Net Promoter® White Paper: Next-Generation Net Promoter®

CustomerGauge

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge.

Customer Analytics Best Practices: Free White Paper

Bob Hayes

Download the free 22-page white paper by clicking the image. Download the complete 22-page white paper here. You can download the free white paper here. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g.,

New White Paper: A Digital Feedback-Fueled Approach to Personalisation

mopinion

The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Default Blog customer data digital feedback personalisation research-insights segmentation white paper

White Paper: Designing a World-Class CX Approach

Heart of the Customer

The post White Paper: Designing a World-Class CX Approach appeared first on Heart of the Customer. What does it take to design a customer experience (CX) program that drives business results?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. That being said, the paper is not a primer on AI nor does it get into defining what it. White goods giant saved $50M per year by reducing unnecessary.

How to Engage Customers – “Hearts, Then Charts” White Paper

ijgolding

Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture.

5 Facets White Paper

Confirmit

A well-designed and executed Voice of the Customer program is at the heart of any customer experience endeavor. But a VoC program does not simply appear, fully-formed at the heart of any organization, no matter how well planned it is.

New White Paper: How to Boost your Retail Website with Online Feedback

mopinion

The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion. Default Blog online feedback research-insights retail industry white paperThe online customer journey in retail is going through a major transformation.

New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

The Top 3 Ways to Forecast for Your Contact Center

for Your Contact Center WHITE PAPER Good forecasting generates immediate. Customer Case Studies White Paper: “The Definitive Guide to the Modern Contact Center” White Paper: “Beyond Shift Bidding: Dynamic Scheduling” info@calabrio.com +1 (855) 784-2807

New White Paper – Retaining Customers in Tough Economic Times

MaritzCX

In a new white paper titled “Retaining Customers in Tough Economic Times”, Kyle LaMalfa, Allegiance Best Practices Manager & Loyalty Expert, offers 9 tips for succeeding at customer retention in a marketplace that doesn’t follow traditional rules

White Paper: VoC in the Contact Center

Confirmit

This paper focuses on the role that a Voice of the Customer (VoC) program plays in enabling continuous communication from your contact center to the rest of the organization. Voice of the Customer White Papers

[WHITE PAPER] What you need to know about Voice of the Customer methodologies

iPerceptions

New research methods are constantly coming to the forefront. Every industry is inundated with the ‘next generation’ approach that will revolutionize their industry. Voice of the Customer

Cross-Company CX: Closing the Loop at Every Level

CustomerGauge

In our most recent white paper, Next-Generation Net Promoter®: How to Monetize […]. Blog Featured close the loop modern NPS Next-Generation Net Promoter white paper

New White Paper from Frost & Sullivan on Improving Customer Experience and Business Results

Customer Interactions

In its new white paper You Can Have It All: Satisfied Customers AND Profitable Operations, industry analyst firm Frost & Sullivan confirmed that optimizing customer interactions is critical to improving business performance. According to the Frost & Sullivan white paper, what successful companies have in common is that they build a system to optimize the dynamics of customer interactions, whether by phone, email, chat or social media.

Intelligent Experiences: Where CX Meets Tech

Storyminers

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.

Know Your Survey: Voice of Customer and Market Research

CustomerGauge

Blog Featured NPS and CX Benchmark Survey surveying white paperWe’re thrilled to announce the release of our 2017 NPS® and CX Benchmark Survey, made in collaboration with MIT CISR!

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Storyminers

I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

eBook 167

The Experience Margin: Only CX can save retail brands

Currency Alliance

In its 1998 paper , “Welcome to the Experience Economy”, Harvard Business Review posited that a shift, from a goods-based economy to an experience economy, was a natural “progression of economic value” [vi]. Loyalty Strategy The Basics Acquisition/Retention White Papers

Intelligent Experiences: Where CX Meets Tech

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Experience Design Service Design Strategy articles business strategy customer experience customer service Experience Designer service design white papersFrom the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems.

