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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

Brian Andrews is a pioneer in the implementation of NPS – the Net Promoter System™. He arrived at that role in October 2007.) While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. He also wanted NPS to be viewed as a system as opposed to a score.

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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. At first, this rating system was seen as an opportunity to reach more potential customers while promoting businesses in new ways.

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Health care mergers and acquisitions: Why patients and employees should come first

Alida

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. When Texas-based CHRISTUS Health, for instance, announced its acquisition of Good Shepherd Health System , the organization’s president and CEO underlined the potential “to improve the health of the communities it serves.”.

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How to Achieve Personalized Customer Service with AI Tools

TechSee

I see you are a Loyalty member since 2007, and have stayed at our property in London every year around this time. For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. Thanks for calling our Hotel.

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Meet the 2020 Markie Awards Finalists and Winners

Oracle

According to Tarkoff, “The Markie Awards were created in 2007 to celebrate achievements in digital marketing.” The Thinker Award for Best Innovation in Marketing . Cisco Systems, Inc. The Thinker Award for Best Innovation in Sales. The Thinker Award for Best Innovation in Service and Field Service.

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If you build it, people will come—when you build what matters

West Monroe

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A one-for-all and all-for-one orientation.

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The power of any-premise CCM: the long-game success play

Quadient

You’ve been proposing system improvement projects for years. Consider that average CCM systems last 10-15 years and add that figure to 2022. If your current system is 12 years old and you are implementing a replacement in 2022, then let’s dub the “future” 2034. That’s why Avi and I talk so far into the future. . Experience.