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ROI and the Secure Customer Index (SCI)

Horizon CX

The head of sales and marketing and the head of services aligned with all the reasons why Customer Satisfaction and Loyalty had to be the company’s number one operating pillar. In 2004, D. The issue at hand was the conflict that debated the company priority: Customer Satisfaction or quarterly numbers. Randall Brandt at Burke, Inc.

ROI 130
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The Power of Classroom Learning

Horizon CX

Too often communication with online is one-way and it’s hard to duplicate the power of collaboration and face-to-face interactions that are so essential in a classroom environment. There’s also the issue of self-discipline when it comes to online learning. There’s also the issue of self-discipline when it comes to online learning.

Course 113
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Culture’s Impact on Customer Experience - Transforming the Customer Experience

Kristina Evey

Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs, and principles of organizational members. Open communication promotes success. Companies with free and open communication are far more successful in establishing an engaging culture. The Business Dictionary).

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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. The ads sparked discussion and controversy, which boosted Dove’s sales. Dove: Repackaging Emotional Associations.

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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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Part 3: B2B Customer Support Transformation Imperatives

Team Support

TeamSupport aims to break down barriers and enable collaboration between support, sales, and product teams so all departments contribute to strengthening product relationships. “ It has become the customer hub for all customer communication,” acknowledges Derek Smith, Vice-president Client Services, Caliber Public Safety.

B2B 64
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Episode 2 ? The Impact of Your Corporate Core Values on the Customer Experience - Transforming the Customer Experience

Kristina Evey

Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs and principles of organizational members. Open communication promotes success. Companies with free and open communication are far more successful in establishing an engaging and successful culture. Is it fun and engaging? Is it quiet?