article thumbnail

5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. How do you create great service for such a complex system? He did this through conducting meetings with employees and via the company’s internal messaging systems.

article thumbnail

How Greyhound reduces analytics time tenfold with Thematic Text Analytics

Thematic

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . Easy to miss problems arising.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Using AI Tools for Optimal Scheduling Solutions

Magellan Solutions

These advanced systems process extensive data, recognize intricate patterns, and predict potential outcomes. Time and Resource Optimization AI-driven scheduling systems can analyze patterns and data. Furthermore, Tailwind’s advanced AI-powered analytics forecast popular content and hashtag trends.

Tools 98
article thumbnail

Warehouse Logistics: Elevating Operations Efficiently

SurveySparrow

Data Analytics Dominance Data is key. Warehouse logistics is embracing data analytics to make smarter decisions. That’s the power of data analytics. It uses systems that offer live updates on inventory, shipments, and order statuses. Technology, like Warehouse Management Systems, tracks inventory in real-time.

article thumbnail

Beyond Traditional Warehouse Solutions

CSM Magazine

One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations. While effective to some extent, these systems were prone to errors, lacked real-time visibility, and hindered the efficiency of warehouse operations.

article thumbnail

How Do Indoor Positioning and Navigation Improve the Customer Experience?

CSM Magazine

These systems work based on geolocation and allow companies to remain competitive. How do indoor positioning and navigation systems work? Indoor positioning and navigation are systems that allow you to determine the location of objects indoors and open up the possibility of quick and convenient movement inside buildings.

article thumbnail

Smart Tagging: Revolutionizing Equipment Identification and Tracking

CSM Magazine

Data Analytics: Smart tagging allows businesses to gather data about how their assets are being used, which can be analyzed to make informed decisions regarding resource allocation and investment strategies. Providing training sessions ensures a transition from conventional asset management methods to smart tagging systems.