Clarivate

OCTOBER 5, 2023

With market uncertainty now the norm rather than the exception, IP legal teams regularly face multidimensional challenges. A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Andrew Mcfarland

SEPTEMBER 23, 2022

The method also helps a company identify its most profitable products and markets. In addition, webinars, white papers, and video content are essential for establishing credibility. In addition to evaluating potential markets, business development also involves determining how to scale the product.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

Talkdesk

DECEMBER 10, 2020

Therefore it’s important to innovate on the areas of your customer support program that are highest priority to your business. Research and evaluate the cloud contact center market The research and evaluation process will probably be the most intensive, requiring you to do proper due diligence to provide a recommendation to your stakeholders.

Contact Center 115

Contact Center How To Transportation Roadmap 115

Talkdesk

DECEMBER 1, 2020

Developing: The Stage 2 contact center is focused on problem solving rather than relationship building and typically aligned to touchstones like Customer Satisfaction Score (CSAT), so the organization can more easily track their progress and has a measurable benchmark against others in their market.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Confirmit

JULY 26, 2018

Read this short white paper to understand how the Voice of the Customer can help you to: Retain (and gain) customers. Review your goals and revise them to keep up with the changing demands of your markets. Voice of the Customer Product Innovation White Papers. Improve cross-sell and up-sell. Drive change.

CEM 70

CEM Return on Investment B2C Financial 70

Clarivate

JULY 19, 2023

From a recent survey of 275 IP intellectual property (IP) professionals, 75% view patents as an important business driver and necessary for establishing a dominant market position. Tools such as Derwent Innovation ThemeScape can quickly compare your position in a specific space to your competitors.

Analysis 52

Analysis Comparison Strategy Tools 52

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. This innovative, fast-growing business provides clients with access to a worldwide network of trusted associate consultants, each specialising in an area of loyalty and customer engagement.

Loyalty 52

Loyalty Travel Fashion CRM 52

Playvox

NOVEMBER 3, 2021

According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Teamwork, sharing knowledge and best practices feed company culture.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

COPC

MARCH 11, 2022

Key drivers affecting labor markets. And what can customer support operations do to begin to solve the current challenges of the labor market? Significant labor market trends may be the primary cause of a particular contact center’s hiring and retention challenges. Managing/leveraging outsourced service providers.

Contact Center 85

Contact Center Conference Training Call Center 85

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. At the time, this white paper didn’t exactly set the world ablaze. What’s more, the world is beginning to understand that blockchain has the potential to be much more than a cryptocurrency ledger.

Company 52

Company Healthcare Innovation Industry 52

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting. Why Confirmit APIs?

Employee Engagement 51

Employee Engagement Customer Relationship Management Innovation Customer relationships 51

One Millimeter Mindset

OCTOBER 8, 2018

Think about an over-dependence on cold calling, marketing automation and running around networking events throwing business cards at everything. Even if our functional roles are not primarily in marketing and selling, our customers’ engagement experiences bias them about how we will deliver outcomes. That is scary stuff, folks.

Engagement 74

Engagement Customer Experience Sales Customers 74

datastax

JUNE 6, 2019

They can now measure business impact in terms of agility and time to market. As the relentless pace of innovation persists, organizations must continue to invest in their cloud assets to stay ahead of competitors and on top of the shifting sands of customer needs. The Top Data Management Challenges of Hybrid Cloud (white paper).

Government 98

Government Data Software Strategy 98

West Monroe

MARCH 22, 2017

Recently, I co-authored a white paper on six pillars required for successful business transformation to agile ( click here to download the paper ). With agile, making sure all stakeholders – from functional areas to IT to marketing – are bought in and speaking the same language is imperative. What Does Agile Look Like?

Healthcare 40

Healthcare Software Insurance Banking 40

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Published on: February 06, 2019. Share this page on: Tweet.

Automotive 73

Automotive Social Media Contact Center Banking 73

COPC

NOVEMBER 5, 2021

Finally, brand leaders have increased the rate of competitive sourcing activities in the market to create a high-performing outsourced operation and develop healthier partnerships with outsourcing partners, essential for 2022 and beyond. The outsourcing contact center market is becoming more competitive. Competitive Sourcing Insights.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

datastax

NOVEMBER 15, 2018

To this end, they need a flexible enterprise data layer that delivers the power and agility needed to stay nimble and well-positioned to respond to changing and dynamic market conditions. Powering Growth and Innovation in a Hybrid Cloud World (white paper). READ NOW.

Data 87

Data Innovation Examples Management 87

Horizon CX

JANUARY 6, 2020

Thinking that this was not necessarily my final career choice, I then took the initiative to write and submit an internal white-paper to my management team describing how I would approach collecting and managing the voice-of-the-customer differently than it was being done. Southwest Airlines Co.,

Airlines 100

Airlines Course Management Survey 100

CSM Magazine

NOVEMBER 14, 2019

This could be because of marketing over-hype, lack of familiarity with the technology, or the plain old hope that they have found a solution to some of their problems. to describe companies who try to fix everything with one project or, at the other end of the scale, spend 18 months writing an AI strategy paper that delivers nothing!

