Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

inQuba

SEPTEMBER 30, 2022

inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year. Publishing.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CSM Magazine

SEPTEMBER 28, 2021

Now, as businesses reopen their doors and consumers engage in more leisure activities, we are seeing that those same platforms are providing a wealth of information that enhances the customer experience,” says Anthony Gaskell, Reputation’s EMEA Managing Director, “The hospitality industry is competitive. Acting on feedback.

Hospitality 52

Hospitality Study Consumers Social Media 52

BirdEye

APRIL 28, 2022

Birdeye’s 2022 state of online reviews report analyzed the review data of more than 80,000 businesses and found pivotal Google review trends that prove Google should be a major part of your review acquisition strategy. Despite the critical information covered here, we’ve only scratched the surface of the 2022 state of online reviews.

Trends 52

Trends Automotive Hospitality Healthcare 52

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.

Hospitality 52

Hospitality Industry Hotels Tourism 52

BirdEye

FEBRUARY 15, 2024

79% of reviews included comments, an increase from 73% in 2022. There was an 18% decrease in reviews without ratings compared to 2022. This uptick in online reviews comes after a challenging period in 2022 when the pandemic led to business slowdowns and a drop in online feedback. The average review length was 213 characters.

Automotive 109

Automotive Healthcare Hospitality Retail 109

IntouchInsight

FEBRUARY 7, 2023

Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. How can you do more with less? This classic question is a real concern for hotel operators in 2023.

Hotels 317

Hotels Software Report Hospitality 317

ShepHyken

MARCH 28, 2022

Hospitality Net) Why do so many hotel loyalty programs fail? While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken. Looking at the first stat is intriguing.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

JUNE 6, 2022

My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” The post 5 Top Customer Service Articles of the Week 6-6-2022 appeared first on Shep Hyken. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Magellan Solutions

OCTOBER 9, 2022

Business Sectors That Need Phone Answering Service This 2022. Hospitals or clinics must have a phone line that is open 24 hours a day, 7 days a week. The hospitality business is a tough one. The post 10 More Business Sectors That Badly Need Phone Answering Service This 2022 appeared first on Magellan Solutions.

Insurance 75

Insurance e-support Hospitality Social Media 75

West Monroe

NOVEMBER 14, 2022

They own hospitals, physician groups, outpatient pharmacies, running that gamut. They're not just with us while they're in the hospital bed; they're with us throughout their lives. 15, 2022 | Podcast | Be Digital. 1, 2022 | Podcast | Be Digital. 17, 2022 | Podcast | Be Digital. 13, 2022 | Podcast | Be Digital.

Healthcare 98

Healthcare Hospitality Consumers Case Study 98

Clarivate

DECEMBER 6, 2022

Some of the larger IDNs are vast – Nashville-based HCA Healthcare operates 182 hospitals and 2,300 sites of care across 20 U.S. In July 2022, ChristianaCare acquired the shuttered Jennersville Hospital from Tower Health, but plans to purchase four-hospital Crozer Health from for-profit Prospect Medical Holdings fell through in September 2022.

Hospitality 52

Hospitality Healthcare Insurance e-support 52

Zonka Feedback

MARCH 28, 2022

Businesses like restaurants and hospitality where they need staff in every part of the work, make it even difficult to sustain. But when it comes to restaurants, the number is as high as 75%. That means almost three-quarters of your employees will not stay for a whole year. So what is the solution?

Employee Engagement 52

Employee Engagement Hospitality Engagement Industry 52

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. To illustrate the trends in procedural setting (in hospital versus out of the hospital), data from the Clarivate U.S.

Sales 52

Sales Strategy Hospitality Data 52

Clarivate

JULY 28, 2022

As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Learn from these future-forward health systems and 20 others during each of the 2022 Fall Member Retreats , hosted by Clarivate Healthcare Business Insights.

System 52

System Hospitality Healthcare Gamification 52

TechSee

MARCH 7, 2023

She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry. Specific areas of expertise include Customer Experience, Hospitality, Culture, Wellness, and Entrepreneurship. Sabine was recently recognized as a nominee for Sales Confidence’s TOP 50 UK SDR Managers of 2022.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

kommunicate

JULY 21, 2022

Last Updated on July 21, 2022 If there is one thing that the COVID-19 pandemic taught us over the last two years, it’s that chatbots are an indispensable communication channel for businesses across industries.

Chatbots 52

Chatbots Automotive Hospitality Healthcare 52

CSM Magazine

OCTOBER 12, 2022

” The Appreciate Engagement Platform won the ‘Best Channel Partner Programme’ award 2021 with a bespoke campaign called ‘Help for Hospitality’ in recognition for the growth it helped to galvanise for leading hospitality client, Brakes. In the recent major Appreciate Employee Value Report.

Sales 52

Sales Hospitality Return on Investment Loyalty 52

Engine Insights

JANUARY 27, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.

Travel 87

Travel Consumers Metrics Brands 87

SurveySparrow

JUNE 9, 2022

Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ) survey questions measure a patient’s treatment and experience at a healthcare facility. We can add a section for customized hospital-specific questions, but the core questions remain the same. Hospital Feedback Form Template. Leaving the Hospital.

