Kerry Bodine

MAY 3, 2022

In a recent survey of 1500+ marketing leaders, customer engagement platform Braze found that three of the top four challenges that marketers face related to customer engagement revolve around data: Collecting, integrating, and managing data (32% of respondents listed this as a concern). If you answered “data,” you’re not alone.

Customer Engagement 156

Customer Engagement Engagement Fashion Banking 156

Eptica

FEBRUARY 7, 2022

In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Read the full article and watch the video here: Tags: contact centres, Microsoft Teams Categories: Trends & Markets. Highlights from our customer service blog in 2021.

Video 121

Video Trends Meeting Tools 121

Eptica

SEPTEMBER 7, 2021

Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud. You might also be interested in these posts: How to plan for customer service success at peak times. Published on: September 06, 2021.

Tips 106

Tips Strategy Technology Interaction 106

NICE inContact

OCTOBER 30, 2019

We established the NICE inContact CX Excellence Awards Program to celebrate and honor organizations that drive creative, innovative customer interactions. The 2020 NICE inContact CX Excellence awards program recognizes customers like you, who strive for excellence.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Report 108

Report Effort Score Customer Centricity User Experience 108

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Eptica

MAY 12, 2022

Our latest blog and infographic explain how the underlying reasons behind contact centre cloud adoption are changing and highlights the main steps to a successful migration. Four ways to avoid customers having to repeat themselves. Tags: Cloud Migration, Cloud Contact Centre Categories: Best Practice. Share this page on: Tweet.

Self Service 71

Self Service Infographics Trends Interaction 71

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! There is a lot of area to cover when designing better customer experiences. Or goals are too abstract, like “make every customer experience better than the last.”

How To 248

How To Net Promoter Score Course Customer Journeys 248

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). Why does this drive growth?

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. on a 100-point scale for customer satisfaction, which Forrester categorizes as an “OK” rating. What’s the key to driving improved customer satisfaction?

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Customer service.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Here’s what they achieved, and how they did it.

Meeting 52

Meeting Customer Success NPS Effort Score 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango accelerates revenue retention and customer growth Last month at Totango Live! , customer health). vital business trends) and externally (i.e.,

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

AWS Machine Learning

OCTOBER 18, 2023

Purina US, a subsidiary of Nestle, has a long history of enabling people to more easily adopt pets through Petfinder , a digital marketplace of over 11,000 animal shelters and rescue groups across the US, Canada, and Mexico. As the leading pet adoption platform, Petfinder has helped millions of pets find their forever homes.

Training 92

Training Metrics Data Consulting 92

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Experience Investigators by 360Connext

NOVEMBER 2, 2021

Creating customer personas is an important part of any customer journey mapping exercise or really any customer experience management program. What is a Customer Persona? What is a Customer Persona? A customer persona is a visualization of a representation of your customer. But what are they, really?

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more. million trusted user reviews.

Software 98

Software Chief Customer Officer Touchpoint Customer Success 98

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Instead, continuously evaluate what practices and customer insights might lead to better outcomes.”.

Customer Success 105

Customer Success Management Marketing Analytics 105

Alida

JULY 11, 2017

Customer experience is middling at best, and that’s troubling for brands. Forrester’s 2017 Global Customer Experience Trends report found the vast majority of firms in digital and traditional retail, banking and insurance around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range.

Customer Experience 183

Customer Experience Effort Score Omni-Channel Retail 183

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Software Analytics Touchpoint 79

SurveyGizmo

SEPTEMBER 22, 2021

After surveying our customers, we thought it might be helpful to create a top-ten list of the best survey software solutions for market researchers. Implementation Index, Highest User Adoption, and Months to Go Live data from G2 users on G2.com. Adoption for Alchemer is the highest as well. To create the list, we turned to G2.com,

Software 98

Software Survey Marketing Sports 98

Strativity

MARCH 7, 2023

Accomplishing this requires an understanding of three areas: How AI is positioned to disrupt your brand, category, and customers; What emergent needs are revealing themselves in light of this technological development; and What your organization’s capacity is to respond, now and as the future of ChatGPT continues to evolve.

