article thumbnail

5 principles for successful post-merger IT integration

West Monroe

Global vs. regional approach to IT governance Strategic integration management often balances a regional and global approach to systems, processes, teams, and budgets. Ensuring an overarching governance framework around enterprise architecture is imperative, much like a football team maintaining a set of overarching strategies.

article thumbnail

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. 1, (Spring 2009): 54-58. ensures that senior leaders set the strategic direction, 2. Trahant, Bill.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Exploring China’s research landscape and its future direction

Clarivate

It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S. Our latest ISI report, China’s research landscape , draws on Web of Science data to reveal the trajectory and dynamics of China’s research landscape. Our analysis suggests this trajectory is likely to continue.

article thumbnail

What is SPSS and How Does it Benefit Survey Data Analysis?

SurveyGizmo

and was later acquired by IBM in 2009. . SPSS is used by market researchers, health researchers, survey companies, government entities, education researchers, marketing organizations, data miners, and many more for processing and analyzing survey data, such as you collect with an online survey platform like Alchemer.

article thumbnail

Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

That includes B2C, B2B, and G2C (Government to Citizen). remains unchanged since 2009 while inflation reached 6.2% Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

article thumbnail

5 Top Customer Service Articles of the Week 6-13-2022

ShepHyken

In 2009 only 18% of the value of the top 100 brands was in subscriptions. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. In fact, the subscription-based business model has been around since the 1770s.

article thumbnail

Déjà vu: Don’t let AIOps be CMDB All Over Again!

Forrester's Customer Insights

In February of 2009, Glenn O’Donnell (VP, Research Director) and I co-authored the CMDB Imperative when ITIL and ITSM were all the rage. Underpinning that rage was the Configuration Management DB (CMDB) which promised to deliver world peace like a pageant winner during the interview portion of the competition.