Customer Bliss

OCTOBER 3, 2017

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Understanding Quick ROI.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

CSM Magazine

FEBRUARY 17, 2023

Before this, Yishay founded S-Infiniyy, which Spoken Communications acquired in 2015. In 2017, Yishay was chosen by SpeechTek Magazine as “Speech Luminary of the Year.” ” Yishay is a regular speaker on AI and Entrepreneurship.

Customer Service 52

Customer Service Call Center Culture Communication 52

CSM Magazine

JULY 29, 2021

It was recognized by the Entrepreneurs magazine as one of the ‘100 brilliant companies’ of 2015 and crowned as one of the world’s ’50 smartest companies’ of 2014 by MIT Technology Review.

Social Media 98

Social Media Financial Consulting Analytics 98

Michelli Experience

AUGUST 1, 2017

Writing in Forbes Magazine , Ernan Roman shares findings from a 2015 Gallup study which found approximately 50% of customers expect brands will NOT deliver on their promises and only 27% of the employees they surveyed “strongly agreed” that the brands they work for consistently deliver on their promises. 5 Steps.

Leadership 113

Leadership Hotels Brands Consulting 113

Helen Dewdney

MAY 23, 2022

In 2015 Morrisons announced that it was to reintroduce 1,000 staffed Express Checkouts for quick personal service. By increasing the number of self-service checkouts, they will need to add staff to help with the increased number of issues.

Self Service 85

Self Service Banking Technology Retail 85

CSM Magazine

OCTOBER 4, 2023

Before 2015, IT teams had the luxury of time on their side – once you issued a certificate, you didn’t have to worry about it for the next 5 years. That window was cut short to 3 years in 2015, then 2 years in 2018, and finally to just 13 months in 2020. Manual certificate management is on its last legs in 2023.

Management 59

Management Ecommerce System Sales 59

Strativity

APRIL 2, 2015

Read Strativity’s Founder and President, Lior Arussy’s latest article, appearing in the April 2015 issue of Customer Experience Magazine. “With a foundational change of accepting change as part of daily life, we ought to rethink the approach of equipping the organization to handle it.

Management 40

Management Customer Experience Customers 40

Experience Investigators by 360Connext

JUNE 22, 2015

Many C-Level executives are only seen in glossy magazine articles or posed headshots and bios on the corporate site. A video posted by Chicago Botanic Garden (@chicagobotanic) on Apr 15, 2015 at 7:00am PDT. Help customers get to know your leaders. Social can help your leadership seem more down-to-earth and in tune with customers.

Social Media 110

Social Media Engagement Video Innovation 110

C Space

JULY 23, 2021

I feel very much like the Man Repeller ethos isn’t about fashion,” its founder Medine Cohen told New York Magazine in a 2014 profile. women’s underwear market dropped to 21 percent last year from 32 percent in 2015.”. The company’s share of the U.S. Why didn’t anyone at Victoria’s Secret notice things were going wrong?

Fashion 52

Fashion Financial Report Brands 52

Talkdesk

DECEMBER 18, 2017

This post was originally written by Mikhail Naumov, Co-founder & Chief Strategy Officer at DigitalGenius, for Talkdesk’s Opentalk Magazine. Read the full article in Opentalk Magazine by clicking the image below. Often this means more efficient phone support with tools enabling agents to handle more calls at the same time.

Social Media 40

Social Media Contact Center Omni-Channel Chatbots 40

Qualtrics

JANUARY 23, 2019

He’s received several awards including “Best Writer” at the 2015 HR Tech Writers’ Awards and one of “10 Leadership Influencers Who Get It” by Cambridge Leadership Group (2017). He writes a monthly column for Inc Magazine and is the author of Getting Real , REWORK , Remote , and It Doesn’t Have to Be Crazy at Work.

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Helen Dewdney

MAY 7, 2021

Helen says “Remember also that you are covered by the Consumer Rights Act 2015. I also take National Trust and English Heritage membership cards, plus the 2-for-1 garden entry card from Gardeners’ World magazine, so we can visit local attractions for less. Your contract is with the business to which you paid the money.”.

