BirdEye

JUNE 7, 2024

Why should healthcare providers care about the patient experience? Going to the doctor, getting a prescription, scheduling surgery, or even visiting the emergency room—each of these experiences, and many more—shapes a patient’s experience with your healthcare practice. To understand these experiences you need patient survey software. Healthcare experiences form a dimension of information and care that you cannot afford to ignore.

Healthcare 64

Healthcare Software Survey Customer Journeys 64

InMoment XI

JUNE 7, 2024

Hotel reputation management has never been more important. With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. A bad review or post gone viral could deter potential guests from ever getting to your website. With these stakes in mind, your hotel reputation management strategy must be an integral part of your business strategy to keep your hotel competitive with the top brands.

Hotels 260

Hotels Management Social Media Hospitality 260

Uplight

JUNE 7, 2024

Innovation can be an overused buzzword in the energy sector. But with demand rising rapidly and decarbonization mandates looming large, it’s exactly what we need to find creative answers to the challenges facing utilities and their customers. As Vice President of Strategic Development at global energy company AES, Alexina Jackson and her team are focused Read More The post Safeguarding Grid Reliability as Energy Demand Skyrockets—A Conversation with Alexina Jackson of AES appeared first on Uplig

Innovation 116

Innovation Company Customers Leadership 116

Beyond Philosophy

JUNE 7, 2024

Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.

Culture 88

Culture Management Customer Experience Examples 88

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SaleMove

JUNE 7, 2024

FIs have high call volumes, staffing constraints, and need to meet rising consumer expectations. See how 2 FIs were able to overcome these challenges. The post Time to Modernize Your Overworked Call Center appeared first on Glia Blog | Digital Customer Service Explained.

Call Center 92

Call Center Meeting Consumers Customer Service 92

Adrian Swinscoe

JUNE 7, 2024

This is a guest post from Colin Farquhar, senior vice president of enterprise IP video, and Kerry Lindsay, vice president of human resources at IPTV specialist: […] The post Overcoming cultural latency: How video technologies support today’s hybrid workplace first appeared on Adrian Swinscoe.

Video 45

Video Culture Technology Resources 45

CSM Magazine

JUNE 7, 2024

Exploring Europe is a dream for many travelers. With its rich history, diverse cultures, and stunning landscapes, it’s no wonder that millions flock to its cities and countryside every year. However, navigating through Europe can be a bit challenging if you’re not prepared. To make your journey more enjoyable and hassle-free, here are some vital tips on things to avoid when exploring this captivating continent.

Travel 52

Travel Insurance Transportation Training 52

Forrester's Customer Insights

JUNE 7, 2024

At its annual flagship event, Cisco Live, about 20,000 IT and security pros gathered in Las Vegas to hear the company’s latest announcements, plans for its $28 billion Splunk acquisition, and vision for the future.

Trends 36

Trends Customers 36

SurveySparrow

JUNE 7, 2024

“Listen closely, and reply well.” A good rule of thumb for any customer conversation! But if it was this easy, why do some businesses nail it while some fail? You guessed it – they have conversational analytics software. In fact, Gartner had predicted that by 2026, conversational AI within contact centers will reduce agent labor costs by $80 billion.

Analytics 52

Analytics Software Tools Analysis 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

JUNE 7, 2024

Behind the software that powers our world and economies are software developers who design, develop, and deploy code. Software developers exert a significant influence on the quality, reliability, and security of the software produced.

Software 33

Software Trends 33

2020 Research

JUNE 7, 2024

Key Takeaways Hispanic American Voters in Arizona are unhappy with both Joe Biden and Donald Trump. Half of these voters aren’t paying close attention to the presidential race, and most of them can’t name any campaign promises from either candidate. The issue of abortion is not as important to these voters as some might expect. In this Article Awareness of the Presidential Campaign How the Voters See Biden and Trump Which Candidate Would Get Their Votes The Issue of Abortion Thoughts on Immigrat

Groups 59

Groups Leadership Connections Resources 59

Forrester's Customer Insights

JUNE 7, 2024

Navigate the choppy and always exciting waters of artificial intelligence (AI) with Forrester’s analysts.

Software 35

Software Data Government Chatbots 35