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MaritzCX

Header 1 Header 2 Header 3 Header 4 Header 5 Header 6 Paragraph Bullet Bullet Bullet Block quote Paragraph with Shift+enter (remove line between paragraphs) Double space Number Number Number UK MPs demand hard line against clinicians who do not report Female Genital Mutilation to police: [link] — WomanStats Project (@WomanStats) September 23, View Article

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Formatting Stuff for Blog

MaritzCX

Header 1 Header 2 Header 3 Header 4 Header 5 Header 6 Paragraph Bullet Bullet Bullet Block quote Paragraph with Shift+enter (remove line between paragraphs) Double space Number Number Number UK MPs demand hard line against clinicians who do not report Female Genital Mutilation to police: https://t.co/8EQAL7lNOL 8EQAL7lNOL — WomanStats Project (@WomanStats) September 23, View Article

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5 things businesses should (but don't) know about using Facebook Messenger for Business

ServiceDock

It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having only been founded in 2004. Facebook is an amazing company. Facebook Messenger Customer Service

Mini USA Takes the Customer Experience

Who's Your Gladys?

Kyle’s first car, purchased just a few short years ago, is a 2004 MINI Cooper S. My son is a huge MINI Cooper fan and it’s not hard to figure out why. It’s all about the customer experience. Little did I know, when he made that. The post Mini USA Takes the Customer Experience appeared first on Who's Your Gladys? Customer Service Delighting customers Customer Experience

7 Examples of Survey Bias and How to Minimize It

Truthlab

Survey bias is the tendency for some extraneous factor to affect survey results in a general, systematic way so the that results are “pushed” or “pulled” in a specific direction that is different from the target population as a whole (Alreck & Settle, 2004; Fowler, 2013).

It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […]. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe. Best Practices Customer Feedback Net Promoter Score

The 64 Best Channel Podcasts Of 2019

Forrester's Customer Insights

Since the first podcast came on the scene in 2004, there are now over 750,000 podcast shows with […]. By Jay McBain and Rob Spee If you haven’t listened to a podcast yet, you’re now in the minority. According to Podcast Insights, 51% of the US population has listened to at least one podcast.

Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. No more useless data! Biased questions are out. Representative samples are in. Objectivity is the standard. Nuanced analysis wins.

Part 2: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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Timeless Tuesday: The Art of Generosity

Strativity

As published in Focus: Customer by Lior Arussy, 2004. Timeless Tuesday is an opportunity to highlight classic Strativity expertise. While the methods of delivering exceptional Customer Experiences are ever-evolving, the core ideals, messages, and concepts behind them will be relevant for years to come. At The Heart of Commoditization, or What Happened to the Chocolate on the Pillow? The post Timeless Tuesday: The Art of Generosity appeared first on Strativity. Blogs

Timeless Tuesday: Be Generous

Strativity

As published in Focus: Customer by Lior Arussy, 2004. Timeless Tuesday is an opportunity to highlight classic Strativity expertise. While the methods of delivering exceptional Customer Experiences are ever-evolving, the core ideals, messages, and concepts behind them will be relevant for years to come. At The Heart of Commoditization, or What Happened to the Chocolate on the Pillow? Blog Customer Centricity customer relationships CX CXUPDATE love my customer Timeless Tuesday

ROI and the Secure Customer Index (SCI)

Horizon CX

In 2004, D. Customer Satisfaction & Loyalty vs. Quarterly Numbers—The Conflict. As the Senior Manager of Customer Experience, I found myself amidst an executive leadership conflict that had been playing out for a few years and way above my pay grade.

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Part 1: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

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Part 2: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 59

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Founded in Sweden in 2004, Voyado’s key differentiator is the simplicity of its solution that has been designed specifically for retailers, and embeds the drive for customer loyalty and retention into all areas of fashion organisations.

Part 2: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. “ To retain the customers you have, you must help them achieve the outcomes they need.”.

It’s time to stop giving people Net Promoter Score® targets

Genroe

Sudoko has it’s roots in 19th century French newspapers (yes really) and only became mainstream from 2004 when it started appearing, seemingly, everywhere. Actually, I’m not a fan of this puzzle and, after trying them a couple of times, I gave it away. However, plenty of people have invested a lot of time solving some […]. The post It’s time to stop giving people Net Promoter Score® targets appeared first on Genroe. Comments Dave, Thanks — glad you liked it.

Part 1: How Customer Support Drives and Grows Recurring Revenues

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. “Customers buy products to enable and streamline their business operations.