Travel 84

Travel Hotels Tips Consumers 84

Talkdesk

SEPTEMBER 15, 2015

September 4, 2015. Customer Experience Magazine ran an article by Felicity Wade-Palmer on the importance of customer reviews, with a specific eye to the travel and hospitality sector. Huffington Post Canada published a review of Salesforce’s 2015 State of Service Report , detailing four takeaways for customer service.

Omni-Channel 40

Omni-Channel B2C Hospitality Call Center 40

NobelBiz

FEBRUARY 21, 2023

Over the next five years, CybersecurityVentures Magazine projects that the global cost of cybercrime will rise from $3 trillion in 2015 to $10.5 Data hackers are a big threat to every business! The annual cost of cybercrime will rise to $10.5 trillion by 2025. trillion in 2025.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Over the next five years, CybersecurityVentures Magazine projects that the global cost of cybercrime will rise from $3 trillion in 2015 to $10.5 Data hackers are a big threat to every business! The annual cost of cybercrime will rise to $10.5 trillion by 2025. trillion in 2025.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Myra Golden

MAY 15, 2016

Employees who stay with a company longer than two years are said to be get paid 50% less, according to Forbes magazine. Center for Generational Kinetics, Unlocking Millennial Talent 2015. They will change jobs every few years and this “job hopping” is beneficial to both employees and to employers. Retrieved from: [link].

Social Media 40

Social Media Leadership Video Loyalty 40

Myra Golden

MAY 15, 2016

Employees who stay with a company longer than two years are said to be get paid 50% less, according to Forbes magazine. Center for Generational Kinetics, Unlocking Millennial Talent 2015. They will change jobs every few years and this “job hopping” is beneficial to both employees and to employers. Retrieved from: [link].

Social Media 40

Social Media Leadership Video Loyalty 40

CSM Magazine

MAY 27, 2022

4755 – thirty-five million people in the U.S. have Medicare and at least two chronic conditions; 2022: Relative Value Unit (RVU) Increases – CMS regularly updates the Physician Fee Schedule (PFS), changing payment policies and rates.

Management 52

Management Hospitality Healthcare Software 52

Natalie Petouhof

FEBRUARY 11, 2016

who is the owner of Time, Fortune, and People magazines, has acquired Viant. Back in 2015 Viant lined up registration data from multiple online media companies to combine with the MySpace data Mr. Vanderhook wouldn’t say which companies are supplying the data, but noted it’s not Google, Facebook or Amazon).

Data 40

Data Advertising Social Media Return on Investment 40

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 billion in 2015 —up 12 percent from the previous year. This is a costly mistake. trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

Talkdesk

SEPTEMBER 22, 2015

Adrian Swinscoe wrote a post this week for Forbes magazine detailing the reasons why companies should request feedback, even negative, from customers. September 19, 2015. Each week, we round up customer service insights for our benefit and for yours. Why Encouraging Your Customers to Complain Will Improve Your Customer Experience.

Tourism 40

Tourism Call Center Poor Customer Service Culture 40

Middlesex Consulting

FEBRUARY 19, 2017

Here are the Rolls Royce financial results for FY 2008 to FY 2015: The aftermarket services, which includes power-by-the-hour, generates more sales than the actual product does. I look forward to seeing you on a TV, magazine, or Internet advertisement one day soon. Does this business model actually work?

Airlines 60

Airlines Wireless Financial System 60

CSM Magazine

JULY 29, 2015

According to analysts, 89% of companies expect to compete mostly on the basis of customer experience by 2016, compared with only 36% five years ago.

Marketing 40

Marketing Customer Experience Multi-Channel Social Media 40

CSM Magazine

DECEMBER 7, 2023

The Kentucky Derby hit its attendance record in 2015 with 170,000 fans. The racing industry’s customer service warriors—those ticketing agents—juggle demands with the finesse of a horse navigating a tight turn. If you look at modern-day sporting events, very few come even close to the Kentucky Derby in terms of number of spectators.

Industry 52

Industry Customer Service Sports Fashion 52

CSM Magazine

AUGUST 3, 2021

Steijaert assumed leadership of the Netherlands in 2015 and was promoted to VP, International Operated Markets, in 2019. He then held various operations positions before becoming Vice President Operations for France in 2012. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

CSM Magazine

AUGUST 30, 2023

VeChain Overview The history of the currency goes back to 2015 when Sunny Lu and Jay Zhang created this blockchain protocol. They agree HBAR will exceed $0.10 in 2024 and reach $0.20 However, their estimation for 2030 is rather around $0.45. After migrating from Ethereum in 2018, it’s the VeChainThor blockchain that’s behind this project.

