TechSee

OCTOBER 19, 2021

(Don’t) Return to Sender: Strategies & Tactics to Minimize or Reduce Returns. Over the years, critical stakeholders in the reverse logistics process have developed various strategies and tactics to minimize, avoid, or reduce returns. Restocking Fees. Digital Onboarding. What is digital onboarding?

How To 124

How To e-support Self Service Retail 124

Storyminers

JANUARY 26, 2015

They used the then-new tech to operate more efficiently and … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Experience Design Instructions Service Design Strategy articles business strategy customer experience customer service Experience Designer service (..)

Meeting 100

Meeting Customer Experience Design CRM Strategy 100

One Millimeter Mindset

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Or, is the quality of the engagement forceful and overwhelming? Even if we are a brand of one.

Engagement 74

Engagement Customer Experience Sales Customers 74

Vonage

JUNE 23, 2017

Some say it’s about lead generation, creating demand, building relationships and engagement. I like that last word, engagement. Engagement is about interacting and attraction. It’s all about engagement with the customer. Find out how you can make customer engagement a winning strategy. Here’s a thought.

Customer Experience 193

Customer Experience Marketing Advertising Customer Service Training 193

Comm100

JANUARY 21, 2020

With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. If you can automate outbound messages, why not convert and engage more? This post is the second of two that are based on our Omnichannel white paper. White Paper.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

SurveySparrow

APRIL 11, 2021

This is where having a lead nurturing strategy helps businesses big time. The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. Every day I speak to business leaders who still treat the customer experience as a reactive, defensive strategy. 82% describe the customer service process as being a lot of effort.

Customer Experience 282

Customer Experience Social Media Poor Customer Service Loyalty 282

Alliance by IFS

OCTOBER 8, 2015

Astea International has released a new white paper, Mobilizing Field Service Management , that outlines the benefits of mobilizing field service, and tips for creating a mobilization strategy that can incorporate emerging technologies. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Clarivate

FEBRUARY 28, 2024

With the wealth of data generated from diverse sources comes the challenge of extracting meaningful insights from the pool of available databases and translating them into actionable strategies. This subject is discussed in a forthcoming white paper from Clarivate.

Tools 59

Tools Healthcare Analysis Analytics 59

Integrity Solutions

APRIL 19, 2024

According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone. Personalization and humanizing the sales experience means prospects will not just hear your message but feel like it’s meant for them and, as a result, be more inclined to engage with it.

Sales 107

Sales Loyalty Communication Contact Center 107

Storyminers

JANUARY 22, 2015

I contributed an article about Intelligent Experiences: Where CX Meets … Continue reading → Blog Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Employee Experience Experience Design Strategy books business strategy customer experience employee experience white papers'

Customer Experience 60

Customer Experience eBook Customer Experience Design Employee Experience 60

Comm100

JANUARY 21, 2020

With digital omnichannel engagement, you can automate proactive interactions based on custom rules that guide users through the customer journey. If you can automate outbound messages, why not convert and engage more? This post is the second of two that are based on our Omnichannel white paper. B2B vs. B2C conversion.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

Education Services Group

SEPTEMBER 4, 2018

Usage metrics are critical indicators of how well your products are helping customers achieve their desired outcomes, which in turn influences your customer retention strategy. Your Customer Retention Strategy Relies on CSMs! If your pricing strategy changes, then the analytics in the product needs to change, too.

Customer Retention 49

Customer Retention Measurement Strategy Management 49

CSM Magazine

SEPTEMBER 8, 2023

Thanks to our knowledge of the market and the way it has been evolving in recent years, we’ve shaped our business strategy around the convergence of the contact centre, AI and CRM landscapes. Our credibility… For us, this is a really exciting development and one that we’ve not only been expecting – but planning for.

Groups 52

Groups Leadership Multi-Channel CRM 52

Talkdesk

DECEMBER 1, 2020

If your CX isn’t building brand love and loyalty, it’s time to transform your CX strategy to align with your company’s business goals and impact the bottom line. With a CX transformation strategy in place, organizations can move up the maturity scale at their own pace to become more customer-centric.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. Bring in the vCSM cavalry.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

Zeisler Consulting

SEPTEMBER 27, 2023

But it’s not giving away of trade secrets to acknowledge that, if you’re getting CX right, it’s because your entire Customer Experience enterprise (your Office of the Customer, your Chief Customer Officer, and all that) spends most of its time and energy implementing changes and process improvement engagements.

