Truthlab

DECEMBER 11, 2018

Survey bias is the tendency for some extraneous factor to affect survey results in a general, systematic way so the that results are “pushed” or “pulled” in a specific direction that is different from the target population as a whole (Alreck & Settle, 2004; Fowler, 2013). How questions are asked can lead respondents to answer […].

Survey 54

Survey Examples How To Customer Experience 54

Forrester's Customer Insights

NOVEMBER 12, 2019

Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast.

B2B 52

B2B Marketing Sales 52

Michelli Experience

MARCH 2, 2016

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!

Loyalty Programs 100

Loyalty Programs Loyalty Customers Rewards Programs 100

Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast.

Customer Service 79

Customer Service Customers Customer Experience Brands 79

Customer Bliss

OCTOBER 3, 2017

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence.

Chief Customer Officer 125

Chief Customer Officer ROI Customers Customer Experience 125

Genroe

FEBRUARY 20, 2017

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

Net Promoter Score 66

Net Promoter Score Feedback Customers 66

Clarivate

NOVEMBER 1, 2021

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105

Handbook Conference Study Travel 105

ServiceDock

JUNE 9, 2017

It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. Facebook is an amazing company.

Company 48

Company Customer Service Customers 48

Brandwatch CX

JANUARY 5, 2019

Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. For marketers, these statistics can help in developing strategies to ensure you are targeting the audience you want to reach in the most effective way.

Advertising 97

Advertising Brands Data Video 97

Forrester's Customer Insights

FEBRUARY 18, 2020

In late 2004 my team had completed […]. At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch.

Transportation 40

Transportation Innovation Report Technology 40

Helen Dewdney

JUNE 12, 2019

Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. This risk was caused by fluff coming into contact with a heating element.

Government 68

Government Consumers Report Company 68

Magellan Solutions

AUGUST 31, 2022

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004. CASE STUDY. Morgan Chase & Co. Following the takeover of Bank One Corp.

Examples 57

Examples Case Study How To Banking 57

ShepHyken

JUNE 23, 2020

In 2004, Martha founded Interaction Metrics to help clients get more value out of the customer experience they provide. If you’re not listening to your customers, it’s hard to guide the ship.”. Customers love to be heard.”. About: Martha Brooke is a Certified Customer Experience Professional (CCXP) and holds a black belt in Six Sigma.

Survey 79

Survey Feedback Customer Experience Customer Experience Professionals 79

Customer Bliss

MAY 24, 2016

In 2004 she joined CML as Director of Marketing and Strategic Planning. That was in 2004 — and to a large extent she’s still working on elements of those plans. For 13 years she was National Marketing Director for Garrison Keillor and “A Prairie Home Companion.”. Take Away Messages For The Audience.

Customer Experience 135

Customer Experience Leadership Customers Engagement 135

Team Support

NOVEMBER 11, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

Customers 84

Customers Guidelines Policies Sales 84

Beyond Philosophy

APRIL 28, 2019

That was in 2004. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by investing in my idea. I didn’t know. After millions of answers from thousands of respondents in hundreds of countries, we discovered the answer.

Customers 126

Customers Customer Experience Loyalty Consulting 126

Horizon CX

JULY 15, 2019

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

Customer Experience 113

Customer Experience Training Course Customer Experience Professionals 113

CSM Magazine

MARCH 24, 2022

Brad Hawkins has been with ServicePower since 2004, where he currently serves as Senior Vice President of Products and Solutions and oversees operations, development and product management. About the Author.

Customer Experience 119

Customer Experience Retail Customers Customer Journeys 119

ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. We work with organisations large and small to help them be more customer-centric.

Customer Centricity 152

Customer Centricity Culture Customers Customer Experience 152

AWS Machine Learning

MARCH 30, 2023

Marshals (1998) 2459 Texas Chainsaw Massacre, The (1974) 2363 Godzilla (Gojira) (1954) 61248 Death Race (2008) 8961 Incredibles, The (2004) 2407 Cocoon (1985) The preceding GetRecommendations call includes the IDs of recommended items.

