AWS Machine Learning

AUGUST 30, 2023

Our latest QnABot releases, v5.4.0+, can now use an LLM to disambiguate customer questions by taking conversational context into account, dynamically generating answers from relevant FAQs or Amazon Kendra search results and document passages. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide.

Self Service 103

Self Service Contact Center Multi-Channel Knowledge Base 103

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. It’s the practice of collecting and examining data about your industry, rivals, and products or services. Competitive intelligence is a game-changer for local businesses trying to attract new customers.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing CRM Multi-Channel Sports 59

SurveySensum

AUGUST 21, 2023

Would you like to know How? This blog aims to delve into this subject. Gear up with NPS Surveys Implementing NPS surveys in B2B SaaS effectively can provide invaluable insights into your customers’ perceptions of your products and services over a specific period of time. Remember, NPS surveys aren’t just questions.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. So, here are some survey question examples that you can include while creating surveys: Onboarding Experience Survey Questions: How would you rate the onboarding process?

B2B 52

B2B Survey Customer Experience Touchpoint 52

West Monroe

FEBRUARY 22, 2018

After completing dozens of implementations with our partner nCino, we’ve learned a lot about how to help banks ensure successful implementations. Here’s a look at our Top Ten Best Practices that banks need to address before kicking off an nCino implementation: Spend the time to fully design your system prior to building.

Banking 61

Banking Financial Government System 61

Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, Next, an overview of the latest & future product updates –. Safe Harbor Statement – The above is intended to outline general product direction.

Resources 52

Resources Self Service Consulting Innovation 52

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Once a promoter has recounted their positive experience verbatim, this is the perfect time to provide them with a low friction way to promote your company. Solicit feedback on upcoming products. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

Circular Edge

OCTOBER 30, 2020

The Oracle JDE product teams continue to reimagine the business transformation that can be achieved with 9.2 The Oracle JDE product teams continue to reimagine the business transformation that can be achieved with 9.2 enhancements – Safe Harbor Statement – The above is intended to outline general product direction.

Resources 52

Resources Self Service Case Study Innovation 52

BirdEye

NOVEMBER 7, 2023

This blog guides you through the steps needed to close more deals for your car business. Table of contents 31 brilliant car sales email template examples you can use How to write a convincing email to promote your car business? Car sales emails are a crucial part of that effective communication strategy.

Sales 115

Sales Automotive Tips Advertising 115

AWS Machine Learning

MAY 5, 2023

Voxel51 is the company behind FiftyOne, the open-source toolkit for building high-quality datasets and computer vision models. A retail company is building a mobile app to help customers buy clothes. We illustrate how to seamlessly use the two applications together to create high-quality labeled datasets.

Fashion 77

Fashion Training Data Examples 77

Optimove

DECEMBER 30, 2021

We also released twice as many product updates compared to 2020, partnered with some amazing companies, and onboarded dozens of clients we’re thrilled to be working with. Thank you for being here and thank you for our longggg lists of fantastic clients, partners, and employees – who all contribute massively to this blog.

CRM 52

CRM Metrics Marketing Measurement 52

Optimove

DECEMBER 15, 2022

Pro tip: This is the perfect time to ship a location-based campaign that hits your customer’s smartphones when they’re near your store. But although Christmas is so close and the holiday season is in full swing, it’s never too late for some last-minute tips to make sure you’re on top of your Christmas marketing game. Bottom line?

Tips 52

Tips Retail Marketing Social Media 52

Circular Edge

APRIL 23, 2021

has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. “In the midst of chaos, there is also opportunity.” – Sun Tzu. Success today requires the agility and drive to constantly rethink, reinvigorate, react, and reinvent.” – Bill Gates.

Resources 52

Resources Self Service Case Study Innovation 52

delighted

JANUARY 22, 2020

Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap. Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap.

Case Study 40

Case Study Social Media NPS Study 40

BirdEye

OCTOBER 19, 2023

As a local business owner, you likely have concerns and questions about how to grow effectively on Google. As a local business owner, you likely have concerns and questions about how to grow effectively on Google. AI technologies, like Bard, have not had any impact on rankings yet.

Video 59

Video Social Media Consulting Tips 59

ProProfs Chat

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. We’ve covered some of the best selling customer service books that will help you grow as a leader and work towards building better strategies for customer delight. This is a perfect read for people across all professional stages.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Beyond Philosophy

OCTOBER 12, 2016

From the searches we instigate online to the products we order (and when) to the movies we choose in our Netflix Queue, sometimes it seems as if every move we make ends up in a database somewhere. Although, to be honest, I don’t think it is possible to improve on the perfection of Pet Rock 1.0! We live in the data age.

Consulting 60

Consulting Innovation Training Customer Experience 60

Enalyzer

DECEMBER 19, 2017

To go out with a bang, we’ve brought you a roundup of features we released in 2017 that you may have missed. Not only can you create customized messages to thank your respondents for taking the time to complete your survey but you can also redirect them to any URL, this could be your website, blog or another survey. You know what else?

Social Media 62

Social Media Survey Report Software 62

ShepHyken

MARCH 31, 2018

The father of the child who left Joshie behind shared their experience in a blog post. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially.

