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Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

In retail, the customer is king. It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience.

Retail 119
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Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . The collaboration builds on Xpedition’s broad portfolio of solutions that are designed for users across fashion who are working in one of the most dynamic and challenging retail environments seen in modern times. About Voyado.

Fashion 72
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

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Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence.

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Localz Close £2M Funding Round to Support Business Post-COVID

CSM Magazine

Localz has recently launched its ‘Count Me In ‘ solution which provides real-time counting of customers for retailers to safely monitor in-store traffic. “There has been an unprecedented amount of pressure on organisations, in particular those who work in the retail and services industry. . Triple Point .

Retail 52
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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. I recently did a customer journey mapping project with a Dutch retailer. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers.

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How Apple Uses Psychology to Develop Outstanding Experiences

Beyond Philosophy

Their retail experience encourages feelings of ownership. With loads of channel power, Apple dictates the price to its retailers. If retailers lower it, then Apple won’t sell to that retailer again. In the early days, being with Apple was like being the underdog, like “it’s us against the world!”

Retail 159