Gainsight

NOVEMBER 16, 2022

Last week, the Pulse community gathered in London for Pulse Europe 2022 to discuss new research, exchange ideas, and take a few victory laps around an ice rink with some of the leading minds in business today. . Without further ado, let’s introduce the Pulse Europe 2022 GameChanger Award Winners. . Architect Award Goes to … Typeform.

Guest Experience 52

Guest Experience Hospitality Hotels Financial 52

Fox Metrics

MARCH 8, 2023

5 Intriguing Insights from Analyzing Restaurant Data in 2022 Numbers can tell you everything, especially in the restaurant business. However, these intriguing revelations were discovered from analyzing restaurant data in 2022. Building guest profiles means you’re far more likely to see repeat business.

Data 52

Data Analytics Guest Experience Hospitality 52

Optimove

JULY 19, 2022

The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. billion this year.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78