Mon.Jun 10, 2024

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Understanding the What, Why, and How of Open-Ended Survey Questions

SurveySensum

Why did Mark give the score ‘5’ on your CSAT survey? What Rachel disliked about the customer service? Open-ended survey questions are the key to answering these questions! Open-ended survey questions are your gateway to rich, detailed insights directly from your respondents. Unlike closed-ended questions that restrict answers to predefined options, open ended survey questions give participants the freedom to express their thoughts, feelings, and experiences in their own words.

Survey 52
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10 Fascinating Blackpink Facts and Statistics

Brandwatch CX

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 96
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10 examples of greetings which should be added to your canned responses

Provide Support

Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.

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10 Fascinating Blackpink Facts and Statistics

Brandwatch CX

We dive into the world of Blackpink with mind-blowing facts and stats, and why brands should work with them.

Brands 79
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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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What is Old is New: Using HERs to Get Customers Off the Sidelines

Uplight

As an individual homeowner or renter, it’s often tough to know how to impact climate change, with personal choices feeling small in comparison to the magnitude of the problem. Yet in aggregate, our actions add up. Residential energy usage makes up a whopping one-fifth of greenhouse gas emissions in the United States. As energy providers, Read More The post What is Old is New: Using HERs to Get Customers Off the Sidelines appeared first on Uplight.

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InfoSecurity Europe 2024: Next-Gen & AI Dominate The Show Floor

Forrester's Customer Insights

InfoSecurity, once known as the RSA of Europe, annually brings together around 20,000 and 500 exhibitors to share knowledge in over 200 sessions, network and showcase the latest solutions.

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Why R&D efficiency matters now for software companies

West Monroe

As growth slows and enterprise values fall for many in the high-tech industry following the post-COVID boom, software companies must increasingly focus on maintaining and expanding margins. The need for efficient growth at scale requires fundamental changes beyond traditional cost reduction measures such as pausing hiring, reducing unnecessary spend, and halting initiatives.

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First-Line Sales Managers: Promote Or Hire?

Forrester's Customer Insights

Today Forrester is publishing new research revealing that, all else being equal, B2B sales leaders achieve better revenue results when they hire first-line sales managers (FLSMs) externally, rather than promoting individual contributors (ICs). This runs counter to standard practice and tradition, but the data is clear: Externally hired managers and their teams perform better.

Sales 54
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Mastering Sales Conversations with Customers

Integrity Solutions

We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.

Sales 107
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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Tech Spending in Asia Pacific: A Steady Rise to 6.4% Growth in 2024

Forrester's Customer Insights

Tech spending in the Asia Pacific region is set to increase by 6.4% to reach reach US$710 billion in 2024. Over the next few years, software spending will continue its rapid growth, followed by spend on IT services, communications equipment, and computer equipment.

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Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys

CSM Magazine

Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.

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The Forrester Wave: Intranet Platforms, Q2 2024 Is Now Live!

Forrester's Customer Insights

The Forrester Wave: Intranet Platforms, Q2 2024 published on June 6. I conducted an in-depth analysis of 13 vendors and evaluated their products across 28 criteria. My assessment revealed three leaders, five strong performers, and five contenders.

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Top Market Intelligence Tools You Must Try (Free Tools Included)

SurveySparrow

What makes the best market intelligence tools? Is it advanced analytics features? Ease of use and intuitiveness? Or maybe it is the cost of each one. A tool that combines all these stand out to me. What about you? Let’s find out. But before that… What is Market Intelligence? Market intelligence is the process of analyzing everything and anything related to your business.

Tools 52
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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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How To: Democratize Data Across the Organization   

Optimove

Re-engage your churned customers with this guide Download Now Why it Matters: Optimizing the customer experience is essential for organizational success in today’s data-driven landscape. With a robust data foundation, marketers gain independence in personalizing campaigns and accessing customer insights. Meanwhile, BI teams benefit from seamless data integration and analysis, enhancing CRM decision-making.

Data 52