Where Are You on the Feedback Progression Scale?

MaritzCX

From our work helping companies make the most of customer and employee feedback, we have developed something we call the feedback progression scale. This scale gives us a way to understand where a business is in terms of using feedback and surveys to grow customer loyalty and engagement.

Where Are You on the Feedback Progression Scale?

MaritzCX

From our work helping companies make the most of customer and employee feedback, we have developed something we call the feedback progression scale. This scale gives us a way to understand where a business is in terms of using feedback and surveys to grow customer loyalty and engagement.

Charting Your Customer Loyalty Course

MaritzCX

Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 260

Charting Your Customer Loyalty Course

MaritzCX

Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 260

Measuring Customer Satisfaction and Loyalty

MaritzCX

There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment.

Measuring Customer Satisfaction and Loyalty

MaritzCX

There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment.

Allegiance Acquires Inquisite

MaritzCX

On Tuesday, July 14, 2009, Allegiance, Inc. This acquisition accelerates Allegiance’s leadership position in the Enterprise Feedback Management (EFM) space, and its focus on building next generation voice-of-the-customer (VOC) and voice-of-the-employee (VOE) feedback systems to increase loyalty and. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Allegiance Acquires Inquisite

MaritzCX

On Tuesday, July 14, 2009, Allegiance, Inc. This acquisition accelerates Allegiance’s leadership position in the Enterprise Feedback Management (EFM) space, and its focus on building next generation voice-of-the-customer (VOC) and voice-of-the-employee (VOE) feedback systems to increase loyalty and. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Customer Satisfaction, Loyalty and Engagement

MaritzCX

What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start

Retaining Customers & Growing Customer Advocacy

MaritzCX

A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer satisfaction grow and harvest customer advocates. In this blog post, the author shares some of the key findings from the report, and also discusses the role that customer feedback plays in these initiatives

Retaining Customers & Growing Customer Advocacy

MaritzCX

A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer satisfaction grow and harvest customer advocates. In this blog post, the author shares some of the key findings from the report, and also discusses the role that customer feedback plays in these initiatives

Retaining Customers & Growing Customer Advocacy

MaritzCX

A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer satisfaction grow and harvest customer advocates. In this blog post, the author shares some of the key findings from the report, and also discusses the role that customer feedback plays in these initiatives

Video: Voice of the Customer & Customer Retention

MaritzCX

In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts

Video: Voice of the Customer & Customer Retention

MaritzCX

In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts

Voice of the Customer & Customer Retention

MaritzCX

In two new videos, industry experts highlight the importance of not only listening to customers via a formal voice of the customer (VOC) program , but also increasing customer retention efforts

Rebuilding Customer Trust

MaritzCX

In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Trust is at the core of every relationship.

Tips 200

Rebuilding Customer Trust

MaritzCX

In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Trust is at the core of every relationship.

Tips 200

Rebuilding Customer Trust

MaritzCX

In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Trust is at the core of every relationship.

Tips 200

Customer Loyalty & the Banking World

MaritzCX

But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels. Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately.

Customer Loyalty & the Banking World

MaritzCX

But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately.

Customer Loyalty & the Banking World

MaritzCX

But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately.

Customer Satisfaction, Loyalty and Engagement

MaritzCX

What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start? General

Customer Satisfaction, Loyalty and Engagement

MaritzCX

What You Need to Know to Take Your Customer Relationships to the Next Level. Maintaining a steady customer base is crucial to growing a business. And a key factor in achieving that goal is improving customer satisfaction, loyalty and engagement. But the question is: Where do you start

Customer-Centricity: How to Make Your Customers and the CFO Happy

MaritzCX

When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm

Customer-Centricity: How to Make Your Customers and the CFO Happy

MaritzCX

When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm

Customer-Centricity: How to Make Your Customers and the CFO Happy

MaritzCX

When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how to weather the economic storm

Customer Feedback Part 2: It Pays to Listen

MaritzCX

In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement

Customer Feedback Part 2: It Pays to Listen

MaritzCX

In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement

Customer Feedback Part 2: It Pays to Listen

MaritzCX

In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement

Customer Retention & The Leaky Bucket

MaritzCX

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more

Customer Retention & The Leaky Bucket

MaritzCX

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more

Customer Retention & The Leaky Bucket

MaritzCX

Arjun Sen, president and founder, ZenMango offered some great advice to companies during the online Engage eSummit. Read this blog to learn more

Customer Feedback: The Key to Creating More Value

MaritzCX

In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers

Customer Feedback: The Key to Creating More Value

MaritzCX

In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers

Customer Feedback: The Key to Creating More Value

MaritzCX

In the work that we do here at Allegiance, we occasionally come across a company that is afraid to ask for or collect feedback from their customers or employees. Learn why collecting customer feedback is crucial to creating more value for your customers

Where Are You on the Feedback Progression Scale?

MaritzCX

From our work helping companies make the most of customer and employee feedback, we have developed something we call the feedback progression scale. This scale gives us a way to understand where a business is in terms of using feedback and surveys to grow customer loyalty and engagement. So where are you on the feedback. View Article

Tips for Improving Your Customer Relationships

MaritzCX

Surviving - and thriving - in today's business environment requires putting solid customer strategies in place. General