Comparison 52

Comparison Financial Consulting Marketing 52

PeopleMetrics

JUNE 16, 2015

Check out the Temkin Group's Lessons in CX Excellence, 2015 report for some ideas from a range of different companies. Image Credits: Ascent Magazine Atos. Members of your leadership team are likely no exception. Start here with a clearly articulated story of a company that has gone from good to great through CX excellence.

Customer Centricity 48

Customer Centricity Leadership Data Net Promoter Score 48

Natalie Petouhof

MAY 17, 2017

Forbes Magazine, 7 Jan. References. Consultancy.uk. “ Two Thirds of Digital Transformation Projects Fail ” Consultancy.UK. 28 July 2016. ** Rogers, Bruce. Why 84% Of Companies Fail At Digital Transformation.” link]. [link]. [link]. [link]. [link]. [link]. [link]. [link]. [link]. [link].

CRM 40

CRM Fashion Leadership Culture 40

Helen Dewdney

MAY 2, 2017

2) Similarly, people take advantage of many online opening offers such as subscriptions to magazines, email services etc. All good intentions and visits dwindle and it would be cheaper to stop the DD and pay on the times you go. 4) Impulse buying for anything that you then don’t use.

Tips 56

Tips Sales Examples Consumers 56

Middlesex Consulting

MAY 31, 2015

This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. Pillai, is a Director of the India based consultancy Terragni Consulting (P) Ltd. Anil and I are members of the Customer Value Creation International Communications and Technology Committee.

B2C 60

B2C B2B Omni-Channel Customer Experience 60

Eptica

FEBRUARY 26, 2016

There is a fascinating article in Forbes magazine in which customer experience consultant, Micah Solomon, and retail industry analyst, James Tenser, discuss this issue, highlighted four important trends: 1. Driving online customers to the store In 2015 U.S. consumers spent $1.5

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Helen Dewdney

SEPTEMBER 30, 2021

The Consumer Rights Act 2015 consolidated and updated consumer law which now includes digital content. The Government is looking to put consumers and competition at the heart of the economy. Markets are constantly changing and adapting with an increase in online transactions accelerated due to the pandemic. (i)

Government 39

Government Consulting Insurance Policies 39

CSM Magazine

DECEMBER 1, 2021

Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than ticketing for the business.

Consumers 52

Consumers Brands Customer Service Data 52

CSM Magazine

NOVEMBER 3, 2015

The 2015 Eptica Retail Multichannel Customer Experience Study evaluated 500 US retailers on their ability to provide answers to routine questions via email, the web, chat, Facebook and Twitter. . ” The 2015 Eptica Retail Multichannel Customer Experience Study evaluated 500 of the biggest US retailers.

Social Media 40

Social Media Retail Customer Service Study 40

CSM Magazine

DECEMBER 11, 2015

A new Xerox report, ‘The State of Customer Service 2015’ reveals that 47% of consumers who called their telecoms supplier in the past year would have preferred other means of assistance but fell back on the traditional call center for a score of reasons. Sharp fall in ‘passive’ customers. About the Study.

Net Promoter Score 40

Net Promoter Score Call Center Study Customer Care 40

CSM Magazine

OCTOBER 12, 2015

.” This fantastic achievement for the Isle of Wight ferry company comes after Red Funnel invested in extensive customer service training for its employees in 2015, introducing user group forums and deploying customer greeters, which has resulted in a 113% increase in compliments and 16% fewer complaints in 2015 vs. previous year.

Customer Service 40

Customer Service Travel Customer Service Training Customer Service Strategies 40

CSM Magazine

DECEMBER 2, 2015

The 2015 Eptica Retail Black Friday Customer Experience Study surveyed the customer experience around festive shopping, particularly Black Friday and Cyber Monday, in both the UK and United States. Despite record UK sales of £1.1 This is according to new research from multichannel customer engagement software provider Eptica.

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40