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We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to miss!

InMoment XI

As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! This year, we achieved compliance with Web Content Accessibility Guidelines (WCAG) 2.0 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022.

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4 Reasons Why Live Chat for Government is Critical in 2022

Comm100

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Comm100 complies with WCAG guidelines to support individuals who may have visual or hearing impairments, or motor disabilities. The post 4 Reasons Why Live Chat for Government is Critical in 2022 appeared first on Comm100.

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9 Best Customer Success Communities in 2022

Totango

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. In particular, be aware of any community guidelines regarding product promotion.

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Delighted 2022 product highlights

delighted

This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. Let’s review the ways we improved feedback visibility in 2022. Data retention policy Do you have company policies and/or regional guidelines for how long you can hold on to customer data?

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January 2022 Atlas Highlights

Lithium

We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. How do you create employee community guidelines? Look, we don’t have a crystal ball. How should you go about training employees to engage in a customer community, asks?

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Why Your Contact Center Needs A Remote Work Policy?

Playvox

If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. A remote work location requires a different mindset from contact center management — and a distinct set of guidelines. Measure Performance.

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Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In December 2022, Google added an extra "E," for experience, to their search quality rater guidelines. Table of contents What is E-E-A-T?