CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

ShepHyken

NOVEMBER 27, 2020

This week we feature an article from Chelsea Lamb , co-founder and head tech writer at Business Pop. Unfortunately, for many businesses, this is true. But, that does not mean that you cannot improve your customers’ experiences with your business. It’s been said that customer service is dead. Here are some tips.

Customer Experience 154

Customer Experience How To Wait Times Customers 154

Pink Guava

APRIL 26, 2020

Yes, it will be a slow recovery of the economy with business models, customer demand everything having a reset. Through this blog, we present to you a four-point plan to get back to business post the lock down. The best practices in crisis have been curated for the action plan. And there is no escape from it.

Social Media 84

Social Media Financial Innovation Employee Engagement 84

One Millimeter Mindset

SEPTEMBER 29, 2021

Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? People are back at work and back to being busy working. Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. Pause and breathe.

Innovation 88

Innovation Travel Leadership Meeting 88

BlueOcean

MARCH 19, 2024

Love them or hate them, in business, as in life, transitions are inevitable. On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Long Story Short: Outsourcing is a business of wins and losses. Yes, Legal, we’re looking at you.

Customer Care 177

Customer Care How To Sports Case Study 177

Pretium Solutions

FEBRUARY 7, 2022

How do you identify what your successful business should look like? What goals and targets should you set for your business this year? ’ has become a key process for business owners. How does remembering your ‘why’ help with developing a strategy and plan? ’ Asking ‘why?’

Strategy 52

Strategy Examples 52

Pretium Solutions

FEBRUARY 7, 2022

How do you identify what your successful business should look like? What goals and targets should you set for your business this year? ’ has become a key process for business owners. How does remembering your ‘why’ help with developing a strategy and plan? Your Action plan. Implement your plan.

Strategy 52

Strategy Examples 52

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . It is a core value of our business; we know that when you succeed, we succeed. .

Contact Center 52

Contact Center Call Center Trends Healthcare 52

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

NobelBiz

FEBRUARY 19, 2021

Creating a bulletproof business plan in times of great financial distress, like the one we are in at the moment, takes vision and strategic thinking and, above all, experience. The post VIDEO: Advice from a CEO on Your 2021 Business Plan appeared first on NobelBiz®.

Video 52

Video Financial Leadership 52

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

transcosmos Information Systems

MAY 23, 2017

When natural calamities and unforeseen crises occur, businesses need to have a strategy prepare to minimize damages and loss. Whether it’s a citywide blackout, a typhoon, an IT system infiltration, or other security breaches, you need to be prepared with a business continuity plan. Critical Business Functions.

Telecommunications 80

Telecommunications Hospitality Hotels System 80

Alliance by IFS

FEBRUARY 14, 2022

The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano.

Customer Success 65

Customer Success Customers System Report 65

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. And not only does this company apologize, they have a recovery plan in place to “wow” customers when things go wrong. A beloved company understands that a good apology strengthens the bond between customers and the company.

Trends 204

Trends Customer Experience Customer Insights Customers 204

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Planning your next team, corporate or association meeting? Babette is a cross-functional business-oriented STEM professional, qualitative Voice of the Customer facilitator, and Six Sigma Green Belt (Quality).

Leadership 83

Leadership Consulting Travel Customer Retention 83

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon. Planning your next team, corporate or association meeting? One millimeter at a time. One millimeter at a time.

Innovation 77

Innovation Leadership Consulting Groups 77

ShepHyken

MAY 31, 2019

A well-planned customer experience strategy can have an impressive impact on your organization, increasing customer satisfaction, reducing churn, and ultimately boosting sales, growth and profitability. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Treasure the learnings to maximize business earnings! Every organization is facing a stern competition to sustain their business growth. How to devise the future plans?

Poor Customer Service 109

Poor Customer Service Advertising B2B Policies 109

ShepHyken

FEBRUARY 8, 2019

However, many customers will simply stop doing business with you. Third, create an action plan and perform a split test. Group A will perform the changes you wrote in your plan and group B will perform what they have been doing before. You must collect, verify, analyze, plan and act.

Omni-Channel 95

Omni-Channel Feedback Customer Experience Data 95

transcosmos Information Systems

MAY 23, 2017

When natural calamities and unforeseen crises occur, businesses need to have a strategy prepare to minimize damages and loss. Whether it’s a citywide blackout, a typhoon, an IT system infiltration, or other security breaches, you need to be prepared with a business continuity plan. Critical Business Functions.

