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Consumer banking: money can’t buy loyalty

Currency Alliance

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. People are more likely to leave their spouse than their bank[ii], so it might seem that banks have no case to answer. Extra what?

Banking 40
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Lisa Johnson UK’s no 1 business strategist & The Complaining Cow

Helen Dewdney

in a week – earning £1m in the first hour of sales with continued success in 2022 when she made £2.2m After a tough childhood spent in social housing, Lisa went on to have successful careers in law, banking and the entertainment industry. A feature on Lisa in Forbes magazine garnered over a quarter of a million views in one week.

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At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed?

Beyond Philosophy

Both quotes seem to apply to what is currently transpiring with retail branch banking, and where it seems to be trending. Banks can’t quite make up their minds about what branches are supposed to be. The largest banks appear to be all about building branch relationships through technology. Are they both? Are they neither?

Banking 60
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Corporate awards:  Buyer beware!

Helen Dewdney

Zoe goes on to point out that many small companies spend far more on influencers or Facebook ads with the same risk of not knowing if it will affect sales. As an example, she says that Dezeen is known as the world’s leading modern architecture magazine. They won an award, but there was no mention in the magazine.

Hotels 80
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Encoded Approved as Visa Direct Preferred Partner

CSM Magazine

Utilising Visa Direct’s solution enables us to offer a payout and peer-to-peer payment solution at the forefront of technology that solves many of the issues of legacy banking systems by providing instant money movement, lower and more transparent costs, and greater security.”

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Payment Gateway Services – the Hidden Gem

CSM Magazine

Gateway Services act as a bridge between merchants, acquirers and banks. However, many merchants when setting up their business account with an acquiring bank don’t have time to consider the process behind the scenes. Merchants are not tied to the acquiring bank that completed the original customer transaction.

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Ukraine: Innovation, technology and cutting-edge research

Clarivate

According to Forbes magazine, the current aggressions from Russia have disrupted services from 70,000 – 100,000 highly qualified workers, including many with digital engineering and IT skills. This aligns with the global trend: electric vehicles are predicted to account for more than half of all global car sales by 2040.