TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

JANUARY 28, 2020

Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. What would it cost to lose 10% of your customers?

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

Comm100

AUGUST 16, 2019

During the course of a normal day, I rinse and repeat this sequence usually at least once, sometimes five or six times. I’m not alone – YouMail’s Robocall Index found that in July 2019, Americans received a huge 4.7 Emails or phone calls can feel distant and professional, texting is much less formal. The death of the phone.

Communication 102

Communication Social Media Knowledge Base Contact Center 102

ijgolding

JANUARY 14, 2019

My first blog post of 2019 is not going to be a long, drawn out diatribe about the challenges of long-term relationships! In 2018, the Customer Experience Professionals Association (CXPA) celebrated its 7th birthday. Expect twists on classics, touches of elegance and, of course, more than a little indulgence.

Customer Experience 246

Customer Experience Airlines Customer Journeys Customer Centricity 246

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. David Avrin. Denise Lee Yohn.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Beyond Philosophy

OCTOBER 25, 2019

Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. They also reported revenues of over one billion in the second quarter of 2019, although there is no report on the profits. Interpersonal connections and community are essential to all of us.

Hotels 104

Hotels Travel Hospitality Consulting 104

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In 2014, Ian officially became a Certified Customer Experience Professional. Annette Franz. David Avrin. Denise Lee Yohn.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130