Microsoft Wins in 2016 CRM Magazine Service Leader Awards

Tricia Morris

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.

Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

This was my second year on the judging panel at the Loyalty Magazine Awards. You can see the full list of winners in this month’s Loyalty Magazine , but here is a selection of the winners which I feel best illustrate where the industry is heading. enjoyed a 20% sales uplift.

Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected…

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences.

Not Hand Size! Heart Size! The Art of Engagement and Loyalty

Michelli Experience

Real leaders care about the size of their heart particularly as it relates to how they care for their people!

5 Things to Consider Before Drafting Sales Letters and Emails

Comm100

There are many different types of sales letters and emails. Whether you’re writing business-to-business (B2B) or business-to-consumer (B2C), here’s what to consider when preparing your own sales letter or email. You aren’t writing your sales letter or email to everyone.

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Comm100 Wins Bronze Stevie® Award in 2019 Stevie Awards for Sales & Customer Service

Comm100

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

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Creating a strong CX ecosystem requires partnership between sales and marketing

Vision Critical

Joint research released by CMO Council, SAP Hybris and SellingPower magazine suggests it’s sales and marketing who should take joint command. While both sales and marketing are laser-focused on growth, they are not on the same page.

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How to Identify Your Customer Pipeline & Make Sales

Joe Rawlinson

Sales are hard to make for even many established companies, and for newer businesses or those with only a small profile in the market, they can be the difference between sink or swim. But before you can even make sales, you need to identify who exactly is interested in your product or service.

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Increase Sales through Ingenious Product Content – Here’s Your Guide

LiveChat

What your product pages offer in terms of content can mean the difference between a sale or a bounce, not to mention the SEO benefits. So here is your guide to crafting the product content that is going to generate increases in sales. Think product descriptions don’t matter?

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Engagement Experience fuels Customer Experience

One Millimeter Mindset

Or, do we send subscriptions to blogs and magazines, or for services, they never signed up for? Let’s say we feel cozy and comfortable in our post-sale support roles, implementing what is sold. After all, the customer’s future solidly is in the hands of post sale teams.

Is the Sales Industry Less Likely to Offer Formal Training to Employees?

CSM Magazine

When working in sales, training is important and should be something that is implemented regularly. But, is the sales industry less likely to offer formal training to employees? Your team will appreciate investment in its potential, creating happy employees and a happy sales board.

The Power of Customer-Centric Solutions

Horizon CX

As CX professionals, we are largely compelled to align with our respective organization’s sales and marketing functions and for good reason—they are generally the ones carrying out the strategy and business goals established by leadership and guiding the rest of the organization forward. During my tenure in sales, I was introduced and trained in what is called the solution-selling methodology. Treat sales like customer service. Create a sales liaison role.

RapportBoost Awarded “Most Innovative Product of the Year – Enterprise” by Best in Biz

RapportBoost

December 3, 2018 – RapportBoost , the leading chat analytics provider for contact centers and brands that leverage chat for sales, took the bronze award in the 2018 Best in Biz’s “Most Innovative Product – Enterprise” category. Press Award Best in Biz Most Innovative Product Sales Coac

Are We reinforcing our organization’s Customer Disloyalty Program?

One Millimeter Mindset

Or will they ask those front-line individuals about the real root causes of decreased sales revenue? This article first appeared in the October 8, 2018 issue of Top Sales World magazine and is reproduced by this author’s permission. Customer disloyalty happens.

Identifying Customer Success Heroes

Talkdesk

This article was originally published in the second issue of Opentalk Magazine. Good success managers thrive o the responsibility to build relationships with stakeholders across every part of the organization — finance, billing, sales, product or support.

Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last

Talkdesk

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. The challenge for many businesses trying to efficiently deliver in-person sales and support is cost and scale. Call Center Customer Service Sales Talkdesk

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Today’s speech analytics is ideal for optimizing a variety of business processes, including sales and marketing, CRM, agent training and compliance.

Elevate Your Call Center’s Performance with Speech Analytics

Talkdesk

This post was originally written by Emily Blazensky , Director of Marketing at VoiceBase, for Opentalk Magazine. . Today’s speech analytics is ideal for optimizing a variety of business processes, including sales and marketing, CRM, agent training and compliance.

Priceless insight: A Q&A with Smithsonian Media’s Linda Lawrence on achieving early success with an insight community

Vision Critical

Just ask Linda Lawrence, Research Manager at Smithsonian Media, comprised of its flagship publication Smithsonian magazine, Air & Space magazine, Smithsonian Channel, and the Smithsonian Media Digital Network. The community is our secret weapon for ad sales.

Incredible B2B Customer Service

The DiJulius Group

However, they have been experiencing incredible sales growth and Customer retention. Carle Publishing creates customized printed and digital magazines for regional and […]. Carle Publishing is a great example of a business that made the Customer Experience they deliver their #1 competitive advantage. Carle Publishing, headquartered in Eastern Canada, competes in a specialized niched marketing industry.

