article thumbnail

White Papers and Business Plan: The Main Differences

CSM Magazine

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

B2B 52
article thumbnail

How to Engage Customers – “Hearts, Then Charts” White Paper


Almighty Chief Strategy Officer Ian Fitzpatrick recently wrote and published the white paper, “Hearts, Then Charts,” which offers a practical framework for aligning organizations with their customers to create a customer-centric culture. You can view and download the full White Paper here. Bean and OxFam.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

CSM Magazine

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

article thumbnail

New White Paper: A Digital Feedback-Fueled Approach to Personalisation


The post New White Paper: A Digital Feedback-Fueled Approach to Personalisation appeared first on Mopinion. Being able to provide a personalised experience, however, still proves to be a real challenge for many digital marketers. The good news is, there […].

article thumbnail

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

Read the new Tractica white paper to learn how important conversational AI is to your CX strategy. In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature.

article thumbnail

White Paper: Designing a World-Class CX Approach

Heart of the Customer

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

ROI 60
article thumbnail

Net Promoter® White Paper: Next-Generation Net Promoter®


Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. See how this new model evolved over time to become the current industry-standard for Net Promoter Score and the NPS® […].

article thumbnail

CX For Skeptics: Showing the ROI of CX

This white paper will show you how to select the right method to calculate the ROI of your CX program, and who to turn to for the data to make a compelling case. In 2020, it’s critical for CX to demonstrate how their work impacts business outcomes.

article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

How to Cut the High Cost of Contact Center Agent Attrition

This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.

article thumbnail

How Do You Measure the Success of Enterprise Learning?

Download this Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals white paper to discover the metrics you can track to prove ROI in each of these critical areas.

article thumbnail

The Ultimate CX Solution: Combining Software + Service

This white paper explores why this third option is the best choice for companies looking to reap the benefits of a comprehensive CX program that leverages the latest research technologies, augmented by the power of the human mind. However, a third option has emerged, blending the best of both worlds, software plus services.