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CX Competency: Customer Connectedness (Video)

Experience Matters

By mastering Four Customer Experience Core Competencies. This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Here Are Four Strategies For Customer Connectedness: Filed under: […].

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CX Competency: Customer Connectedness (Video)

Experience Matters

By mastering Four Customer Experience Core Competencies. This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Here Are Four Strategies For Customer Connectedness:

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Customer Centricity Requires All Four CX Core Competencies

Experience Matters

As most readers of this blog will likely know, customer-centric organizations must master Four CX Core Competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness. Without Customer Connectedness, the company is Disappointing. Lacking Read More.

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Start Talking About Emotions (Video)

Experience Matters

The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion.

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Capitalizing on the Voice of the Customer (Infographic)

Experience Matters

The bottom line : Make sure to capitalize on the voice of your customers. Customer Connectedness Customer experience Voice of the customer' Here are links to the research referenced in the infographic: State of VoC Programs, 2014. What Happens After a Good or Bad Experience, 2014.

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CX Competency & Maturity Model (Video)

Experience Matters

It defines how organizations flow through six stages of customer experience maturity: Ignore, Explore, Mobilize, Operationalize, Align, and Embed by mastering Four CX Core Competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness.

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Report: The Future of Customer Experience Insights

Experience Matters

Here’s an overview of the five customer insights trends: Download report for $195. The bottom line : It’s time to revamp your customer insights efforts. Best Practices Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer analytics text analytics'

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