transcosmos Information Systems

JANUARY 21, 2019

Here are six essential soft skills you need to prosper in the customer service industry, as well as course recommendations to kick start your learning. Recommended course: Learn Social Psychology from Udemy. This course will help you develop a better understanding of the ins and outs of how people think, feel, and behave.

Customer Service 48

Customer Service Course Exercises Social Media 48

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. And then connect with us for a demo to see it all in action, as it relates to your brand specifically. Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Calabrio

AUGUST 10, 2020

But when she arrived at NDR in early 2019, no official WFM practices or programs existed. This type of debt settlement can take months or years to resolve, so agents often speak with clients over the course of the program. As Head of Workforce Planning for one of the U.S.’s And that was a big problem.

Contact Center 243

Contact Center Self Service Meeting Training 243

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . 2019 is almost a wrap.

e-support 64

e-support eBook Chief Customer Officer B2B 64

ShepHyken

NOVEMBER 18, 2019

MediaPost) Consumers and brands are on a collision course over what makes a good customer experience. People are drawn to brands that can connect with them on an emotional level. The post 5 Top Customer Service Articles for the Week of November 18, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 73

Customer Service Ecommerce Retail Tips 73

CloudCherry

FEBRUARY 6, 2020

Murphy Fraser is the Client Success Manager at Skillshare for Teams, an ICMI Top 50 Thought Leader & Featured Contributor, a recent top 12 Finalist in CloudCherry’s 2019-2020 CX Championship, and my honored guest on this week’s ‘The Sweets of CX’. And, of course I had to ask: which company has wowed our Expert with their exceptional CX?

Contact Center 195

Contact Center Customer Centricity Tips Course 195

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 Or to even connect back to the Disney+ Star Wars craze. And for good reason. Here’s why – and how you can start capturing insight of your own!

Analytics 52

Analytics Consumers Connections Advertising 52

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. And then connect with us for a demo to see it all in action, as it relates to your brand specifically. Are they correct?

Marketing 40

Marketing eBook Comparison Analysis 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Right now, Khoros customers can leverage the platform to deliver a fully connected customer journey.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

C3Centricity

JULY 3, 2019

Or do you consider it to be an integral part of your connection with your customers at an important moment of truth, that of purchase and usage? A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course! Creative messaging needn’t be limited to packaging of course.

Multi-Channel 198

Multi-Channel Consumers Social Media Connections 198

NetBase

APRIL 18, 2019

You can also find new audiences and connect by taking note of which brands are popping up as influential in your social analytics : There’s a big focus on children and Earth Day, as evidenced by brands like Peppa Pig , GoldieBlox , and The Powerpuff Girls in the Influencers widget above. These are your future customers, after all.

Analytics 61

Analytics Brands Analysis Course 61

Customer Bliss

JULY 23, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! And then there’s advanced image analytics, which makes a difference here, of course. The engagement that savvy brands are experiencing on this platform is nothing short of stunning.

eBook 56

eBook Strategy Analytics Brands 56

Oracle

SEPTEMBER 20, 2019

Now it’s possible for the cabin’s owner to remotely unlock the door using a connected smart lock. Finally, Footpath Route Planner lets you use your finger to draw out your run in advance and then keeps you on course by pulling from its database of trails and paths. Tailgating tech.

Technology 58

Technology Trends System Course 58

NetBase

JANUARY 1, 2019

It’s 2019 and time for another fast-paced year where brands are made and broken at the speed of social. Of course, live dashboard data can inspire new campaigns and content as well as keep those in progress on track. The post 2019 Social Media Monitoring Pro Tips: Making the Most of a Real-time Dashboard appeared first on NetBase.

Social Media 62

Social Media Tips Banking Sports 62

Maru Group

FEBRUARY 14, 2023

A 2019 LinkedIn workforce learning program reveals 94% of employees say they would stay at a company longer if it invested in their learning and development. When asked about the course material, 14% of learners felt their learning was not appropriate for their skillset.

ROI 78

ROI How To Training Survey 78

Customer Bliss

FEBRUARY 19, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Brands 208

Brands Chief Customer Officer Hospitality Course 208

NetBase

APRIL 17, 2019

Flights get travelers wherever they need to be with a quickness – or, at least much faster than a train, particularly when traveling a great distance (this is excluding commuter rail rides, of course). Overall, they want an all-inclusive, relaxing experience, with the more discerning among them seeking: Reliable onboard connectivity.

Travel 52

Travel Airlines B2C Groups 52

TechSee

JUNE 10, 2021

Of course, in-person contact puts employees and customers at risk. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. It’s no secret that truck rolls are a necessary evil for the service industry. Yes, they cost a lot. Deal with Data Analytics.

Self Service 207

Self Service Innovation Analytics Transportation 207

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

JANUARY 28, 2020

Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019. Look for ways to connect those dots first. Of course, it’s not just one metric. So what’s a fearless CX champion like you to do? It’s time to build some bridges. Just starting out?