Return on Investment 49

Return on Investment Chatbots Technology Interaction 49

NobelBiz

FEBRUARY 13, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! NobelBiz stands at the forefront of innovation in caller ID reputation management, offering comprehensive solutions designed to protect and enhance the visibility of your calls.

Call Center 59

Call Center Self Service Software Contact Center 59

AWS Machine Learning

APRIL 12, 2023

Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. His current focus is helping enterprise customers achieve their business outcomes through architecting and implementing innovative and resilient solutions at scale. User Group Document Type Authorized for Access Guest.

Case Study 95

Case Study Groups Study Policies 95

CX Journey

APRIL 7, 2016

We have been part of many innovations and successes. If you’d like to learn more about this topic, check out: White paper describing this approach in more detail: " Engineering a Service Revolution: How to build a service culture and improve service quality fast." Ron Kaufman is the founder and chairman of UP!

Culture 80

Culture How To Net Promoter Score Airlines 80

ENGAGE.cx

JUNE 19, 2015

What’s making things more complicated is the way marketing technology innovation is changing the way companies promote their businesses across customer touch points. These innovations are further enabling micro-segmentation by persona, which is fundamentally redefining the rules of the game.

Touchpoint 40

Touchpoint Innovation Financial Meeting 40

ClearAction

FEBRUARY 7, 2016

Customer-Focused Marketing. Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience Innovation. Rules of the Game for Customer Experience Innovation article. Customer Experience Innovation Covers the Experience Spectrum article. Building a Customer-Centric Culture.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. For a deeper dive into MiFID II (including a few WFO features not mentioned above) download the white paper MiFID II: What Does it Mean for Your Organization?

Financial 51

Financial Contact Center Call Recording Communication 51

Kitewheel

SEPTEMBER 16, 2019

Most companies realize that competing on customer experience is essential to lead the market. CX leaders have NPS score data, Marketers have campaign attributions and interactions, Sales has to consider if their emails are being opened, and technology teams are being asked to link it all together. So what is a journey step in practice?

Measurement 40

Measurement Customer Journeys Omni-Channel ROI 40

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out. You Also Might Like… 5 Innovative Ways to Connect with Customers Digitally.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

West Monroe

MAY 5, 2017

” The conference primarily focused on discussing the impact of Fintech on the Financial Services industry, the current state of innovation, and what’s coming next. My panel topic focused on getting back to basics and not forgetting the fundamentals necessary to be successful in the market.

Banking 40

Banking Conference CRM Financial 40

Currency Alliance

FEBRUARY 15, 2018

This has come at the cost of innovation, experimentation, and ultimately customer experience. This is tantamount to shrinkage – because as the economy expands to accommodate new services and innovative customer experiences, retail occupies an ever smaller market share.

Retail 110

Retail Brands Banking Loyalty Programs 110

Daniel Group

AUGUST 15, 2014

Once you do this, especially in B2B markets, you realize the second implication, which is that your “product” likely won’t satisfy all of your customers’ needs… it must be wrapped in excellent marketing, sales, training, support, and service. The Daniel Group may produce a complimentary white paper given sufficient interest.

B2B 55

B2B Customer Experience Management Customer Experience Management 55

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

datastax

JANUARY 23, 2019

Innovation is critical to the success of any organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

SmartKarrot

DECEMBER 2, 2020

Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Catherine Blackmore is said to be the powerhouse in the CS space and innovation. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Source: Pexels.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

SmartKarrot

JUNE 11, 2020

As this is the first step, you must be very careful about how to market your brand to these potential buyers. Having done that, you can create e-books, editorials, white papers and blog posts that zero in on about outlining specific issues that your potential prospects are facing at the moment. The Second Stage of Consideration.

How To 11

How To Comparison Wireless Fashion 11

QuestionPro Audience

FEBRUARY 24, 2021

Business approaches evolve continuously because of the ever-growing market competition. Innovative tools and technology: Innovation is at the core of our business, and over the years, we have taken the necessary steps to help researchers quickly reach respondents with ease. Need 80+ verification points on your respondents?

Survey 195

Survey Study Leadership Data 195

Oracle

MARCH 10, 2021

When it comes to B2B marketing on social media, brands currently rely heavily on LinkedIn. It’s the top organic and paid social platform for B2B marketers. According to a CMI report , 95% of content marketers use LinkedIn to distribute their content organically, and 76% use it for paid distribution.

B2B 111

B2B Company Marketing Social Media 111

Help Scout

AUGUST 11, 2021

Experience reliability & innovation. Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Along with customer service, they also write a lot about marketing, sales, and business logistics. White papers. Customer listening path.

Customer Service 80

Customer Service eBook Leadership Resources 80