Understanding the power of ForeSee benchmarks

ForeSee

Customer Experience Research Retail benchmarking Benchmarks white papersThe basic definition of a “benchmark” is a standard or point of reference to which something can be compared. The way it relates to customer experience isn’t much different; ForeSee’s.

Take the Mystery out of Mapping with our New Journey Mapping Guide

Touchpoint Dashboard

Blog White Papers Experience Map Journey Map Touchpoint Map Today, customer experience is at the forefront of company strategy across industries worldwide.

THE 2015 CUSTOMER EXPERIENCE OUTLOOK

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Strategy Employee Experience Experience Design Strategy books business strategy customer experience employee experience white papersI’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.

eBook 100

Paranoid Brand Warning: Consumers can sense your fear

Currency Alliance

The traditional points-based program seems, on paper, a sensible data exercise – and in the boardroom, like a very generous balance sheet liability. Loyalty Strategy The Basics White PapersConsumers love confidence.

The Attention Equilibrium

Currency Alliance

Loyalty Strategy The Basics Acquisition/Retention White PapersIf you’re unlucky enough to have been the prettiest person in a packed bar, you’ll know how it feels to be a consumer in the age of big tech. A deluge of attention, everyone asking you to dance.

Methods to Measure Customer Loyalty

Currency Alliance

White PapersAt Currency Alliance, our framework for the measurement of loyalty programs is based on the belief that “Engagement” is the common denominator and “Advocacy” and positive, increasing Life Time Value (LTV) are the primary goals.

Slaying Algorithmic Aversion: If Co-Workers Resist Your Algorithms, How Will You Improve Customer Experience?

Centriam Customer Experience Lab

Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience.

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10 Things to Look for when Selecting a Digital Engagement or Visual IVR Platform

Jacada

Click to Read White Paper. Introduction. Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. This document outlines the features you should look for in a digital engagement platform. Read More. Jacada Blog

Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Converting Survey Respondents to Social Media Advocates

MaritzCX

If you haven’t been following along, here are three white papers on the topic. Let’s wrap up our series of posts about our 2013 Online Review Study. Part One – Should you believe everything you read on online ratings and review sites?

Retail Apps Are Outperforming Mobile Sites and 4 More CX Stories You Should Read

iPerceptions

We launched a new logo and tagline (learn more here ), we attended the Adobe Summit in Las Vegas and even published a new white paper that covers the best practices of running a Voice of the Customer (VoC) program. March was a busy month in CX news and for iperceptions. Customer Experience

Monetized Net Promoter®—Tying Revenue to NPS®

CustomerGauge

In our recent white paper, Next-Generation […]. In the past, many companies have employed a “heritage Net Promoter” model. This model provides steps for measuring customer feedback and acting to quickly close the loop.

NPS 101

Three Actions to Build the Front Line Customer Experience

Customer Bliss

At Amy’s, applicants receive a white paper bag that must be brought back within a week and must turned into a creation that tells Amy’s about who they are. From this white paper bag, Amy’s finds the personalities that will serve and help the customers who visit their shops.

Driving Change Through Journey Mapping

Heart of the Customer

We surveyed over 100 practitioners and vendors to learn the best practices, and published them in this white paper. Too much journey mapping is done in an intuitive manner. Which is why half of all journey maps fail to drive action.

Press Release: Truthlab Unveils CXM Solutions for B2B Companies

Truthlab

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How can NPS be used to Inform Marketing?

SuiteCX

In this white paper we investigate how you can integrate NPS with data strategy to inform data-driven marketing and drive further impact and results. By measuring and tracking NPS data organizations can understand the drivers of the business and begin to utilize the data to inform and drive marketing. Custoholic Blog

NPS 100

Insight-Driven Marketing – The Intention/Reality Gap

Peter Lavers

In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. The SAS Darkness of Digital Shadows reports can be accessed here: White Paper: [link].

Confirmit Compass: What is Excellence in Customer Experience Programs?

Confirmit

This white paper tells the story of how we validated this tool, the insights it provides on best practices, and pertinent findings from a national benchmark survey conducted as part of the process. Voice of the Customer White Papers