockbuster?

ShepHyken

The post Guest Blog: Becoming a Blockbuster? This week we feature an article by Ted Janusz who writes about how customers are always looking for a better customer experience.