Trends 92

Trends Interaction Data Training 92

ChurnZero

AUGUST 17, 2021

This search data dates back to 2004, which is before many of us had probably even heard of the term ourselves, nevertheless working in the field. To help answer this question we will turn to Google Trends data to visualize how often “Customer Success” has been searched across the internet.

Customer Success 98

Customer Success Trends Customers eBook 98

Horizon CX

MARCH 1, 2021

In 2004, D. Our stated business case that quarterly objectives were less likely to be achieved without taking care of customers drew nods but little change in perspective. The analogy of pushing wet spaghetti up a hill was often raised. Randall Brandt at Burke, Inc.

ROI 130

ROI Customers Customer Satisfaction Customer Experience 130

Michelli Experience

JULY 27, 2016

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience).

Customer Experience 100

Customer Experience Customer Engagement Leadership Engagement 100

Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations. 1to1Media.com/weblog.

Customers 70

Customers Employee Engagement Customer Experience Loyalty 70

ShepHyken

FEBRUARY 19, 2019

About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. It starts with having really authentic conversations. Open-ended questions are where the gold lies.” – Martha Brooke. She is a Certified Customer Experience Professional (CCXP) and holds a Blackbelt in Six Sigma.

Customer Experience 89

Customer Experience Feedback Customer Experience Professionals Customers 89

Team Support

SEPTEMBER 14, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 55

B2B Customers Customer Retention Customer Success 55

Genroe

SEPTEMBER 8, 2018

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […].

Net Promoter Score 40

Net Promoter Score Company NPS 40

Provide Support

MARCH 20, 2018

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely.

Customer Experience 53

Customer Experience Customers Customer Service Insurance 53

Team Support

SEPTEMBER 8, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 52

B2B Customers Effort Score Customer Satisfaction 52

Team Support

JANUARY 20, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

Customers 55

Customers B2B Exceptional Customer Service omnichannel 55

Strativity

SEPTEMBER 22, 2015

As published in Focus: Customer by Lior Arussy, 2004. While the methods of delivering exceptional Customer Experiences are ever-evolving, the core ideals, messages, and concepts behind them will be relevant for years to come. At The Heart of Commoditization, or What Happened to the Chocolate on the Pillow?

Customer Experience 40

Customer Experience Customers Customer Centricity Customer relationships 40

Team Support

SEPTEMBER 16, 2020

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. About ServiceXRG Service Excellence Research Group (ServiceXRG) helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.

B2B 58

B2B Customers Customer Retention Effort Score 58

CX Journey

DECEMBER 11, 2018

I believe the latest edition was updated in 2004. The story takes you through several examples of how one CEO, who loves to lead and to manage, uncovered these three root causes and how he put them into practice at a couple different companies in different industries. Where everyone tells the truth and where trust and mentoring abound.

Leadership 151

Leadership Customer Experience Employee Engagement Guidelines 151

Clarivate

MARCH 8, 2022

In 2004, way before the greenhouse effect became a major focus and the concept of the circular economy emerged, Chang published the world’s first research paper on a zero-carbon emission biomass energy production system that uses microalgae as a carbon sink. Today, we speak with National Cheng Kung University (NCKU) in Taiwan.

Innovation 98

Innovation Government Hospitality Connections 98

Team Support

JANUARY 12, 2021

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 57

B2B Customers Customer Success Customer Experience 57

Strativity

SEPTEMBER 22, 2015

As published in Focus: Customer by Lior Arussy, 2004. While the methods of delivering exceptional Customer Experiences are ever-evolving, the core ideals, messages, and concepts behind them will be relevant for years to come. At The Heart of Commoditization, or What Happened to the Chocolate on the Pillow?

Customer Experience 40

Customer Experience Customers 40

Talkdesk

OCTOBER 16, 2019

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. Today, Cherwell® Service Management software enables IT departments to easily automate routine tasks, enhance response times and free up valuable time.

Customer Service 44

Customer Service Customers Contact Center Metrics 44