SaleMove

APRIL 3, 2020

We started off with a rebrand (from SaleMove to Glia), secured $20M in funding, received many awards and industry recognition via both Gartner and Forrester reports, and expanded each and every team across the company. The post Phil Sorgen Joins Glia Board appeared first on Glia Blog | CX Explained. 2019 was a great year for Glia!

Report 52

Report Industry Customer Experience Customer Service 52

Comm100

NOVEMBER 10, 2020

This is software sold by one company to another without branding so the latter can rebrand it and sell it as their own product to their clients. Some are obvious, like tires, but others like the radio, engine components, exhaust, suspension, and more are made by companies not owned by GM. Let’s clarify what we mean by white-label software.

eBook 130

eBook Automotive Software Healthcare 130

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. SiteJabber recently rebranded its business-facing side of the platform, which is now called Jabio. To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews.

Retail 110

Retail Brands Consumers Case Study 110

SurveySparrow

JULY 21, 2021

Custom rebranding (Logo, CSS, Domain, Email, SSL). Custom rebranding (CSS). Custom rebranding. Custom rebranding. So if you are looking for an easy survey builder for your WordPress website or blog, look no further. Rebranding. Custom rebranding. Please enter a valid Email ID. Signup for Free.

e-support 52

e-support Social Media Survey NPS 52

Lithium

SEPTEMBER 11, 2019

We already started today by renaming the Khoros Corner category to “Atlas Resources & News” and the Khoros View Blog to “Atlas Insights”, with the hope these names changes will make it easier to quickly know what kind of content you’ll find in those areas.

Video 40

Video Resources 40

Lithium

SEPTEMBER 11, 2019

We already started today by renaming the Khoros Corner category to “Atlas Resources & News” and the Khoros View Blog to “Atlas Insights”, with the hope these names changes will make it easier to quickly know what kind of content you’ll find in those areas.

Video 40

Video Resources 40

Lithium

SEPTEMBER 11, 2019

We already started today by renaming the Khoros Corner category to “Atlas Resources & News” and the Khoros View Blog to “Atlas Insights”, with the hope these names changes will make it easier to quickly know what kind of content you’ll find in those areas.

Video 40

Video Resources 40

BirdEye

MARCH 15, 2024

Perhaps your company is: Undergoing a rebranding process. In this blog, we’ll guide you through how to do this within minutes. A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. However, there are instances when a strategic pivot is essential.

Social Media 58

Social Media How To Video Data 58

GetFeedback

MAY 4, 2018

They could introduce a new feature that flops, attempt to debug a feature and make it worse, or go through a rebranding that customers aren’t fond of. The post How to User-Proof Your Product Strategy appeared first on Blog - GetFeedback. That doesn’t mean you have to mimic everything your competitors do.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

CX Journey

DECEMBER 10, 2015

In 2012, J C Penney decided to launch a dramatic rebrand under the leadership of new CEO, Ron Johnson. The rebranding flopped and sales figures fell flat. Note: This post was originally published on the Caliber UX blog and is reposted here with permission. From start to finish, use accurate data to create customer personas.

Customer Journeys 80

Customer Journeys Entertainment Social Media Healthcare 80

CX Journey

MAY 17, 2017

Image courtesy of Pixabay I originally wrote today's post for Clicktools; it appeared on their blog on July 26, 2016. Last month, I wrote about 20 tips to design better customer surveys. That post ought to be helpful whether you're designing a new survey or redesigning existing surveys.

Survey 159

Survey Feedback Social Media Roadmap 159

SaleMove

FEBRUARY 16, 2019

Shortly after we decided to go through a complete company rebrand, Glia (formerly SaleMove) headed overseas to demo at FinovateEurope 2019. The post Glia Wins Best of Show #5 at FinovateEurope appeared first on Glia Blog | CX Explained. If you’re interested in watching the full demo from FinovateEurope, click here !

Conference 40

Conference Sales Customer Engagement Engagement 40

SmartMessage Blog

FEBRUARY 22, 2022

The day we publish this blog post coincides with an interesting date. 17) SmartMessage has gone through a comprehensive “Rebranding” process three times in its 17-year journey. The post Blog first appeared on SmartMessage. A team with a family culture. Let us start with SmartMessage’s core strength, its employees.