Chief Customer Officer 72

Chief Customer Officer Customer Centricity Culture Resources 72

Gainsight

OCTOBER 25, 2021

Customer feedback loops root your strategy in data that matters. By digging into customer feedback and behavioral analysis, you can spot those friction points and clear the way to more engaging products. Pepper in strategic engagements. Feedback unveils sticky features.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Daniel Group

OCTOBER 8, 2022

I recommend my two recent blogs for further reading on how you can continue to improve your CX program: Three Steps to Excellent CX: Measure, Manage, and Improve Does Emotionally Engaging with Customers Matter? As always, I welcome your feedback and would love to hear from you about your CX successes we can share with our clients.

Feedback 52

Feedback Measurement Sales Groups 52

CSM Magazine

MAY 20, 2020

And in order to get new customers, a company has to have a good customer acquisition strategy. A customer acquisition strategy needs to be a crucial business component. To make that easier, below you will find a few strategies that will most certainly help you find new customers. No business can thrive without new customers.

Strategy 52

Strategy Social Media ROI Sales 52

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Education Services Group

JULY 30, 2018

How many are currently engaged in a strategy to keep their accounts? Download our white paper, Success Through Segmentation. Level of on-boarding engagement. Check out this white paper to learn more about that.) Download our Success through Segmentation white paper. Types of user roles.

Comparison 53

Comparison Analysis Metrics Customer Success 53

Vonage

OCTOBER 2, 2017

You need to ensure you have the right technology to monitor social media engagement and the levels of staffing to deliver a service that’s efficient. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

CSM Magazine

JUNE 2, 2021

Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson. The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. About The Loyalty People.

Loyalty 52

Loyalty Travel Fashion CRM 52

Vonage

SEPTEMBER 8, 2017

You need to ensure you have the right technology to monitor social media engagement and the levels of staffing to deliver a service that’s efficient. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Not extending opening hours for social media.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Beyond Philosophy

SEPTEMBER 7, 2015

Here are just a few powerful ways that any company can use social media to engage with their customers: If customer service is important to you, and it should be, then have someone (or a team) be part of your social service strategy. One of the strongest social media strategies is content marketing. Have a YouTube strategy.

Social Media 60

Social Media Engagement Video Advertising 60

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Promoting CS thought leaders. Soliciting CS opinion polls. Supporting CS research. The Customer Success Forum.

Customer Success 118

Customer Success Guidelines Social Media Tips 118

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. What role will employee engagement play in becoming a brilliant agent?

Contact Center 40

Contact Center Employee Engagement Engagement Training 40

CSM Magazine

SEPTEMBER 28, 2015

Meineke will present a fascinating session titled “Delivering High Performance, Personalized Brand Experiences to Customers,” at the 5th annual Engagement & Experience Expo presented by Loyalty360 – The Loyalty Marketers’ Association, which is set for Nov. 9-11 in Dallas, Texas at the Hilton Dallas Lincoln Center.

Engagement 40

Engagement Customer Experience Case Study Loyalty 40

Education Services Group

FEBRUARY 1, 2023

It’s all a bit like the stage of business transformation when the CS organization is transitioning from a support-driven organization reactive to the needs of the customer to a success-driven organization that is proactively engaging with customers and one step ahead of their customer’s next steps.

Effort Score 52

Effort Score Customer Success Metrics Hotels 52

LiveChat

JULY 27, 2018

These are people who, for a variety of reasons, haven’t engaged in a while. It’s worth your time to boot up a re-engagement campaign every now and then. If you go about it effectively, you can re-engage quite a few people and get some conversions down the line out of your efforts. Segment your list. Personalize your message.

Engagement 59

Engagement Tips Rewards Programs Resources 59

ShepHyken

DECEMBER 18, 2019

Publish a report or white paper that will benefit your customers. It’s an opportunity to engage. Little reminders shared consistently with employees will help keep customer service front of mind. Plus, it makes everyone feel good to acknowledge team success. Customers love relevant information. Do more on social media.

Customer Service 122

Customer Service Customer Experience Tips Social Media 122

Daniel Group

FEBRUARY 1, 2023

Without this measurement, you are relying on hope, which while important, is not often a good business strategy. In the coming months, I will share interviews with some of our clients who have recently started CX improvement programs. Engage the Executive Team. Engage all employees up and down the ladder in an effective CX program.

B2B 59

B2B Effort Score Innovation Groups 59

Hallmark Business Connections

AUGUST 11, 2021

Given the crowded digital content space, your content marke ting strategy can benefit from an offline component. Print pieces have permanence and materiality that allow audiences to engage differently than they would with digital content. Your goals and measurements will differ from your digital metrics and strategies.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

ClearAction

OCTOBER 4, 2015

How to Make Customer Experience Strategy Integral to Corporate Strategy. Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? When customers leave, investors leave, not the other way around.

Strategy 48

Strategy Customer Experience How To ROI 48

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. White papers. Social media posts and ads.

Customer Journeys 118

Customer Journeys Touchpoint B2B Social Media 118