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Big Promises, Small Promises: Can Your Organization Keep Both?

Kerry Bodine

Your sales agents promise that your product or service will deliver certain benefits. This post originally appeared in Brand Quarterly magazine. JetBlue built its brand on being a different kind of airline.

National Customer Service Week Blog: Twenty Five Ways to Show Your Loyalty to Your Customers

Wired and Dangerous

Courting the customer does not end with the sale or transaction. Send customers a subscription to a magazine they value. Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7.

Customer Satisfaction Questionnaires—Top Benefits of Using Them

GetFeedback

According to CMO Magazine customer spend grows alongside trust , after building the relationship. So, while it’s great to hear what customers are saying and feeling for reasons outside of financial benefit, keeping your customers in the loop can generate additional revenue outside of your traditional sales cycle.

National Customer Service Week Blog: Twenty Five Ways to Show Your Loyalty to Your Customers

Wired and Dangerous

Courting the customer does not end with the sale or transaction. Send customers a subscription to a magazine they value. Greetings, Welcome to this special blog marking National Customer Service Week – October 6-10 th and Day – October 7 th.

5 Top Customer Service Articles for the Week of May 6, 2019

ShepHyken

What started with newspaper and magazines has now evolved to real-time, contextual and personalized product ownership experiences. For many organizations and industries, this is a new way to think in terms of sales, loyal customers and more.

Are you serving your customers or smothering them?

NewVoiceMedia

Any issue of Seventeen magazine will tell you that. Getting the inside sales callback: The outbound first impression that earns trust will earn sales. The customer/company relationship is just that, a relationship.

Customer Satisfaction Versus Customer Loyalty

Comm100

But, the sale is just the beginning of the journey with your new customer. Building loyalty in your customers should be your ultimate goal every time you make a sale or connect with a potential buyer. magazine , loyal customers spend on average 67% more than new customers.

Empathy Is the Most Critical Soft Skill and Has Been for at Least a Century

CX University

Consider, if you would, that this book was originally published in 1936, has sold over 15 million copies, and was in the top 20 of Time Magazine’s most influential books. Talk to any sales representative or account executive to corroborate this POV.

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CX Experts We Love

Wootric CX Blog

She’s also a contributor to Forbes , the Harvard Business Review and Hemispheres Magazine. Why do we love whom we love? It’s a question for the ages, unanswerable by poets, philosophers or songwriters. And yet, for some people, there are so many reasons why we love them.

How to Achieve Personalized Customer Service with AI Tools

TechSee

Amazon reports that 35% of all their sales are generated by the recommendation engine. According to Chatbots Magazine , businesses can reduce customer service costs by as much as 30% with virtual agents and chatbots. Hello. Thanks for calling our Hotel. How may I help you?

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Where Has All The Loyalty Gone?

Michelli Experience

Shelagh Daly Miller, VP, Group Publisher for AARP Media Sales recently wrote a provocatively alarming article for Ad Age titled Is Brand Loyalty Dead? Shelagh points out that Allure magazine moved away from the term “anti-aging” because of its negative connotations.

{Guest Post} How Employee Engagement Impacts Your Company’s Performance and Results

Michelli Experience

A-team), a SaaS company that makes sales and marketing teams more productive. Previously he was VP of Sales & Marketing at InsightSquared and has been a speaker at many industry conferences, including the American Association of Inside Sales Professionals (AA-ISP). He has also contributed to WSJ Accelerators Blog, Top Sales World Magazine and the Salesforce.com Blog, among others.

Social Media Influencers and Your Customer Experience

Michelli Experience

network television, radio, newspapers, and magazines). Let’s look at the latter option – using influencers to drive product awareness and sales. Once upon a time, brands purchased advertisements which effectively influenced prospective buyers.

5 Top Customer Service Articles for the Week of February 25, 2019

ShepHyken

CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it.

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NPS: Achieving Brand Loyalty by Closing the Feedback Loop

Kayako

Sure, sales are great, but nothing beats sales from repeat customers. Fortune magazine published an article titled Why Startups Fail, citing post-mortems done on 101 startups. This is a guest post from our friends at Typeform.

Look Beyond The Web: 7 Ways To Promote Your Small Business Offline

Joe Rawlinson

Vendor trade shows offer a low-cost solution to spread brand awareness and even make direct sales. If your product is new to the market, then you have an even better chance at converting sales.

Do Your Customers Talk About Your Products or Your Ads?

CX Journey

Entrepreneur magazine offers up this: Advertising provides a direct line of communication to your existing and prospective customers about your product or service. If you''re seeing fewer customers, and year-over-year sales are down, take a good look inside.