Sales 55

Part 1: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations.

B2B 59

Part 3: The Strategic Role of B2B Customer Support

TeamSupport

Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

B2B 55

Amazing Business Radio: Martha Brooke

ShepHyken

In 2004, Martha founded Interaction Metrics to help clients get more value out of the customer experience they provide. The Future of Customer Feedback. How to Get the Most Out of Your Customer Feedback Today and Beyond. Shep Hyken interviews Martha Brooke , founder of Interaction Metrics.

The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. The end of the spin cycle? Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire.

Part 3: B2B Customer Support Transformation Imperatives

TeamSupport

Since 2004, ServiceXRG has guided the world’s leading technology companies in their strategic efforts to retain customers, grow recurring revenue, and achieve cost efficiencies through the delivery of high-quality Technical Support and Customer Success services.

B2B 59

Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. From 1999 to 2004 he was at McKinsey & Company where he had the opportunity to help several clients on different sectors (Retail, Telcos, Finance, etc) and different continents. Episode Overview.

4 Ways AI Will Transform Customer Experience

Provide Support

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. It has transformed forever the way we interact with our immediate surroundings. The most notable forms of AI an average user is familiar with are – SIRI, Google Now and Alexa skills.

Modernizing the Library Experience, With Alison Circle – CB006

Customer Bliss

In 2004 she joined CML as Director of Marketing and Strategic Planning. That was in 2004 — and to a large extent she’s still working on elements of those plans. Episode Overview. Episode 6 of The Human Duct Tape Show Podcast is with Alison Circle, who is the Chief Customer Experience Officer in another unexpected industry: the library System.

53 Incredible Facebook Statistics and Facts

Brandwatch CX

Facebook was launched on February 4, 2004 , by Mark Zuckerberg and his Harvard College roommates. In March 2004 , Facebook expanded to the universities of Columbia, Stanford, and Yale. Here at Brandwatch, we love data. We love the statistics that this data provides too. Which is why we’ve collated this bumper list of Facebook statistics. For some, these are just interesting factoids that titillate the mind and can later be brought out to impress friends over a coffee.

The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. Someone asked me the other day whether I had ever taken an online training class and what was my impression and experience of having done so. If ever there was a loaded question for me, that one gets top billing.

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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!! However, I would never have got to the point of being on the brink of achieving my ambition without the support of many people. A significant amount of support came via my crowdfunding campaign on Kickstarter.

Amazing Business Radio: Martha Brooke

ShepHyken

About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. Are Rating Systems Skewed? How to Get the Most Out of Your Customer Feedback. Shep Hyken interviews Martha Brooke. They discuss common rating systems implemented by many companies, the faults and flaws of these systems, and ways to improve the feedback process overall. In Shep’s Opening Monologue… He talks about the best ways to handle negative online reviews.

4 Lessons From Amazon’s Bungled TV + Shopping Integration

Kerry Bodine

I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004.

How to Create a Successful Customer Loyalty Program

Michelli Experience

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. Sadly, I felt very old because in 2004 the mere mention of a loyalty program at Starbucks was not well-received.

Cherwell Selects Talkdesk to Support their Mission of a Smarter Customer Service

Talkdesk

In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. Recognized as a challenger in the Gartner Magic Quadrant for IT Service Management and named a winner of the Colorado Top Workplaces 2019 award , Cherwell Software excels at delivering great service to its customers and understands that today’s workforce relies on real-time information to be successful.

Localz Close £2M Funding Round to Support Business Post-COVID

CSM Magazine

Since 2004, we’ve been targeting this Triple Point in areas like infrastructure, energy efficiency and social housing, unlocking investment opportunities that make a difference.

Whirlpool gets proactive about recalls – At last!

Helen Dewdney

750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. Whirlpool recalls faulty tumble dryers. Whirlpool status 3 months on from being forced to undertake full recall. Today, 13/09/19 Whirlpool announced that it had successfully identified 65,000 tumble dryers and recalled them.

Make the Experience Faster and More Personal

Michelli Experience

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). During my more than a decade relationship with the brand, I’ve never ceased to be amazed by the commitment of Starbucks leaders when it comes to continuous improvement for both the customer and employee experience.

What Customer Emotions Drive the Most Value

Beyond Philosophy

That was in 2004. What Customer Emotions Drive the Most Value. 15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. No, he wanted to know how much money he would get back by investing in my idea. I didn’t know.