Inbenta
NOVEMBER 3, 2022
Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Reduce waiting time. And for good reason.
West Monroe
JANUARY 23, 2022
At the same time, the healthcare consumer, both as a result of changing preferences and expectations as well as the more circumstantial conditions in and around the healthcare industry, now exerts increased influence, presenting new opportunities for all. Taking Action.
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West Monroe
OCTOBER 12, 2023
While government officials, technology professionals, and security officers have sounded the alarm for years, dire warnings are increasingly coming from organizations like the Joint Commission , ECRI , and the FBI, which in 2022 ranked the healthcare sector No. 1 out of 16 critical infrastructure sectors for ransomware attacks.
West Monroe
JULY 5, 2023
Featured Content Tech Trends to Watch Read More Over the 2022 winter holiday travel season, Southwest Airlines suffered an operational breakdown, leading to thousands of canceled flights. Breaking Down the Southwest Airlines Breakdown Before the December 2022 debacle, Southwest Airlines told investors they were upgrading their technology.
CSM Magazine
JULY 13, 2022
Call wait times and abandoned calls are also on the increase, leading to rising levels of customer frustration, which in turn is affecting employee welfare; 66% of contact center leads reported that dealing with frustrated customers has impacted the mental health of frontline customer service employees in the last 12 months.
Optimove
JULY 19, 2022
The hospitality industry is back. With millions of us reaching for our passports and planning a long-overdue getaway, the hospitality sector is expected to grow from $3.9 In 2022, travelers expect their hotel of choice to treat them as valuable customers and not just as a number in a vast sea of other numbers. billion this year.
West Monroe
AUGUST 22, 2022
Much of the attention in this movement has been on hospitals, health systems, and health plan organizations. If a consumer can track every step of their pizza after it’s been ordered or see the wait time for their haircut, why can’t they do the same with their eyeglasses? But there’s another shift occurring.
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