Insurance 40

Insurance Telecommunications Tips Culture 40

One Millimeter Mindset

NOVEMBER 22, 2018

On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. My thanks, to you all, for these honors! ” I took my own advice.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

Beyond Philosophy

OCTOBER 21, 2021

Instead, firms rebrand marketing people. These rebranded marketing people dressed as Chief Customer Officers don’t know that measuring agent effectiveness based on calls or chats per hour creates an ineffective environment for customers. . Mead also wishes companies would task someone with oversight into the experience.

Chief Customer Officer 78

Chief Customer Officer Contact Center Call Center Net Promoter Score 78

Beyond Philosophy

JANUARY 28, 2019

This analysis is something marketers have engaged in for years, but it has been rebranded to sound sexy. If you enjoyed this post, you might be interested in the following blogs and podcasts: Why Customer Experience is Dying (And What To Do About It). Second, some use of AI is creepy. To listen in , please click here.

ROI 139

ROI Net Promoter Score Effort Score Groups 139

Dapresy

JANUARY 22, 2019

Is it tricky to visually ‘rebrand’ my reports for each customer? What is ‘best practice’ when it comes to customer experience data reporting? Ask yourself the following questions: Does it take a long time to configure new reports? Am I paying for functionality I don’t need?

Marketing 77

Marketing Analysis Report System 77

Bold360

SEPTEMBER 16, 2019

AI is just statistics rebranded. ” — Stephanie Plunkett. The post AI IRL Podcast Episode 34: How AI Can Be Used to Drive Customer Conversion appeared first on Bold360 Blog. Additional benefits of using AI to improve conversion. “AI So, the obvious benefit to using AI here is increased conversion rates.

Data 40

Data Consumers Analysis Communication 40

InboxAI

OCTOBER 11, 2017

” The vendor expo, usually called the ‘Partner Expo’ has been rebranded as The Customer Success Expo. Just this week, Nick Mehta, CEO of Gainsight, published an article about customer success on the Salesforce blog. The post Insider Tips for Dreamforce 2017 #DF17 appeared first on Komiko's blog.

Tips 40

Tips Entertainment Exercises Conference 40

Win the Customer

AUGUST 25, 2016

Over the past decade, Dove has used social media to rebrand itself as a personal care brand as well as a company that is committed to helping women realize their beauty potential. Dove’s social media makeover is an outgrowth of the company’s “Campaign for Real Beauty.”

Social Media 52

Social Media Case Study Study Customer Engagement 52

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Leverage video content For an in-depth understanding of how to apply these to your marketing strategy, Read the blog or jump to your desired section from the table of contents: What is local social media marketing?

Social Media 58

Social Media Marketing Advertising Video 58

Beyond Philosophy

SEPTEMBER 15, 2015

Tesco Mobile: The UK-based mobile firm has a larger base of loyal Customers than O2, the telecommunications provider that Tesco rebrands for their Customers. If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Please CLICK HERE to join us for the Webinar.

Net Promoter Score 60

Net Promoter Score NPS Banking Telecommunications 60

Beyond Philosophy

APRIL 7, 2016

Part of the reason Customer Experience hasn’t made the gains for companies that it should is because people are just jumping on the bandwagon, rebranding their jobs Customer Experience, but not doing anything differently. I have a theory, but bear with me; again it’s a bit controversial! Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Beyond Philosophy

APRIL 7, 2016

Part of the reason Customer Experience hasn’t made the gains for companies that it should is because people are just jumping on the bandwagon, rebranding their jobs Customer Experience, but not doing anything differently. I have a theory, but bear with me; again it’s a bit controversial! Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Beyond Philosophy

FEBRUARY 15, 2021

You can improve metrics or change outcomes using behavioral science without creating a new product, reinventing the wheel, or rebranding. Wilson adds there’s also greater recognition of the cost-effectiveness of behavioral science.

Financial 88

Financial Case Study Consulting Customer Satisfaction 88

BirdEye

APRIL 5, 2023

In this blog post, we’ll share 150 business name ideas to help you hit the ground running. This way, you won’t have to concern yourself with rebranding your business if a trend suddenly fades away. Don’t sweat it – we’ve all been there. Nailing down the perfect name is crucial in building a rock-solid brand.

