ShepHyken

DECEMBER 5, 2022

Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year. My Comment: Regardless of the type of business you are in, I believe it’s important to have a “hospitality mentality.”

Customer Service 70

Customer Service Hospitality e-support eBook 70

ShepHyken

SEPTEMBER 5, 2022

The Remarkable Customer Experience Recovery System and Digital Transformation by Are Morch. Hospitality Net) In the hotel industry, we have traditionally emphasized customer service and customer service recovery. My Comment: I always enjoy learning from the hospitality industry.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

MARCH 28, 2022

The article’s author emphasizes the need for brands and people to bring a personal/real element into the customer experience. Hospitality Net) Why do so many hotel loyalty programs fail? While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

JUNE 6, 2022

And it all starts with the first contact when the customer visits the website. My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

DECEMBER 20, 2021

customer experience, I had the pleasure of interviewing A.J. Brooks, Lecturer; Assistant Director of Entrepreneurial Hospitality, A.B. My Comment: A WOW customer experience is not always about being over the top. The 5 Customer Experience Waves You Should Be Ready to Ride in 2022 By Mazen Ghalayini.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

AUGUST 22, 2022

How To Make Hospitality Customer Service Shine by Paul Savarino. Facility Executive) The hospitality industry is fueled by happy customers. The hotel’s reputation may be damaged if unhappy guests use social media to amplify their dissatisfaction with customer service during their stay.

Customer Service 14

Customer Service Hospitality Airlines Hotels 14

ShepHyken

AUGUST 8, 2022

Customer retention statistics show that 65% of a company’s business comes from its existing customer base. I’ve always preached the hospitality mentality. So take a few lessons from the restaurant industry and create a better customer experience. Follow on Twitter: @Hyken.

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Customer Service Culture Customer Retention Video 23