Brands 98

Brands Analytics Consumers Technology 98

BirdEye

MARCH 22, 2024

Despite the widespread adoption of listings, numerous businesses fail to fully capitalize on this opportunity. As you can see, this description clearly states the category within the first sentence. They quickly list their business category, services, and location to help customers find them easily.

Examples 59

Examples Multi-Channel Sales Industry 59

Eptica

NOVEMBER 6, 2020

What does this mean for customer service and how can companies prepare? Our new blog outlines 4 areas that businesses should focus on to ready their contact centre, from adopting the cloud to joining up their systems ready for the rush. What does this mean for customer service and how can companies prepare?

Ecommerce 83

Ecommerce How To Knowledge Base ROI 83

Storyminers

AUGUST 18, 2020

In a previous Story Miners article , we shared insights about this year’s trends in customer experience. Various businesses now have a powerful medium to better understand every aspect related to their customers. Big data makes it easier to conduct any type of analytics in order to accurately predict or adapt to customer behavior.

Data 147

Data Social Media Trends Innovation 147

Optimove

JULY 4, 2023

It’s an undeniable fact of marketing life: while acquiring new customers is undoubtedly important, it’s the ability to convert these new customers into loyal, long-term customers that truly sets businesses apart. But what if all the above hasn’t helped you to convert these One-Timers into loyal customers?

Tips 52

Tips Multi-Channel Social Media Communication 52

SmartMessage Blog

NOVEMBER 22, 2023

With our comprehensive and informative article, you can explore the key categories of audience segmentation, easily start with a step-by-step guide, and identify best practices. Here are the list of audience segmentation categories: Demographic Segmentation: Clarifying consumer identity based on age, gender, income, and education.

Strategy 52

Strategy Marketing Advertising Analysis 52

Clarivate

SEPTEMBER 5, 2023

These awards are particularly special because they recognize the benefits most important to our customers, earning the highest rating within its category for usability, ease of use, meeting user requirements, and user adoption. Kelly H, via G2 The IPfolio difference Why does IPfolio inspire such customer loyalty?

e-support 52

e-support CRM Analytics Software 52

CSM Magazine

FEBRUARY 8, 2022

Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” ratings from real users on G2 , the world’s largest tech solutions review site.

Report 59

Report Customer Satisfaction Software Analysis 59

West Monroe

DECEMBER 20, 2021

It involves a broad range of initiatives spanning operational changes to customer influence and engagement. This approach to decarbonization requires: Segmenting diverse decarbonization opportunities into functional categories. Category 2—Company operations: Fleets, buildings, data centers, facilities, employee behavior.

Transportation 52

Transportation Metrics Technology Strategy 52

AWS Machine Learning

NOVEMBER 28, 2023

In 2023, the pace of adoption of AI technologies has accelerated further with the development of powerful foundation models (FMs) and a resulting advancement in generative AI capabilities. Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society.

System 106

System How To Measurement Government 106

Eptica

OCTOBER 29, 2020

Author: Pauline Ashenden - Demand Generation Manager Collaboration and communication are at the heart of creating a successful, customer-centric business. That’s why an increasing number of organisations are adopting Microsoft Teams to bring their people together seamlessly, wherever they are located. Share this page on: Tweet.

How To 56

How To Customer Centricity Trends Communication 56

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. How to Use the Customer Success Platform Evaluation Scorecard Template.

Customer Success 106

Customer Success Analysis Customer Retention Meeting 106

ClientSuccess

JULY 16, 2021

Designing a Customer Health Score is likely one of the most impactful projects you can take on as a Customer Success Leader. Think about having the ability to foreshadow customer behavior based on certain risk signals and being able to intervene before it’s too late. So what are the top 8 metric categories? Integrated.

Metrics 52

Metrics Measurement Course Customer Journeys 52