Survey 52

Survey Hospitality Healthcare Comparison 52

West Monroe

DECEMBER 15, 2022

Hospitals and health systems reported significant losses in 2022, and labor challenges—both staffing shortages and burnout—remain prevalent. The organizations that adopt a digital-first mindset and invest in capabilities that deliver to patients and help evolve workforce culture stand to gain the most in 2023.

Healthcare 52

Healthcare Industry Hospitality Banking 52

AWS Machine Learning

JUNE 22, 2023

Machine ID Event Type ID Timestamp 0 E1 2022-01-01 00:17:24 0 E3 2022-01-01 00:17:29 1000 E4 2022-01-01 00:17:33 114 E234 2022-01-01 00:17:34 222 E100 2022-01-01 00:17:37 In addition to dynamic machine events, static metadata about each machine is also available.

Hospitality 83

Hospitality Metrics Automotive Connections 83

CSM Magazine

MAY 27, 2022

Hospitals and clinics have invested heavily in modernizing their facilities and adopting new technologies, and the results have been impressive. As the amount of chronic conditions becomes bigger in a patient, the risk of mortality, hospitalization, and medication interaction increases. Patients’ time and your health is valuable.

Management 52

Management Hospitality Healthcare Software 52

Fox Metrics

MARCH 8, 2023

5 Intriguing Insights from Analyzing Restaurant Data in 2022 Numbers can tell you everything, especially in the restaurant business. However, these intriguing revelations were discovered from analyzing restaurant data in 2022. Building guest profiles means you’re far more likely to see repeat business.

Data 52

Data Analytics Guest Experience Hospitality 52

Clarivate

APRIL 24, 2023

These developments, together with Walgreens’ recent rollout of Health Corners that help patients manage chronic conditions and its October 2022 announcement that it would fully acquire CareCentrix (a platform that coordinates post-acute and home care), underscore Walgreens’ plans to become a leading healthcare provider.

Healthcare 89

Healthcare Marketing Insurance Groups 89

CSM Magazine

JANUARY 17, 2022

Not to mention, there is often a shared understanding should you need to take an hour to attend a hospital appointment too. Many employers understand the importance of juggling childcare with a full-time job.

Hospitality 52

Hospitality Connections Training Meeting 52

ShepHyken

DECEMBER 20, 2021

Brooks, Lecturer; Assistant Director of Entrepreneurial Hospitality, A.B. The 5 Customer Experience Waves You Should Be Ready to Ride in 2022 By Mazen Ghalayini. My Comment: Are you ready for 2022, at least for your CX strategy? (Authority Magazine) As part of my series about the five things a business should do to create a Wow!

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

West Monroe

JULY 5, 2023

Featured Content Tech Trends to Watch Read More Over the 2022 winter holiday travel season, Southwest Airlines suffered an operational breakdown, leading to thousands of canceled flights. Breaking Down the Southwest Airlines Breakdown Before the December 2022 debacle, Southwest Airlines told investors they were upgrading their technology.

Technology 52

Technology Airlines Financial Hospitality 52

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 1: Distributed energy resources.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. The leaders I speak to express this same feeling.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

ShepHyken

AUGUST 8, 2022

I’ve always preached the hospitality mentality. The post 5 Top Customer Service Articles of the Week 8-8-2022 appeared first on Shep Hyken. Customer retention statistics show that 65% of a company’s business comes from its existing customer base. Follow on Twitter: @Hyken.

Customer Service 23

Customer Service Culture Customer Retention Video 23

Clarivate

APRIL 18, 2024

A patient’s provider can request pharmacy consultations in an initiative described as helping patients who would otherwise qualify for home hospital services. Amazon (One Medical) In 2022, One Medical planned to expand to markets accounting for 40 percent of the U.S. health care system in history“.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Next Gen, Next Step.

Marketing 59

Marketing CRM Multi-Channel Sports 59

Strativity

DECEMBER 5, 2022

5, 2022 — Material , a digital experience transformation company helping companies revolutionize their customer relationships, today announced the launch of its inaugural Material Fidelity Index , which ranks 165 consumer brands by measuring each brand’s depth of customer-centricity. LOS ANGELES, Dec.

Customer relationships 52

Customer relationships Consumers Net Promoter Score Brands 52

Clarivate

DECEMBER 19, 2022

million lives, per Clarivate TM enrollment data as of January 2022. Under its CenterWell subsidiary Humana planned to operate 240-260 senior-only primary-care clinics by the end of 2022 while entering new markets such as Dallas-Fort Worth, Phoenix, Louisville, Nashville and Charlotte. million covered lives, ahead of No.

Insurance 52

Insurance Retail Groups Healthcare 52

Maru Group

JANUARY 20, 2022

By Rich Durante, Managing Director, Pharmaceuticals and Medicines and Andrew Campbell, VP, Business Development, Maru/Matchbox | January 20, 2022. people are less likely to wind up in the hospital because of COVID-19 if they’re vaccinated). Negative emotions to COVID-19 vaccines must be addressed to build acceptance.

Hospitality 75

Hospitality How To Sports Analysis 75