Government 98

Government Tips Social Media Consulting 98

West Monroe

APRIL 14, 2017

Marketing and rebranding strategies must be evaluated and implemented. $3M. The post United Airline’s Multi-Million Dollar Decision appeared first on The Blend: A West Monroe Partners Blog. United must respond to the uproar on social media and onslaught of clever #NewUnitedAirlineMottos.

Airlines 40

Airlines Transportation Hospitality Social Media 40

Grade.us

APRIL 2, 2018

Comcast tried rebranding their company to Xfinity. They were widely mocked and universally condemned for their rebrand. The post 6 Businesses That Are Immune To Negative Reviews appeared first on Blog | Grade.us Customers used phrases like "overpriced garbage monopoly" to convey their disinterest. The reviews were that bad.

Ecommerce 38

Ecommerce Competitive Advantage Exceptional Customer Service Innovation 38

Education Services Group

MAY 6, 2021

Having a solid candidate that understands the principles of Customer Success will put you at a huge advantage compared to competitors who may have simply “rebranded” Account Managers as CSMs. #3 3 Accept that the customer lifecycle is not infinite. Use your withdrawals judiciously, only when you feel you must or on egregious errors. #10

Customer Success 92

Customer Success Meeting Report Sales 92

Optimove

SEPTEMBER 8, 2019

It took about a year to decide that it’s time for Optimove to rebrand itself. It took another year to turn the decision into reality. And today, I couldn’t be prouder with the result – our fresh, new look! We are all part of a new era. An era where growth matters above all.

Innovation 40

Innovation Brands Brand Values System 40

Amity

JULY 26, 2018

This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates. This is also useful for applicants to avoid companies who just rebranded support or account management as customer success.

Customer Success 65

Customer Success How To Chief Customer Officer Metrics 65

Wootric CX Blog

DECEMBER 9, 2020

Banco Guayaquil is so devoted to optimizing their customer experience, they’ve rebranded the bank and announced it with a campaign called “Primero Tú”, or “You First” as in customer-first. Commit to primero tú.

Banking 52

Banking How To Effort Score Culture 52

BirdEye

DECEMBER 8, 2023

This blog is all about that. 6 tips 5 tips on how to start a carpet cleaning business Rebranding? Here are 10 unique carpet cleaning business names 6 things to keep in mind when rebranding your carpet cleaning business 9 creative carpet cleaning advertisements ideas Where can you advertise your carpet cleaning business for free?

Tips 58

Tips Strategy Marketing Social Media 58

SmartKarrot

FEBRUARY 25, 2022

In this blog, we attempt to understand evolution, its implications, and whether it will stick. However, rebranding alone is not enough. If yes, check out this blog to get a clear professional pathway to reach your objective. Chief customer officers are finding a place on the executive board of some top companies.

Chief Customer Officer 10

Chief Customer Officer Resources Marketing Customer Centricity 10

Grade.us

APRIL 30, 2019

Rebrand the business, kill existing websites, review/social profiles and start over. The post Your Review Management Agency Guide: The First 30 Days appeared first on Blog | Grade.us Make major corporate changes and immediately request reviews from new/happy customers. Your local clients are happiest when you have a plan.

Management 37

Management Social Media Metrics e-support 37

BirdEye

OCTOBER 31, 2023

This blog post delves deep into their solutions to see if it would work for businesses like yours. Starting in 1983, it was later bought by Verizon Business ServicesYahoo and rebranded it to Verizon Small Business Services. Yahoo Small Business (now known as Turbify) is one of them. Table of contents What is Yahoo Small Business?

e-support 105

e-support Poor Customer Service Social Media Tools 105

Alida

SEPTEMBER 22, 2016

RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post]. RELATED STORIES: How to rebrand without losing customers: Unexpected lessons from a pet food company [Q&A with Pet Supplies Plus’ Cleo Parker]. Prioritize your profiling questionnaire and first surveys.

Innovation 100

Innovation Marketing Social Media Healthcare 100