delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. Each business is unique and has customers with highly specific needs. I customized Delighted’s templated churn survey with AI Recommended Questions.

Survey 64

Survey Feedback Consumers Study 64

Comm100

FEBRUARY 12, 2023

A survey found that 75% of Gen Z look to noncompany resources like Reddit or YouTube to solve their issues either all or most of the time, rather than contacting customer support. A university chatbot can be integrated with existing resources to guide students towards the information they need.

Chatbots 173

Chatbots Self Service Resources Social Media 173

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. When model training is complete, we use the Open Neural Network Exchange (ONNX) runtime library to export the PyTorch model as an ONNX model.

Training 100

Training e-support Resources Groups 100

Clarivate

MARCH 14, 2024

The success of a CRIS depends on a precise, sometimes lengthy implementation process which can be a hurdle for institutions with limited resources. For Southern Cross University , Esploro became a singular research portal, removing duplicative efforts between the Office of Research and Library.

Analytics 52

Analytics System Comparison Report 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Resources 98

Resources Customer Success Handbook eBook 98

AWS Machine Learning

FEBRUARY 6, 2024

The React application uses the Amplify authentication library to detect whether the user is authenticated. The application uses the Amplify libraries for Amazon Simple Storage Service (Amazon S3) and uploads documents provided by users to Amazon S3. Amazon SQS enables a fault-tolerant decoupled architecture.

Government 102

Government Report System Guidelines 102

SurveyGizmo

DECEMBER 16, 2021

Let’s unpack a training event for your organization so that customers can respond to how satisfied they were. We will add images to our file library for use in a survey. Once we know the structure, lets add each image separately to our file library for later use. The image now exists in the library and is ready to be referenced.

Data 95

Data Survey Report Training 95

AWS Machine Learning

AUGUST 1, 2023

In this post, we explore different options for implementing summarization techniques on SageMaker, including using Amazon SageMaker JumpStart foundation models, fine-tuning pre-trained models from Hugging Face, and building custom summarization models. See Architecting for HIPAA Security and Compliance on Amazon Web Services for more details.

Healthcare 75

Healthcare Training Resources Data 75

AWS Machine Learning

AUGUST 9, 2022

We also need to build custom Docker containers. To follow this post, access to RStudio on SageMaker is required. If you’re new to using RStudio on SageMaker, review Get started with RStudio on Amazon SageMaker. Create baseline R containers.

Resources 72

Resources Training Examples Transportation 72

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Launching this stack creates the following resources: 3 Private subnets. 1 Public subnet. 1 NAT gateway.

Connections 105

Connections Analysis Resources Analytics 105

Clarivate

MAY 26, 2022

It’s important you utilize as many options available through your library as possible. Sharing references is essential for successful collaboration. You can share simultaneous access to one reference library, regardless of your colleague’s location or organization. Use EndNote for narrative reviews. of Wisconsin – Madison.

Tips 119

Tips Analysis Groups Examples 119

Clarivate

MAY 18, 2023

Marko Damjanovic, Head of Corporate Sustainability at Clarivate, reviews our 2022 ESG milestones and highlights our 2023 goals for advancing our strategic commitments to the United Nations SDGs – all by accelerating our actions and by helping our customers achieve their goals.

Report 98

Report Innovation Government Culture 98

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Sales 107

Sales Loyalty Communication Contact Center 107

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021.

Resources 78

Resources Customer Success Tips Analytics 78

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. Solution overview The following diagram illustrates the solution architecture.

Contact Center 93

Contact Center Chatbots Self Service Touchpoint 93

Experience Investigators by 360Connext

DECEMBER 8, 2020

The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Regardless of the ups and downs and unique challenges of 2020, a year-end review is a good exercise for customer experience leaders. What was the top priority for our customer experience goals? What did customers love?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Centercode

MARCH 18, 2021

Data is a library of information. And like a library, the books inside are only useful to you if they’re written in a language you understand. You also don’t have time to read every book in the library when you have a finite amount of time and a job to get done. Being Insight-Driven During Customer Testing.

