ChurnZero

DECEMBER 21, 2022

For those who did make the time, we see you, we hear you, and we appreciate you. There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ That’s the way I feel about net expansion. What metrics do investors care about most? Show us your ways.

Customer Success 98

Customer Success Metrics Consulting Training 98

ChurnZero

DECEMBER 15, 2020

Learn what Patrick Blanton, Vice President of Customer Success shared about his team. You’ll learn about the team’s structure, the team’s proudest moments, and how WalkThroughs have enabled immediate support and guidance to customers. . We have tiered out our team by customer size. How is your CS Team structured?

Customer Success 98

Customer Success Customers Metrics B2B 98

Michelli Experience

AUGUST 22, 2017

April 11th was the forcible ejection of Dr. David Dao after he boarded a plane in Chicago en route to Louisville, Kentucky. My perspective likely varies greatly from someone who travels only during peak holiday periods or who watches the same customer-experience disaster video repeatedly. A Shared Challenge.

Airlines 113

Airlines Data Travel Consulting 113

John Paul

APRIL 30, 2021

Céline, who has been a John Paulee since 2017, was recently appointed EMEA CEO. What do you like the most about your job? The services we provide daily to members, the good humor and professionalism of the teams, the variety of my tasks and responsibilities, the heart and energy that we put into everything we do.

Travel 52

Travel Course Innovation Strategy 52

John Paul

APRIL 26, 2019

This month we meet Teresa Foster, a virtual concierge who works for a large finance company in Texas. She tells us about her daily life and what she likes about her job at John Paul. Are there any John Paulees who deserve a shout-out? What do you do at John Paul? I am a Virtual Concierge in Austin, Texas.

Travel 75

Travel Call Center Entertainment Financial 75

John Paul

JUNE 5, 2020

In this interview, he talks about his daily life at work. Each person manages his region, but we work as a team. We have other big projects coming up but I can’t say anything yet ??. These projects are vital because we, and more particularly our Concierges, use the telephone system a lot to communicate with our clients.

Management 78

Management Exercises Call Center Travel 78

Kristina Evey

MARCH 14, 2018

We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them. We are thoroughly investigating what occurred to prevent this from ever happening again.”. The plane had already pulled away from the gate and was en route to the runway for takeoff.

Airlines 184

Airlines Customer Experience Travel Guidelines 184

John Paul

SEPTEMBER 28, 2020

Tangi, John Paulee since 2017, talks to us about his career evolution, his daily duties as General Manager of Opérations in the Paris office, and how his team had to adjust to working during a lockdown! All this for a year before passing the torch to Antoine Grosse who took over from me. What do you like the most about your job?

Management 52

Management Hotels Hospitality Government 52

Wired and Dangerous

MAY 9, 2021

Avoid using the word to speak against yourself or to gossip about others. NLA Landlord Vision has been carefully developed for busy landlords who find their paperwork overwhelming ( agreement ). General partners contribute, above all, their work, experience and expertise. They are solidarily liable for the partnerships debts.

Insurance 91

Insurance Government Financial Banking 91

Wired and Dangerous

MAY 26, 2021

No debemos confundir el trmino Indemnify, en este contexto, con el verbo indemnizar ni con el sustantivo indemnizacin. Como seala el jurista estadounidense Ken Adams en su blog Adams on Contract Drafting, cuando se dice que A shall indemnify B lo que se quiere decir es que A will be liable to B. Sturman, M. and Simons, T ( [link] ).

Travel 91

Travel Consulting e-support Policies 91

John Paul

SEPTEMBER 28, 2020

Bibiana, who joined the John Paul family in 2018, talks to us about her daily life on the Digital team, the impact of Covid-19 on her work, and how the lockdown changed her team! What do you like the most about your job? I like to communicate, which for me means: transmitting our ideas, what we do and what we can do.

Management 52

Management Analysis Connections Communication 52

CSM Magazine

AUGUST 8, 2023

One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Think differently about Workforce Engagement Management (WEM); it’s so much more than a set of tools. Put WEM into practice So what can be done to build a happier team?