Telecommunications 48

Telecommunications Hospitality Hotels System 48

Steve DiGioia

MAY 23, 2022

It should match the tastes, needs, and expectations of the customers who frequent the business. This is what can set your business apart from the competition. For businesses that attract families, offer a small gift or candy for the young children to keep them amused while their parents are shopping. Give them a try!

Fashion 361

Fashion Sports Hospitality Hotels 361

ShepHyken

DECEMBER 13, 2019

CX programs, especially widespread ones that cut across divisional boundaries, have the potential to engender all sorts of naysayers from across the business, so lobbying allies and garnering support is part of the successful roll-out. The stance your business takes on CX will determine how you approach vendor selection. Size matters.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

ShepHyken

MAY 10, 2019

Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. However, whether you’re working with a small or large business, there’s a way to navigate around the lack of resources for customer support, and that is through outsourcing.

Resources 109

Resources Customers Groups Customer Service 109

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Not only do you have to deal with Change in order to grow, expand and sustain your businesses. Are you doing business with clients who are exquisitely well-suited for the capabilities and business value you provide them?

Customer Retention 59

Customer Retention Strategy Customers Technology 59

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

SEPTEMBER 20, 2019

Forming this team is a unique process for each business, and making the right decisions on who to include is vital for working together efficiently. This is just one way businesses are taking a smarter, data-driven approach to support information to keep customers happy. Managing tickets as a unified support team.

B2B 108

B2B CRM Software B2C 108

ShepHyken

NOVEMBER 9, 2018

Developing and maintaining a successful enterprise in today’s demanding business landscape is no easy task. The fact of the matter is, as companies begin to scale, a lack of office space and restrictive full-time staffing budgets can cause hiccups in business development plans and significantly reduce departmental output.

Company 95

Company CRM e-support Resources 95

ShepHyken

SEPTEMBER 28, 2018

One of the most effective business strategies for maintaining an edge on competition is focusing on employees and their level of engagement. Without a workforce that is highly engaged with their work, organizations have little hope for retaining talent, delivering on necessary outcomes or sustainably growing the business.

Employee Engagement 107

Employee Engagement Engagement Software Technology 107

Steve DiGioia

JUNE 26, 2023

All in the hopes of sharing with others their best theories to separate your business from the competition and to make your customers feel loved and appreciated. How to Create a Customer-Centric Culture They come to our business with money in hand and are willing to part with it. Let them be the “face of your business”.

Customer Centricity 195

Customer Centricity Course Culture Metrics 195

ShepHyken

APRIL 12, 2019

Macy’s planned to hire 80,000 seasonal workers, while Target promised roughly 120,000 seasonal jobs. A fork-lift operator can open a door for a customer and their three children, housekeeping staff can guide a guest to the pool, and a tax-preparer can answer a ringing phone politely when a receptionist is otherwise busy.

Customer Service 108

Customer Service Tourism How To Retail 108

ShepHyken

OCTOBER 27, 2017

In fact, they’ve frankly come across as cold and impersonal, leaving customers often asking themselves, “Do they even care about keeping my business?” While customer service strategies are constantly in flux with evolving trends and technological innovations, one foundational aspect remains at the core of every successful plan: Empathy.

Customer Service Strategies 84

Customer Service Strategies Strategy Customer Service Hotels 84

ShepHyken

NOVEMBER 29, 2019

Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. . As we will see in the next section, technology is already helping businesses reach their customers faster and provide a delightful experience. A poorly planned app could wreck your brand instead of lifting it up.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

ShepHyken

JANUARY 18, 2019

This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. Time to start planning for your 2019 customer experience initiatives. The post Guest Blog: Are You Setting the Right Customer Experience Goals?

Customer Experience 94

Customer Experience Contact Center Airlines Average Handle Time 94

ShepHyken

JUNE 1, 2018

Every business aims to delight their customers. Other than that, there are many other benefits that are convincing enough for a business to invest in a live chat software. Satisfying customer experience is what your target audience looks for when planning to approach you. Look for live chat plans that fit within your budget.

Software 103

Software Comparison Customer Satisfaction System 103

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64