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

Qualtrics

JANUARY 16, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Below are 10 market research conferences that you should check out for 2019. Date: March 5-8, 2019. Date: May 16-19, 2019. Date: April 23-25, 2019.

Conference 28

Conference Marketing Case Study Analytics 28

Qualtrics

DECEMBER 20, 2018

For 2019, we’re looking at the 3 things that will become must-haves for every HR team. Which in turn would introduce human bias and blind-spots – an HR team might identify connections that aren’t really there, or entirely miss company-wide trends. Webinar] Take your Employee Experience to the Next Level in 2019.

Employee Engagement 37

Employee Engagement Trends Engagement Employee Experience 37

ClientSuccess

JULY 23, 2019

If they still have to get on the phone to get their matter addressed, they expect to get the connected to the right agent with the right information right away. Of course, chat solutions must work well and deliver the response customers need and expect.

Self Service 40

Self Service Trends Customer Service Social Media 40

NetBase

SEPTEMBER 18, 2019

London’s Fashion Week was, of course, an online sensation. It captured and created an emotional – and serious – connection with its audience. Find that “ pickle juice connection ” to help you win in your category. The post 15 Fashion Influencers to Watch from London Fashion Week 2019 appeared first on NetBase.

Fashion 53

Fashion Trends Brands Culture 53

Hallmark Business Connections

MARCH 16, 2021

30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. This advice applies across all generations, of course, but Boomers have been around the block, which means they can spot inauthentic communication from a mile away. appeared first on Hallmark Business Connections.

Marketing 98

Marketing Social Media Retail Insurance 98

NetBase

JANUARY 29, 2020

So, let’s explore a few of Google’s 2019 Year in Search: United States to see how brands were able to leverage social insight, and also some ways that social listening inspires amazingly creative campaigns. Until it isn’t, of course – which is when humor is involved. Interestingly, we did not. Disney Plus & Baby Yoda.

Fashion 67

Fashion Trends Course Brands 67

Customers That Stick

DECEMBER 17, 2019

Over the years, I’ve had the honor of being recognized by a number of organizations as a customer experience thought leader, and in 2019, I was simply floored by the level of support. To my clients, bureau partners, social connections, CX friends, and other supporters — thank you!

Customer Experience 17

Customer Experience Video Course Customers 17

CSM Magazine

SEPTEMBER 21, 2023

During the course of a job engineers can share photographs with back-office staff if additional support is required before digitally capturing customer signatures once the job is completed. Its accessible 24/7 from any internet connected device, its easily consumable on-site and its shareable with customers. Now everything is digital.

Management 59

Management Customer Relationship Management CRM Fashion 59

NetBase

JULY 3, 2020

In 2019, 47+ million Americans traveled over 50 miles to celebrate with family and friends. In 2019, over $1 billion was spent on fireworks. And a whopping $1B+ was spent on fireworks in 2019! Budweiser creates a winning campaign with its can design honoring troops , but others may be struggling to find a way to connect.

Brands 95

Brands Marketing Travel Advertising 95

Bizagi

FEBRUARY 5, 2020

It loops back to revenue in the end, of course. CIO Connect defines the wider business benefits of Digital Process Automation in these terms: “It is not just processes related to low level employees that can be automated. You can read The Forrester Wave: Software for Digital Process Automation for Deep Deployments, Q2 2019 here.

Competitive Advantage 92

Competitive Advantage Travel Software Report 92

CX Accelerator

MAY 28, 2019

The best companies connect their employees to each other and to their community in a unique way. Of course, not all your training sessions should look like this, but why not do a “special” training event once a quarter on a topic that is sure to get folks excited? Originally posted for ICMI on January 31, 2019

Culture 140

Culture Contact Center Customer Journeys Groups 140

datastax

FEBRUARY 12, 2019

So when they released their report on 2019 IT trends , I made sure to get my copy and thoroughly go through it. No doubt some of you are thinking, “Well, duh… Of course data relationships and context matters—isn’t this what relational databases have been doing for 40 years now?”. I like the analysts at the 451 Research Group.

Fashion 78

Fashion Trends Conference Groups 78

Comm100

AUGUST 16, 2019

During the course of a normal day, I rinse and repeat this sequence usually at least once, sometimes five or six times. I’m not alone – YouMail’s Robocall Index found that in July 2019, Americans received a huge 4.7 I hang up, frustrated, and block the number. I’ve heard this same message all month long. The death of the phone.

Communication 101

Communication Social Media Knowledge Base Contact Center 101

Experience Investigators by 360Connext

FEBRUARY 9, 2021

According to Forrester Analytics Customer Experience Index Online Survey , US Consumers 2019, delivering a good experience by solving customer problems quickly means improved retention. Of course, CX is not just about learning and identifying insights. It means creating revenue through these three areas: 1. You need to act on them!

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

Qualtrics

FEBRUARY 13, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Below are 10 brand and marketing conferences that you should check out for 2019. Date: March 5-8, 2019. Date: April 8-10, 2019. ContentTech Summit.

Conference 20

Conference Brands Marketing Case Study 20