Data 98

Data Leadership Feedback ROI 98

Customer Bliss

MARCH 17, 2016

Knowing the heart and pulse that drives business decisions tells you a lot about how to move forward in customer experience. When customers are the heart of your business decision making, leaders are united in efforts to deliver a reliable and differentiated customer experience. When Customers are the Power Core.

Chief Customer Officer 100

Chief Customer Officer e-support Customers Customer Experience 100

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners. j.shah-thiel. Mon, 07/18/2022 - 12:40.

Communication 52

Communication Customer Experience Social Media Software 52

SmartMessage Blog

FEBRUARY 25, 2024

This approach leverages the distinct strengths and customer bases of each brand while fostering a synergistic relationship that benefits both. By combining resources, expertise, and audiences, cross marketing creates a powerful platform for brands to expand their reach and visibility.

Examples 52

Examples Marketing Automotive Sports 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

ClientSuccess

JANUARY 19, 2022

For many CSM teams, it can feel as though there are not enough hours in the day to get everything done and still deliver high-quality results to customers. A playbook is a series of actions, next steps, and tactical items that CSMs can execute to help customers achieve a goal or objective in a scalable manner.

eBook 77

eBook Resources Tips Metrics 77

Education Services Group

MARCH 1, 2022

When I joined ESG last April, I thought I had a pretty good idea of what Customer Success was and how its concepts played a role in the world of business. But boy, was I in for a world of surprise when it comes to the breadth and depth of Customer Success as a discipline and an industry.

Customer Success 52

Customer Success Resources Industry Customers 52

Kayako

MARCH 21, 2018

Since onboarding involved understanding the inner workings of Kayako and how to best deliver customer support for a SaaS product, I needed my team to teach me the ropes. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace.

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Instagram Proves Product Experience Is Customer Experience.

Resources 52

Resources Roadmap eBook Analytics 52

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. By meeting debtors where they are, agencies can enhance engagement and improve the likelihood of successful debt resolution.

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

AWS Machine Learning

DECEMBER 6, 2022

Successful adversarial examples reveal the weakness of the target victim ML model, because the model couldn’t accurately predict the label of these adversarial examples. By retraining the model with a combination of original training data and successful adversarial examples, the retrained model will be more robust against future attacks.

Training 75

Training Examples Analysis How To 75

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Tips 98

Tips Gamification Feedback Customer Success 98

AWS Machine Learning

MAY 25, 2023

The Spectrum AI platform combines customer attitudes with customers’ operational data and uses machine learning (ML) to generate continuous insight on CX. With SageMaker, the OCX-Infogain team developed their solution using shared code libraries across individually maintained Jupyter notebooks in Amazon SageMaker Studio.

Analytics 66

Analytics Training Travel Software 66

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Resources 52

Resources How To Video Course 52

Education Services Group

MAY 26, 2021

Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Customer Success 52

Customer Success Conference B2B Customers 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

Resources 52

Resources Customer Success Handbook eBook 52

Kustomer

NOVEMBER 3, 2021

As our world gets faster, the expectations of the customer climb higher. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand.

Knowledge Base 98

Knowledge Base Self Service Policies Consumers 98

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

Company 97

Company Customer Experience Survey Customer Retention 97

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Ask for customer reviews 8. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Improve your online presence by using common search terms potential customers might use to find your products or services.

Social Media 98

Social Media How To Advertising Sports 98

SurveyGizmo

SEPTEMBER 15, 2020

European Support Center, Expanded Phone Support, and Free Learning Deliver Better Customer Experience for Large Enterprises. The model features a European Support Center, expanded telephone support, and an integrated learning platform that helps customers leverage the many features of the SurveyGizmo Voice-of-the Customer platform.

Self Service 93

Self Service Course Customer Centricity Meeting 93