Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate. Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

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Uncovering Revenue and Growth Opportunities, and Gaining a Competitive Edge in a Down Economy: A Q&A with Allegiance Best Practices Consulting Team

InMoment XI

Greg Heaps, VP of Professional Services at Allegiance, and Kyle LaMalfa, Best Practices Manager and Loyalty Expert at Allegiance, offer insights on how to uncover revenue and growth opportunities and gain a competitive advantage, even in the current economic climate Company growth and profits are directly tied to customer and employee engagement. And no matter what the state of the economy is, there are always opportunities for growth for businesses that stay focused.

Predictive Analytics and Engagement – p.4

InMoment XI

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers.

Predictive Analytics and Engagement – p.4

InMoment XI

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers.

Predictive Analytics and Engagement – p.4

InMoment XI

Last month we wrote about the role of management in employee engagement and just how important it is to cultivating happier employees. We emphasized the importance of finding good people to manage who will help influence positive employee engagement, which will ultimately lead to direct, positive impacts on customers.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.3

InMoment XI

Once you recognize how employees and customers are feeling about your business; once you start to observe trends, whether in a particular employee, branch, policy, manager, etc.; Allegiance has worked with thousands of companies helping them to deploy customer and employee feedback systems. As we have worked with these various successful entities, we have identified five common things that each of them do as it relates to engagement.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.3

InMoment XI

Once you recognize how employees and customers are feeling about your business; once you start to observe trends, whether in a particular employee, branch, policy, manager, etc.; Allegiance has worked with thousands of companies helping them to deploy customer and employee feedback systems. As we have worked with these various successful entities, we have identified five common things that each of them do as it relates to engagement.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.1

InMoment XI

Now, customers and employees have a convenient and confidential solution for submitting their feedback, and these companies are able to better manage, measure and quickly act upon the feedback they receive As we have worked with these companies that span size and industry, we have identified five common things among successful companies as it relates to engagement.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.1

InMoment XI

Now, customers and employees have a convenient and confidential solution for submitting their feedback, and these companies are able to better manage, measure and quickly act upon the feedback they receive As we have worked with these companies that span size and industry, we have identified five common things among successful companies as it relates to engagement.

Customer Engagement Best Practices: The Five Things That Successful Companies Do… p.1

InMoment XI

Now, customers and employees have a convenient and confidential solution for submitting their feedback, and these companies are able to better manage, measure and quickly act upon the feedback they receive As we have worked with these companies that span size and industry, we have identified five common things among successful companies as it relates to engagement.

Customer Experience Metaphors Offer a Wealth of Insights

ClearAction

Voice of Customer customer experience management voice of the customerCustomer Experience Metaphors Offer a Wealth of Insights Lynn Hunsaker. Like radical, man, but everyone tends to talk in metaphors. A picture tells a thousand words, they say.

CEM 79

When Customers Complain, Make Lemonade

ClearAction

After all, what better warnings could you have for ways to manage and nurture your weakest links? Payoff for Coordinating Customer Experience Management Company. Customer Experience Management Prevents Hassles. When Customers Complain, Make Lemonade Lynn Hunsaker.

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . We heard first from Beth Corso, Insights and Measurement Manager at American Family Insurance. The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.

The Transparent Customer Experience: how measurement can benefit both company & customer

ijgolding

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. Since 2008, business related ‘horror stories’ continue to shock consumers – from Tesco, to Mitsubishi.

Optimize Your Customer Experience Management Strategy

GetFeedback

In response, many organizations have begun rolling out a new function called customer experience management (CXM). What is customer experience management? Customer experience management (CXM) is the process of designing and optimizing customer interactions to meet or exceed customer expectations. This is a fairly high-level overview of customer experience management, but there are multiple facets of a solid CXM strategy. .

Why Online Feedback is Vital for Ecommerce Managers

mopinion

of all retail sales in 2008 to nearly 11.9% The post Why Online Feedback is Vital for Ecommerce Managers appeared first on Mopinion. Default Blog ecommerce ecommerce manager Online conversions online feedback research-insights retailThe ecommerce industry has experienced a tremendous amount of growth in the past decade. Having jumped from 3.5%

The Future Of Documents: Content Creation Is Ripe For Its Own Digital Disruption

Forrester's Customer Insights

It was sometime in 2008, and people interested in collaboration and “Enterprise 2.0” I remember the first time I saw a Google Doc. on Twitter were circulating a link to a list of like-minded tech professionals. I clicked on the link, and my jaw dropped. The document looked like it was alive.

Get to Know Radka, Merlin’s Service Delivery Manager for Rosetta Stone

transcosmos Information Systems

Here’s a testimonial from Radka, Merlin’s Service Delivery Manager for Rosetta Stone. I have joined Merlin in December of 2008 as a multilingual FCR agent in the PhaseForward (later Oracle) team. The next 2 years were really intense due to many changes in the team (it was during this time that our Client, PhaseForward was acquired by Oracle) and I had the opportunity to learn many things about management.

