Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

The Best Free (and Cheap) Customer Experience Training Courses Online

Experience Investigators by 360Connext

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. What Makes a Good Online Course? Rule #1: A good course meets you where you are. let's get to the courses!

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Guest Blog: Connect With Your Customers & Watch Your Business Grow


Phone calls are ripe with opportunities and the faster a caller connects with a friendly voice on the other end, the better. Consumers want to connect with your business. Consumers Demand Immediate Connection. Many companies are well aware of this, of course.

How to Connect Your Employees to Your Customers and Company Mission

Customer Bliss

After taking a course led by James Heskett and Earl Sasser who wrote The Ownership Quotient , Lisa was excited to come back to Netspend with a business case that supported creating customer experience at Netspend. Connect Employees to the Customer.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected, knowledge-guided customer journeys in an omnichannel world.

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course


One of the leading voices in supporting Australia’s not-for-profit sector, Pareto CEO – Dearne Cameron, identified, early on, that many charities were looking for greater depth in the way that they connect with their donors and journey mapping brings the experience to life. And there is a simple connection … Pareto is using Touchpoint Dashboard to map each step of their customer’s journeys, one step at a time”. .

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight. Getting a passenger from A to B. Giving them somewhere to sleep.

Human Connections are More Important than Ever


Delivering meaningful connections with digital qualitative alternatives. I’m hoping to take advantage of some of this time to take some online courses”. “We’re Human, emotional connection is more important than ever before.

Harnessing Powerful Personalities to Connect with Consumers


Let’s explore how you can harness these powerful personalities to connect with your consumers on your behalf. Ellen on Authentically Connecting. The same connection her fans feel with her today is what she felt with Carol Burnett – and what she sought to emulate.

Why Technology Won’t Help You Understand Your Customers


And of course the latest covid-19 epidemic will hasten many others to unfortunately follow suit in the coming months. Of course big data has been big news for years, thanks to its 5Vs (volume, velocity, variety, variability, value). Were you surprised to read the title of this post?

CGI Influencers Connecting Authentically with Consumers


And these days, brands are connecting with consumers thanks to unlikely influencer collaborations. These computer generated image (CGI) influencers are connecting authentically with audiences in ways that other influencers have to envy. Influencer marketing is all about authenticity.

Reaching Media-Connected Consumers with Social Analytics


Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. Media-connected consumers are online overall an average of 6.5 Or to even connect back to the Disney+ Star Wars craze.

5 Ways to Stay Connected to Your Customers During a Time of Social Distancing

Smarter CX

” Here are 5 ways to remain connected to your customers and retain their loyalty. ” Coursera is offering 100 online courses for free through the end of May. In a recent survey by Edelman , customers in a dozen countries stated how they view and what they expect from their favorite brands during this time of social distancing, sheltering-in-place, and business shutdowns.

Emotional Connections are the Icing on the CX Cake


It sounds so simple, but, in reality, it really takes effort, especially in the beginning as you begin to plot a course and set things in motion. The emotional connection is part of a love triangle that also includes results and effort.

Is Packaging Part of Product or Promotion? Should it be Both?


Or do you consider it to be an integral part of your connection with your customers at an important moment of truth, that of purchase and usage? A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course!

Don’t Forget to Connect Customer Service Week with Strategy

CSM Magazine

As you celebrate Customer Service Week at your organization, ask yourself these three questions to help ensure your initiatives are connected with a larger strategy. Of course, Customer Service Week calls for celebration.

Today’s Toughest Marketing Challenge is Not Customer Satisfaction!


This mentions another of the reasons it is important to go beyond what customer's expect today - the emotional connection. If you’re doing both of those things–and obviously those things are incredibly connected because one leads to the other—then you have a good year.".

You’ve Got Data? Well Don’t Start There!


Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! Of course big data has been big news for years, thanks to its 5Vs (volume, velocity, variety, variability, value). Did the title about data make you curious? Great!