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . We hit hockey stick growth this year and onboarded a typical year’s worth of schools in one quarter. We couldn’t have done this without the digital journey,” says Leighton.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Wired and Dangerous

MAY 9, 2021

Here’s what we know about accepting the license agreement under unusual circumstances. We recommend that you wait for a patch to fix this issue as one of the currently available fixes could cause you to lose all your in-game date [link]. Both residents and providers/agents must abide by the terms of the agreement.

Government 91

Government Policies e-support Financial 91

John Paul

MAY 26, 2021

Below, he discusses his fascinating career evolution, his favorite memories at John Paul, what he loves most about his job, and more! What do you like the most about your job? I believe that the more alignment and understanding we have, the better we support each other. Thank you, Alex! Hello Alex!

Hospitality 52

Hospitality Hotels Travel Report 52

CX Journey

JANUARY 15, 2016

Last year, I wrote about some of the employee lingo that gets bandied about, often interchangeably - and, sadly, incorrectly so. Regardless, the lingo I'm writing about today is more specific to what makes up the employee experience. And how he feels and what he thinks about those interactions. Stick with me here.

Employee Experience 80

Employee Experience Employee Engagement Leadership Engagement 80

Helen Dewdney

APRIL 21, 2023

In this post Tim Kelly of Motor Claim Guru tells you what you need to know about the cover you should take out and what the insurance company legally can and cannot do. Your legal right to choose your repairer The vehicle is your property, so you can choose who repairs it. Many of these repairers are brilliant, many are not.

Insurance 92

Insurance Automotive Consumers Financial 92

John Paul

MARCH 8, 2019

We shared our expertise and activity with these students who are passionate about client relations and specializing in CRM. est apparu en premier sur John Paul. Once again, John Paul welcomed students from the American Business School to our Paris office. L’article American Business School students at John Paul !

CRM 40

CRM Study Groups Company 40

ShepHyken

DECEMBER 17, 2021

This week we feature an article by Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®. He writes about how SMBs can make the most of the holiday season by investing in proper protection. This can be challenging for SMBs with the events that occur when products are out the door and en route to doorsteps.

e-support 76

e-support How To Insurance Retail 76

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! What do you like the most about your job? Are there any John Paulees who deserve a shout-out? Hello Wendy!

Travel 52

Travel Tourism Management Hotels 52

Vonage

SEPTEMBER 25, 2015

Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is now less than a week away, and I’m looking forward to joining some of the industry’s leading experts on both days to talk about how SureFlap provides its excellent customer experience and has rapidly grown its business.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

Gainsight

MARCH 31, 2020

I don’t know about you, but I lose track of time these days. Even though winter is officially over, like Ned Stark from Game Of Thrones, it seems like we’re all preparing for darker days ahead. You might have been en-route to your Sales Kickoff. You might have been en-route to your Sales Kickoff. A lot has changed.

Survey 105

Survey Industry Airlines Hospitality 105

ShepHyken

MARCH 31, 2023

This week, we feature an article by Josh Centers, a Business Journalist at TextExpander , a platform that empowers teams and individuals to save time and eliminate repetitive typing with just a few keystrokes. Good customer service is something we cherish. That immediately sets the interaction off on a bad foot.

Customer Service 67

Customer Service How To Handbook Chatbots 67

SurveySparrow

MAY 23, 2021

Do you remember learning about the barter system in school? Of course, ever since we invented currencies, we haven’t looked back. But why are we talking about the barter system? Because we need to brace ourselves for the future of exchange: cryptocurrency. . ’ But what exactly is cryptocurrency?

Banking 52

Banking Financial Government System 52

John Paul

APRIL 26, 2019

Andrew tells you a little more about his daily work and his vision for John Paul. Over the last 9 months, we have significantly enhanced the capabilities of our APAC organisation, and restructured our concierge operations footprint to be more relevant to our customers and be in locations where they are. What do you do at John Paul?