A Day in The Life of a Customer Service Manager at Online Estate Sale Company, EBTH

Stella Connect

Marc Broering, Customer Service Manager at EBTH, can boast of a 4-digit bidder number, meaning he is one of the first ten thousand registrants. EBTH was founded in 2008 by Jacquie Denny and Brian Graves, two veteran vintage sellers in the Cincinnati area. For Marc Broering and his customer service team, managing customer service inquiries for this growing company is an exciting challenge.

Sales 63

Managing times of crisis using active and passive listening

Qualtrics

workers by Thrive Global showed that 80% of employees feel “helpless and like things are out of their control” and even more wish “their employer would do more to help them adapt and manage.” Active and passive listening – the ‘yin and yang’ of meaningful employee experience management?

Banking Industry: Staying Ahead of Regulations

Northridge Group

In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements. Quality Monitoring bank compliance compliance management quality monitoring risk management

Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. The Service Manager, Brandi immediately greeted me at the kiosk in the center of the lobby and was able to direct me to the financial specialist who could handle my special banking needs. Service Untitled The blog about customer service and the customer service experience.

And the Customers Tweeted Happily Ever After

Storyminers

Your customers have taken over managing your brand, and they’re having a great time (and drawing a crowd) on YouTube. Between 2008 and 2009, Apple jumped 32 places on the Fortune 500 list as its capitalization increased from $157 billion to $184 billion. What makes a story stick around?

Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time

CSM Magazine

Founded in 2008 in Cologne, Germany, more than 2,000 businesses worldwide depend on Learnship to boost employee development, improve global collaboration, and increase business impact, including DHL, Rakuten, Mars, and Salesforce.

MiFID II: What Do You Need to Know?

Avaya

If you work in the financial services sector, you’ve likely seen news articles and heard IT, operations and other company managers and executives talking about the impending MiFID II regulation. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. million for their inaccuracies between 2006 and 2008. In addition, they need to demonstrate that policies, procedures and management oversight of the MiFID II recording and monitoring rules are in place.

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

PeopleMetrics

For the sake of brevity, Holacracy is based on self-management, self-organization, and efficiency. Zappos even paid employees to quit after training as early as 2008. Customer Experience Customer Experience Strategy Voice of the Employee Customer-Centric Culture Customer Experience Management Solutions Employee EngagementCustomer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce.

Improving patient access and healthcare literacy [PODCAST]

Clarivate

Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how. Starting in 2008, [Patient Connect] nearly predates the internet.

Amazing Business Radio: Nate Spears

ShepHyken

Prior to founding ClearSource, Nate managed customer service teams for both American Express and BMW Bank, which instilled in him a passion for the customer experience. In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears on Providing Exceptional Customer Service. in the Digital Age.

Who Tweeted It First: Customer Success Edition

Amity

Customer Success Manager. — Matthew Pennell (@matthewpennell) February 11, 2008. Customer Success Manager. Customer Success Manager - Jobvite - San Francisco, CA [link]. — ATS Jobs (@atsjobs) June 11, 2008. customer success manager. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Data Analysis and Management. Contract Management such as Review and Drafting. Outsourcing routine legal tasks provides good cost management and organizational efficiency. Since 2008, both corporate and private law firms have been quick to adopt outsourcing.

All LPOs Must Have ISO 27001:2013

Magellan Solutions

Data Analysis and Management. Contract Management such as Review and Drafting. Outsourcing routine legal tasks provides good cost management and organizational efficiency. Since 2008, both corporate and private law firms have been quick to adopt outsourcing.

Bitcoin or Bust

QuestionPro Audience

Bitcoin was introduced to the world in 2008, when a paper entitled “Bitcoin: A Peer-to-Peer Electronic Cash System” was passed around a cryptography mailing list by a person known only as Satoshi Nakamoto. NASDAQ plans to launch bitcoin futures in 2018, which is expected to prompt a flurry of interest from established fund managers. .

Amazing Business Radio: Daniel Ramsey

ShepHyken

Virtual assistants and workers can help you deliver your value proposition by handling essential tasks that don’t necessarily drive business—such as answering the phone, managing calendars, etc. Businesses must devise new systems, processes and technologies to better manage a remote workforce.

Part 2: Helping Companies Build Stronger Customer Relationships

TeamSupport

Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution.

Transforming Customer Service in a Student’s World – a Q&A with Dawson College

Comm100

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! The world of higher education is a unique and challenging space.

If It’s Called Customer Experience, Why is it All About the Company?

ClearAction

Too much company-centered thinking and not enough customer-centric business management. An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. This question became a habit for managers across the company, and changed their decision-making to be customer-focused. Brands will be pushing harder on the customer experience manager to show business results.