SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Myra Golden

NOVEMBER 15, 2016

The owner, I’ll call him Mike, noticed that his sales team seemed to overwhelmed on the sales floor, but that conversion rates were staying level – and revenue was dropping. Concerned about the jump in claims and returns, began closely watching the activity of his sales employees. What he found was startling.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

The owner, I’ll call him Mike, noticed that his sales team seemed to overwhelmed on the sales floor, but that conversion rates were staying level – and revenue was dropping. Concerned about the jump in claims and returns, began closely watching the activity of his sales employees. What he found was startling.

Call Center 40

Call Center Training Video How To 40

Bold360

NOVEMBER 21, 2016

Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. The banking and financial industries are impacted because of more and more regulatory and compliance issues that affect all business processes and customer satisfaction. Dean Heckler.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40