Innovation 40

Innovation Meeting Brands Engagement 40

John Paul

FEBRUARY 28, 2019

Each month, we interview a John Paulee to shine a spotlight on employees who are working hard behind the scenes! Read on to learn more about Louise. We handle all the customer service requests. We work for the “Elite” members of the loyalty program, clients who are really loyal to the brand!

Hospitality 40

Hospitality Loyalty Programs Hotels Loyalty 40

John Paul

FEBRUARY 28, 2019

Each month, we interview a John Paulee to shine a spotlight on employees who are working hard behind the scenes! Read on to learn more about Louise. We handle all the customer service requests. We work for the “Elite” members of the loyalty program, clients who are really loyal to the brand!

Hospitality 40

Hospitality Loyalty Programs Hotels Loyalty 40

John Paul

DECEMBER 17, 2019

In the interview, Pace talks about his journey and his best memories so far at John Paul. I also enjoy sharing my experience with all my teammates, we can always learn from each other. Every time we have a new challenge, someone will help provide a solution and make sure that nobody walks alone. What do you do at John Paul?

Travel 40

Travel Consulting Customer Experience Customers 40

Eptica

APRIL 15, 2020

Author: Taoufik Massoussi - Product Manager & Head of AI We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives. Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19.

Net Promoter Score 95

Net Promoter Score Self Service NPS Consumers 95

Steve DiGioia

JANUARY 9, 2017

Year after year we hope service and the customer experience gets better. As I mentioned in a previous article entitled “ The Shocking Truth About Self Service ”, if we are to believe that installing self serve check-out counters are in the customer’s best interest, why not install more and really do away with the live cashier altogether?

Self Service 100

Self Service Chatbots Advertising Fashion 100

Customer Bliss

JANUARY 24, 2017

One of the most interesting things about this episode to me is where Scott began his pathway to the CCO role. Employees are essentially internal customers, so the tie to working with — and providing value for — external customers isn’t as big of a leap as we sometimes think. About Scott. That is great!

Loyalty 100

Loyalty Leadership System Engagement 100

ShepHyken

JULY 27, 2018

This week we feature an article by David Martin who shares an Amazing customer service experience he had with Allbirds shoe company. – Shep Hyken. My wife and I, when traveling by air, subscribe to a strict carry-on policy: Everything we take — no matter the trip duration or location — has to fit in our respective carry-ons.

Customer Service 90

Customer Service Customer Experience Travel Customers 90

SurveySparrow

JUNE 2, 2023

By research, we mean you should find details about your prospect company’s: Location Revenue No. If the person you’re contacting recently posted about closing a recent round of funding, congratulate them. If they tweeted about Adele’s new single, make it the subject line of your email. Sounds oxymoronic, doesn’t it?

How To 52

How To Social Media Chatbots B2B 52

John Paul

OCTOBER 1, 2019

This month we are pleased to introduce Nathalie Flemens, a Senior Talent & Culture Manager in Miami: she gives us insights about what she does every day and what she likes about John Paul! The Talent & Culture team works with a distributed workforce and we wear many hats so there are no two days alike.

Culture 40

Culture Management Travel Employee Engagement 40

AWS Machine Learning

SEPTEMBER 22, 2022

To evaluate the performance improvements, we used OpenML benchmark datasets with sizes varying from 0.5–100 For comparing performance of multiclass classification problems, we use accuracy, for binary classification problems we use the F1-score, and for regression problems we use R2. Dataset overview. Ticket number.

Training 73

Training Metrics Software Comparison 73

John Paul

JULY 29, 2020

In this interview he reveals his daily life at work, the impact that the Covid-19 crisis had on the business, and what he likes best about his job! What do you like the most about your job? We continue to evolve, adapt and make adjustments with the ever-changing status of the travel industry. Hello Michael!

Management 52

Management Hospitality Travel Entertainment 52

Maru Group

OCTOBER 13, 2020

The impact of COVID-19 has changed so much about the food industry: occasions, locations, and access. What was certain is that shifts in how and where we eat have shaken up people’s relationship with brands and created opportunities to create new loyalties. Their fluidity will reshape what they buy and how we market to them.

Industry 52

Industry Consumers Retail Brands 52