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Making Melbourne a Better City by Connecting People with “The Government You Can Touch”

Up Your Service

Melbourne is using technology to connect with all these people and wants to get them involved to make government services even better. Even the trees in Melbourne are connected, each with a unique identifier to receive “tree-mail” that is read and replied to by city employees. Of course, Melbourne is not the only city using technology to connect people with services to make urban living better. Ron Kaufman with Colin Fairweather and Daniela Mazzone at Dreamforce.

Five Rules of Customer Observation for Greater Success


In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions.

The Future of Brand Building is Customer Centricity


All our courses are personalised to meet your specific requirements; no off-the-shelf trainings are ever given. Make use of call centers, in-store promotions and merchandisers to talk to your customers, as well as to the employees who connect with them. Marketing is an old profession.

Forgotten Facts & Fantasies of Customer Delight


Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art. ” And then, of course, I got the traditional apology for being kept waiting.

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How Today’s CX Leaders Can Connect Customer and Employee Experience for Radical CX Innovation


The connection between customer experience and employee experience has long been discussed, but what does that actually look like in the data? Our client Massage Envy was able to paint a picture of this connection and discover actionable intelligence when they implemented an EX program to complement their existing CX program. There were strong indicators in their customer data regarding the connection between customer turnover and employee turnover and customer satisfaction. .

8 Customer Experience Quotes You Need To Know

Customer Bliss

In the course of working with different companies throughout my career, I’ve found that leaders focused on serving customers’ lives as a way to grow their business often begin with an uncommon attitude.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger.

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6 Soft Skills to Level Up Your Customer Service in 2019

transcosmos Information Systems

Here are six essential soft skills you need to prosper in the customer service industry, as well as course recommendations to kick start your learning. Recommended course: Learn Social Psychology from Udemy. Check out a preview of the course below.

It’s all about uniting silos for effective CX

Customer Bliss

Of course, oftentimes the incentives between silos are set up in a way that can’t encourage true collaboration. There will be potholes along that road, of course.

What will CX look like in 2017?

Customer Bliss

There are other reasons, of course, but those are three of the big ones. Over the holidays, I read two interesting articles about customer experience. The first one, from Forbes , is called “Five Bold Expert Predictions For 2017.” ” (I am not among these experts, no.)

Measuring employee engagement with Hello Customer

Hello Customer

A standard Hello Customer process uses an API connection or an FTP upload to connect your customer data with our system. And then, of course, there's ISAAC that helps you makes sense of people's feedback. The Platform Hello Customer Employee Engagement Human Connection

Empathy is the most important driver for business. Here’s why.

Hello Customer

That’s the only thing we can do right now: understand the human emotion and use your own humans (your employees) to connect with other humans (your customers). Of course, for some products or services customers can wait, and they don’t need it delivered by the next day.

Hello Customer for Healthcare: Quick Feedback in Difficult Circumstances

Hello Customer

Of course, always followed by open feedback. The Platform Hello Customer Human ConnectionThere's a cheesy saying that goes 'the ability to adapt is life's greatest tool'. In some ways, many of us had to adapt to difficult circumstances in the last couple of weeks.

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. It might seem semantic, but it’s a huge connection back to the end user of B2B customer experience.

The “Make Mom Proud” Standard for How to Treat Your Customers

Customer Bliss

Picture the frustration of the wait and then her joy as someone connects. Of course, it’s not that simple. Customers as Assets Applying Mom’s Lessons To Business connect customer experience to business growth customer customer experience drive business growth make mom proud

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The inner loop of the Net Promoter System: Connecting employees and customers every day


Yet if you’ve read The Ultimate Question 2.0 , you know that the Net Promoter System was inspired by the way Enterprise Rent-A-Car used a simplified form of feedback to connect its car rental agents and managers to the customers they serve. Of course we should share feedback from individual customers directly and immediately with employees. They feel connected.

A Successful B2C Engagement Tactic Applied to B2B

Heart of the Customer

I recently purchased a new phone, so of course, I need a new case. Customer Centric Culture Change Customer Experience CX vision Employee and Customer Engagement Voice of the Customer B2B B2C Carved connection customer experience tip customer relationship CX CX tip engagement idea phone case

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What Customers Want Today. (And How to Give It To Them!)


And this is when I realised that perhaps businesses are more interested in the process than the real benefit of customer connection. As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want.

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