InMoment XI

SEPTEMBER 30, 2021

Of course, with email surveying, there are highly technical strategies that can be done to help. To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. . Tip #2: Get the Customer to Notice and Open the Email Invitation.

Survey 493

Survey Tips Course Strategy 493

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” Having the right metrics allows us to have a seat at the table, helping inform the business strategy,” she noted.

Technology 59

Technology Strategy Analytics Government 59

InMoment XI

SEPTEMBER 29, 2022

With so many ways to use customer data, we have picked 5 strategies for retail banks looking to leverage customer data. 5 Strategies for Retail Banks to Get the Most Out of Their Customer Data. Strategy #1: Capture Meaningful Data. Strategy #2: Master Omnichannel Experiences. Strategy #3: Break Down Data Silos.

Banking 493

Banking Retail Data Omni-Channel 493

InMoment XI

OCTOBER 12, 2022

How Does V oC Fit into Your CX Strategy. So be bold in your strategy and use both VoC and market research. Click here to read our full-length white paper on why your brand needs both VoC and market research. VoC programs are an essential part of any CX toolkit.

Voice of Customer 295

Voice of Customer Marketing Social Media Feedback 295

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The post Contact Center Digital Transformation Strategy appeared first on UJET.

Contact Center 138

Contact Center Strategy Roadmap Consulting 138

InMoment XI

FEBRUARY 10, 2022

Therefore, it’s key to rethink your AI strategy. Consideration #3: Designing an Effective and Personal AI Strategy. If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples!

Financial 260

Financial Technology Examples Analytics 260

InMoment XI

JUNE 15, 2022

It can be tempting to send out surveys whenever you have a question, but effective surveys are part of a much larger strategy. Wondering how to craft that strategy? Find out in this white paper by expert Dave Ensing! How to Achieve Meaningful Listening Through Surveys. How Short Should You Make Your Survey?

Survey 260

Survey Consulting Feedback Course 260

CX University

APRIL 2, 2024

Considering the situation at Dollar General, with its neglect of employee welfare, unethical pricing strategies, and unclear communication, one might expect significant repercussions on the brand’s reputation and business performance. A Challenge to CX Strategies? increase in Dollar General’s sales for 2024, reaching $40.33

Strategy 52

Strategy Financial Leadership Apparel 52

Clarivate

DECEMBER 18, 2023

Case Study: A new global IP team with a tailored strategy for success   Clarivate recently helped Versuni reshape their IP legal strategy after their business was spun out from a much larger parent organization. The white paper can be found here:  Investing in innovative IP legal strategies during challenging times.

Resources 59

Resources Case Study Innovation Report 59

Comm100

MAY 20, 2020

With a multichannel strategy, agents have to continually switch between different applications to respond to queries. Because every channel is disconnected within a multichannel strategy, it would be very difficult to smoothly switch between these channels for both the customer and the agent. White Paper. Download Now.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Clarivate

JUNE 21, 2023

Economic headwinds are forcing Intellectual Property (IP) legal teams to evaluate strategies and spend with more scrutiny, including their patent maintenance strategy. Within this blog, we highlight five strategies to help corporate teams make better patent portfolio decisions.

Strategy 52

Strategy Analysis e-support Banking 52

InMoment XI

NOVEMBER 2, 2021

In “Four Customer Experience Tools That Fuel Your Customer Acquisition Strategy,” we highlight four CX solutions you can add to your tool box that will help you bring new customers through your doors. They include Key Driver Analysis, Competitive Benchmarking, Microsurveys, and Multimedia Feedback.

ROI 260

ROI Customer Retention Infographics eBook 260

InMoment XI

OCTOBER 7, 2021

If you’d like to learn more about how you can set CX goals and develop a comprehensive CX strategy, check out this white paper! Taking all of these things into consideration, I adjust the score accordingly but again, in the end it is an “art” rather than a “science.”. Enjoy the goal setting exercise!

Effort Score 493

Effort Score Measurement Trends Customer Retention 493

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. Download the report for a deep dive on this topic: Investing in innovative IP legal strategies during challenging times.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Comm100

MAY 20, 2020

With a multichannel strategy, agents have to continually switch between different applications to respond to queries. Because every channel is disconnected within a multichannel strategy, it would be very difficult to smoothly switch between these channels for both the customer and the agent. White Paper. Download Now.

Omni-Channel 130

Omni-Channel Customer Service Knowledge Base Communication 130

Vonage

DECEMBER 6, 2018

Now, more than ever, deploying an effective omni-channel strategy is critical to business success. If your business is looking to deliver a more complete customer experience, this poses two questions: What elements should you consider as you develop your omni-channel strategy? And what do you need to look for in your solution?

Omni-Channel 145

Omni-Channel Multi-Channel Self Service Strategy 145

Uniphore

JANUARY 4, 2022

White Papers. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Moni is responsible for developing the product strategy and driving the product evolution and delivery at Uniphore. Conversational AI Platform.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

TechSee

OCTOBER 19, 2021

(Don’t) Return to Sender: Strategies & Tactics to Minimize or Reduce Returns. Over the years, critical stakeholders in the reverse logistics process have developed various strategies and tactics to minimize, avoid, or reduce returns. Restocking Fees. Digital Onboarding. What is digital onboarding?