Social Media 86

Social Media Self Service Customer Service Marketing 86

ViiBE Blog

MAY 31, 2021

Employees are a valuable resource of know-how for company processes and information. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base? How do you structure a knowledge base? How do you organize digital information?

Knowledge Base 52

Knowledge Base Self Service How To Software 52

ClientSuccess

APRIL 7, 2017

Many customer teams are most likely holding their own end-of-quarter meetings, so it’s the perfect time to make sure both organizations are up-to-date on KPIs and goals. Many customer teams are most likely holding their own end-of-quarter meetings, so it’s the perfect time to make sure both organizations are up-to-date on KPIs and goals.

Customer Success 41

Customer Success Strategy eBook Sales 41

Circular Edge

APRIL 17, 2019

as the last major code line release, I didn’t expect to hear any major announcements, but was nonetheless excited to see the cool new things JD Edwards customers are doing with 9.2. JD Edwards Customer Journeys. With EnterpriseOne 9.2 With EnterpriseOne 9.2 Orchestrator, Automation, Cloud, etc. Edwards Lifesciences quickly upgraded to 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

as the last major code line release, I didn’t expect to hear any major announcements, but was nonetheless excited to see the cool new things JD Edwards customers are doing with 9.2. JD Edwards Customer Journeys. With EnterpriseOne 9.2 With EnterpriseOne 9.2 Orchestrator, Automation, Cloud, etc. Edwards Lifesciences quickly upgraded to 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

ChurnZero

OCTOBER 2, 2020

We’re taking a break from our usual blog content of Customer Success expertise to bring you a lighthearted read on the ChurnZero team’s shameless hobby fails during quarantine. How can you mend a broken tart. A quick preamble to this article: Hi there, I’m Emily, the content marketing manager at ChurnZero. I thought so!

Exercises 75

Exercises Conference Customer Success Social Media 75

Talkdesk

JULY 24, 2017

As Talkdesk has recently been named to Forbes 2017 Cloud 100 list , we felt that now would be the perfect time to bring you this interview of Tiago Paiva, the Founder and CEO of Talkdesk. How did you conceptualize Talkdesk? My goal was to make a product that would dominate an industry and change the world. What happens next?

Call Center 57

Call Center Video Meeting Industry 57

Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. How to be more compassionate.

Culture 98

Culture Consulting Leadership Management 98

Centercode

OCTOBER 16, 2019

That’s why so many people use surveys during pre-release testing. As you might have read in our blog post about psychological biases , people have a tendency to gravitate towards certain choices based on the context they’re presented in. Option 2 : How would you describe your phone experience with the call center team today?

Survey 28

Survey Tips Data Call Center 28

Gainsight

APRIL 16, 2019

However, that may not be an option, and this post focuses on how to be hired into a new company. However, that may not be an option, and this post focuses on how to be hired into a new company. Middle managers not only need to learn how to manage up and down they also need to manage across and develop relations with the other managers.

Customer Success 40

Customer Success How To Leadership Customers 40

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. How drip marketing works So, how does drip marketing work?

Marketing 111

Marketing How To Multi-Channel Tips 111

transcosmos Information Systems

OCTOBER 2, 2018

You can send something as simple as, “How has your experience been so far?” In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. There should never come a time when you feel complacent about the service that you’re providing them. Eliminate the need for customer support calls.

Omni-Channel 48

Omni-Channel Customer Service Multi-Channel Self Service 48

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Their dilemma wasn’t what to do—it was simply how to do it.

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Their dilemma wasn’t what to do—it was simply how to do it.

Innovation 40

Innovation Software Technology Tools 40

CX Workout - Ideas Blog

JUNE 11, 2018

In his best-selling book The Innovator’s Dilemma , Harvard Business School Professor Clayton Christensen demonstrated how successful companies can be doing everything “right” and yet still lose their market leadership as new, unforeseen competitors grow and take over the market. Their dilemma wasn’t what to do—it was simply how to do it.

Software 40

Software Technology Innovation Tools 40

SmartKarrot

JULY 27, 2023

This blog takes a deep dive into the world of customer success memes. The blog discusses every detail about customer success memes and what makes them so unique. The blog discusses every detail about customer success memes and what makes them so unique. And one way to do this is through the use of memes.

Customer Success 10

Customer Success Entertainment Guidelines Communication 10

Gainsight

JULY 7, 2021

Little did we know then how Geoffrey Moore and Nick Mehta, who opened Pulse with an incredible keynote that introduced “The Three ‘R’s’ of Customer Success: Retention, Renewals, and References,” would be at the forefront of one of the fastest-growing categories, conferences, communities, and companies in the world over the next decade.

Social Media 45

Social Media Conference NPS Customer Success 45

SmartKarrot

JANUARY 12, 2022

Would you get appreciated for the design or how well the dress fits you? Now, let us replace the dress with a product. You may have conducted extensive market research, spent time planning, and allocated a decent budget to develop an amazing product that addresses your customer‘ needs or fulfills their desires. Let us dig in.

Examples 10

Examples Advertising Customer Success Communication 10