Net Promoter® White Paper: Next-Generation Net Promoter®

CustomerGauge

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge.

How to Engage Customers – “Hearts, Then Charts” White Paper

ijgolding

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture.

New White Paper: A Digital Feedback-Fueled Approach to Personalisation

mopinion

The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Default Blog customer data digital feedback personalisation research-insights segmentation white paper

White Paper: Designing a World-Class CX Approach

Heart of the Customer

The post White Paper: Designing a World-Class CX Approach appeared first on Heart of the Customer. What does it take to design a customer experience (CX) program that drives business results?

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Why Conversational AI Is Key to Customer Service in the Customer Experience Era

Customer Analytics Best Practices: Free White Paper

Bob Hayes

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g.,

New White Paper: How to Boost your Retail Website with Online Feedback

mopinion

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Default Blog online feedback research-insights retail industry white paperThe online customer journey in retail is going through a major transformation.

How to Create a CX Approach for Maximum Impact [White Paper]

IntouchInsight

There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and connected, consumers are empowered in their purchase decisions and expect consistent, high-value experiences. Research firms such as Forrester and Gartner have coined this as the “Age of the Customer,” as superior customer experience is one of the few remaining means of sustainable competitive differentiation for companies.

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New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

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New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. That being said, the paper is not a primer on AI nor does it get into defining what it. White goods giant saved $50M per year by reducing unnecessary.

New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

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White Paper: VoC in the Contact Center

Confirmit

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers

[WHITE PAPER] What you need to know about Voice of the Customer methodologies

iPerceptions

New research methods are constantly coming to the forefront. Every industry is inundated with the ‘next generation’ approach that will revolutionize their industry. Voice of the Customer

New White Paper from Frost & Sullivan on Improving Customer Experience and Business Results

Customer Interactions

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. According to the Frost & Sullivan white paper, what successful companies have in common is that they build a system to optimize the dynamics of customer interactions, whether by phone, email, chat or social media.

The Top 3 Ways to Forecast for Your Contact Center

for Your Contact Center WHITE PAPER Good forecasting generates immediate. Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807

Cross-Company CX: Closing the Loop at Every Level

CustomerGauge

In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. Blog Featured close the loop modern NPS Next-Generation Net Promoter white paper

Intelligent Experiences: Where CX Meets Tech

Storyminers

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Storyminers

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

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Know Your Survey: Voice of Customer and Market Research

CustomerGauge

Blog Featured NPS and CX Benchmark Survey surveying white paperWe’re thrilled to announce the release of our 2017 NPS® and CX Benchmark Survey, made in collaboration with MIT CISR!

Understanding the power of ForeSee benchmarks

ForeSee

Customer Experience Research Retail benchmarking Benchmarks white papersThe basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s.

The Experience Margin: Only CX can save retail brands

Currency Alliance

In its 1998 paper , “Welcome to the Experience Economy”, Harvard Business Review posited that a shift, from a goods-based economy to an experience economy, was a natural “progression of economic value” [vi]. Loyalty Strategy The Basics Acquisition/Retention White Papers

Intelligent Experiences: Where CX Meets Tech

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Experience Design Service Design Strategy articles business strategy customer experience customer service Experience Designer service design white papersFrom the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems.

Take the Mystery out of Mapping with our New Journey Mapping Guide

Touchpoint Dashboard

Blog White Papers Experience Map Journey Map Touchpoint Map Today, customer experience is at the forefront of company strategy across industries worldwide.

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Employee Experience Experience Design Strategy books business strategy customer experience employee experience white papersI’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

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Converting Customer Survey Respondents into Social Media Advocates

MaritzCX

This article was first published as a Maritz Research White Paper. You can view the original paper here.

Methods to Measure Customer Loyalty

Currency Alliance

White PapersAt Currency Alliance, our framework for the measurement of loyalty programs is based on the belief that “Engagement” is the common denominator and “Advocacy” and positive, increasing Life Time Value (LTV) are the primary goals.

The Attention Equilibrium

Currency Alliance

Loyalty Strategy The Basics Acquisition/Retention White PapersIf you’re unlucky enough to have been the prettiest person in a packed bar, you’ll know how it feels to be a consumer in the age of big tech. A deluge of attention, everyone asking you to dance.

Paranoid Brand Warning: Consumers can sense your fear

Currency Alliance

The traditional points-based program seems, on paper, a sensible data exercise – and in the boardroom, like a very generous balance sheet liability. Loyalty Strategy The Basics White PapersConsumers love confidence.

The Impact of Artificial Intelligence on Today’s Contact Center

NICE inContact

Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today. Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments?

10 Things to Look for when Selecting a Digital Engagement or Visual IVR Platform

Jacada

Click to Read White Paper. Introduction. Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. This document outlines the features you should look for in a digital engagement platform. Read More. Jacada Blog

Slaying Algorithmic Aversion: If Co-Workers Resist Your Algorithms, How Will You Improve Customer Experience?

Centriam Customer Experience Lab

Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience.

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Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Social Customer Service: The Pivotal Driver of the Social Enterprise

Natalie Petouhof

white paper Table of Contents Executive Summary 2 What is a Social Customer? Tweet. 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters?

Monetized Net Promoter®—Tying Revenue to NPS®

CustomerGauge

In our recent white paper, Next-Generation […]. In the past, many companies have employed a “heritage Net Promoter” model. This model provides steps for measuring customer feedback and acting to quickly close the loop.

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