Is Your Online Experience Your Customer’s Worst Nightmare?
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. Online experience is still so often the last part of the experience to get a good buff and shine, but I’m here to argue for bringing that priority up to the front of the line. People are shopping online.