Remove accessibility-plan
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A Comprehensive Guide to Accessible User Research: Part 1 – Project Planning

dscout People Nerds

Researchers often want to include people with access needs in their studies but don’t know where to begin. This 3 part series covers the various considerations for adapting your practice to include people with disabilities.

Study 145
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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Access 1/19/24. Access 1/19/24 Statista. Access 1/19/24 BusinessWire.

Hotels 260
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How to Delete a Facebook Page and Protect Your Brand Reputation

InMoment XI

Note: If it’s a duplicate Page that you don’t have access to, you may need to claim the Facebook Business Page first. If the audience aligns with your target market and provides access to potential customers, keeping the Page can be advantageous for marketing and promotional purposes. Navigate to: [link]. Audience and reach.

Brands 260
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How Prepared Are Financial Firms Feeling for Consumer Duty?

InMoment XI

Both challenges undoubtedly speak to the need to implement new processes as well as ways of thinking, especially when strategic plans or other requirements such as digital transformation were already planned as necessities. There was also emphasis on fostering a culture of ongoing learning and improvement.

Consumers 492
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Developing Valuable Community-Based Advocacy Programs

Speaker: Bill Johnston, Community Innovation Officer at Structure3C

All attendees will receive access to exclusive program planning templates. Exclusive program planning templates. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. Common pitfalls. Guidance on developing and measuring.

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Stress Awareness Month: 3 Ways Your Employees Can Combat Stress Year Round

InMoment XI

Rather than rattling off a list of possible stressors, we want to talk about how you and your employees can manage these feelings year round with practical, accessible tools and coping strategies. This communication should also feature clear instructions on how to access those resources to increase accessibility.

Resources 493
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5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

But, in order to do this, that data has to be in a centralized platform in order to be readily available for evaluation and future strategic planning. Knowing what data you need to collect will outline what questions you need to be asking your customers in order to get that data, and consequently, achieve those goals you originally planned.

Banking 493
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.