How To 124

How To e-support Self Service Retail 124

Magellan Solutions

APRIL 8, 2021

Strategies for the success of the b2b telemarketing lead generation . To create a successful lead generation strategy you need it to be able to convert your audience into sales. . B2B focused lead generating strategies: Website Optimization. White papers . It allows companies to find potential prospects.

B2B 52

B2B Strategy Social Media Advertising 52

ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed. It’s a video.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

Clarivate

JANUARY 30, 2023

Dinesh Narayanan Kutty, Senior Director, Product Management and Gaurav Sawant, Associate Director, Service Operations at Clarivate reveal what IP and R&D teams need to know about SEPs and what it means for their SEP and IP strategies.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

UJET

NOVEMBER 16, 2020

DMG’s white paper entitled Digital Transformation Roadmap for Contact Centers reviews the top 10 phases companies need to address to prepare their customer-facing departments for the future. The post Contact Center Digital Transformation Strategy appeared first on UJET.

Contact Center 56

Contact Center Strategy Roadmap Consulting 56

Storyminers

JANUARY 26, 2015

They used the then-new tech to operate more efficiently and … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Experience Design Instructions Service Design Strategy articles business strategy customer experience customer service Experience Designer service (..)

Meeting 100

Meeting Customer Experience Design CRM Strategy 100

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Going forward, service strategies need to be braver, better and more in tune with people’s emerging needs.”

Groups 52

Groups Omni-Channel Customer Journeys Customer Engagement 52

datastax

JANUARY 30, 2019

In fact, according to RightScale’s 2018 State of the Cloud Survey , 81% of organizations have a hybrid and/or multi-cloud strategy. White paper: Powering Growth and Innovation in a Hybrid Cloud World. Why is that? Hybrid Cloud Creates Redundancy and Ensures Availability. If You Fail to Plan Your Plan is to Fail. READ NOW.

Data 83

Data Strategy System Innovation 83

CustomerSuccessBox

JUNE 21, 2022

To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale. Webinars, blogs, white papers, e-books, etc., This can happen only if you have a robust customer onboarding strategy in place.

Strategy 52

Strategy Customer Retention Video Resources 52

SuiteCX

SEPTEMBER 29, 2016

In this white paper we investigate how you can integrate NPS with data strategy to inform data-driven marketing and drive further impact and results. By measuring and tracking NPS data organizations can understand the drivers of the business and begin to utilize the data to inform and drive marketing.

NPS 100

NPS Marketing Measurement Data 100

SurveySparrow

APRIL 11, 2021

This is where having a lead nurturing strategy helps businesses big time. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

datastax

NOVEMBER 13, 2018

In fact, many organizations experience the same problems and struggles when they devise their hybrid cloud strategies and begin their migration. Introduction to the Active Everywhere Database (white paper). They get locked in with a vendor as they move to the cloud. READ NOW.

Strategy 94

Strategy Competitive Advantage Fashion Government 94

datastax

FEBRUARY 19, 2019

Now, the promise of 5G demands new hybrid cloud data management strategies that allow enterprises to handle larger volumes of data and meet higher standards of reliability and performance. WHITE PAPER: Powering Growth and Innovation in a Hybrid Cloud World. Transitioning to 5G in Various Industries. READ NOW.

Data 79

Data Strategy Management Wireless 79

ClearAction

DECEMBER 19, 2014

Shared Vision is Essential for Customer Experience Strategy. Customer experience strategy is incomplete without shared vision. It's a well-known fact that many strategies are doomed by execution breakdowns. Related articles: Customer Experience Strategy: Do This, Not That. Customer Experience Strategy is Uncommon.

Strategy 116

Strategy Customer Experience ROI Sports 116

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Help Scout

AUGUST 11, 2021

Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. White papers. Bill Quiseng.

Customer Service 80

Customer Service eBook Leadership Resources 80

TechSee

DECEMBER 12, 2017

Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration.

Omni-Channel 143

Omni-Channel Customer Experience Contact Center Touchpoint 143

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Talkdesk

JULY 20, 2020

As the pandemic continues and fully remote operations become “the new normal”, organizations must reevaluate their virtual call center approach and determine the best strategy for its implementation. How to evaluate the viability of a virtual contact center as a long-term strategy?

Virtual Call Center 93

Virtual Call Center Call Center Contact Center Guidelines 93

Think Customers

APRIL 20, 2021

To better understand how a salesperson can expand their playing field to the next level we met again with TTEC’s chief revenue office Judi Hand to explore 3 strategies your team can apply now. The COVID-19 pandemic was a defining example of this strategy. Act on urgency. Buyers act on urgent, they don’t act on important.

Sales 52

Sales Sports Strategy Trends 52