Gainsight

APRIL 26, 2023

Pulse Crossing the Pond to Europe We also have fond memories of Pulse 2015, the first year Pulse took over the world. With events across the globe connecting CS, Product, and Community professionals from all walks of life, Pulse Europe has become a home for innovation, education, and Human-First connections. Well, London, anyway.

Industry 52

Industry Conference Fashion Customer Success 52

Clarivate

APRIL 19, 2024

9] [24] [26] The Clarivate Value Communication team, helps life science companies present the benefits of innovative and highly technical medical technologies to market access stakeholders in clear, impactful ways. 2015 [12] Medical Imaging Systems. 2018 Jan;43(1):127-42 [23] Yang Q, Zheng R, Zhou J, Tang L, Zhang R, Jiang T, et al.

e-support 59

e-support Guidelines Study Healthcare 59

Alida

FEBRUARY 22, 2017

billion in 2015 —up 12 percent from the previous year. billion in market value by 2018. The race towards customer-centricity is driving some the biggest trends in business technology. The customer relationship management (CRM) market, for instance, reached $26.3

Customer relationships 180

Customer relationships CRM Customer Centricity Loyalty Programs 180

CSM Magazine

FEBRUARY 17, 2023

This leads to better understanding of customers, increased innovation, and improved job satisfaction. Before this, Yishay founded S-Infiniyy, which Spoken Communications acquired in 2015. Many respondents also noted that better communication leads to better customer service.

Customer Service 52

Customer Service Call Center Culture Communication 52

Clarivate

DECEMBER 3, 2021

Their achievements are invaluable to our contributions to innovation and customer success, as evidenced in the roles women researchers and scientists have played in addressing COVID-19 during the past two years. From 5,554 articles published between 2015 and 2018 in five high-impact medical journals, only 35.6%

Leadership 52

Leadership Study Trends Groups 52

Clarivate

APRIL 14, 2022

In September 2015, the 70th session of the UN General Assembly issued a universal agenda to achieve sustainable development globally. Ukraine ’s contributions to SDG – 16 : Peace and Justice Strong Institutions . Findings and recommendations. What are the UN Sustainable Development Goals? Source: Web of Science.

Analysis 133

Analysis Analytics Government Policies 133

Method:CRM

OCTOBER 29, 2018

.” As the CRM industry leader for QuickBooks integration , Method has always helped accountants deliver innovative tech solutions to their clients. When: November 6, 2018 at 1:00 pm PT. She was named the Top QuickBooks Online ProAdvisor in 2017 and Top 100 ProAdvisor from 2014 – 2018 by Insightful Accountant.

Connections 40

Connections Consulting CRM Conference 40

Magellan Solutions

AUGUST 2, 2021

This, in turn, enables companies to drive innovative, affordable, and remote care. billion in 2018 and significantly more in 2019. This is according to the latest Tholons’ Top 100 Outsourcing Destinations for 2015. . In 2018, the average salary of BPO employees in the Philippines was PHP 375,000/year.

Call Center 52

Call Center Tourism Contact Center Healthcare 52

Second to None

MARCH 8, 2019

Similarly, a 2015 Glassdoor study found that firms ranked on their “Best Places to Work” list overshadowed the S&P 500 from 2009-2015 by as much as 123.3 According to a 2018 Gallup study, 23 percent of employees experience feeling burned out at work very often while 44 percent feel burned out sometimes.

Study 48

Study Financial Customer Centricity Employee Experience 48

Clarabridge

FEBRUARY 12, 2019

In 2015, the Oxford English Dictionary named , aka the “Face with Tears of Joy” emoji, as its word of the year. In 2018, the badger, lobster and llama emojis gave us new ways to describe our trips to the zoo or the aquarium. Keep your eyes peeled for innovative uses of emojis; you never know what you’ll find!

eBook 45

eBook Trends Communication Analysis 45

Second to None

JANUARY 22, 2019

This piece was originally published by Huffington Post on January 4, 2018. Innovation at TeleSign is an outside in process. Total revenue from mobile transactions is expected to double between 2015 and 2018. You can access the piece by clicking here , or by reading below: . Ease of use will be the driving factor.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.

ROI 54

ROI Study Financial Loyalty 54

Magellan Solutions

AUGUST 19, 2021

Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. . Innovation to drive economic recovery and growth. Innovations in technology models are being deployed to drive lending and revive economic activity. .

Banking 52

Banking Retail Industry Financial 52

Second to None

FEBRUARY 28, 2019

Watermark Consulting’s 2019 Customer Experience ROI study examined the cumulative total stock return of the L eaders and L aggards in CX over the span of eleven years (Forrester Research’s CX Index from 2007-2015 & Temkin Group’s Experience Ratings from 2016-2018). They gathered consumer data from 10,000 respondents in the US.

ROI 48

ROI Effort Score Study Financial 48

Eptica

JANUARY 20, 2016

Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? In 2015 top companies in both the US and UK could only answer 65% of questions asked on their websites – meaning that nearly a third of basic queries are currently going unanswered.

Self Service 48

Self Service Customer Service CRM Contact Center 48

ClearAction

JANUARY 12, 2022

Sustainable revenue growth is stimulated by customer experience innovation. An 8X revenue advantage from customer-inspired innovations versus internally-inspired innovations was discovered in an MIT study reviewing revenue growth from 1,193 successful innovations across 9 industries over a 5-year period.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

CSM Magazine

DECEMBER 10, 2020

In 2015, Gartner carried out research which stated that by 2018, 30% of our interactions with technology would be through conversations. Today, one of the most innovative ways to enhance your website is with a voice assistant. Only recently have smaller-sized businesses begun to show interest in it.

Customer Service 52

Customer Service Customer Service Representative Customer Journeys Transportation 52

QuestionPro Audience

JUNE 26, 2018

billion by the end of 2018 – representing an increase of 15 percent over the previous year. million attacks in 2015 to an expected 17.4 Gartner even dropped it from its Hype Cycle of Emergent Technologies back in 2015. Yet, we’re still waiting for our smart toothbrush and automated grocery stores. million attacks in 2020.

Technology 249

Technology Innovation Trends Consumers 249

COPC

SEPTEMBER 9, 2019

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. million from over 300 million users.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

C Space

MARCH 20, 2019

But the truth is, without serious innovation, service stations will end up like deserted Wild West Main Streets. Hilton announced a partnership with Tesla way back in 2015 and continues to outfit more of their locations with charging stations. The death and rebirth of the service station. Service stations are unique places.

Apparel 45

Apparel Automotive Hotels Hospitality 45

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

Management 41

Management Automotive Leadership Effort Score 41

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. PayPal processed all of eBay’s payments until 2018, when eBay started testing a small portion of its payments in-house, with processing partner Adyen. Innovation is a hallmark,” said Chris Brandt, the company’s CMO. “We on July 21. “The

Brands 52

Brands Transportation Sales Innovation 52

Helen Dewdney

SEPTEMBER 4, 2018

Helen continued to criticise Tesco in social media and her blog throughout 2015. — CEOemail (@CEOemail) January 26, 2015. In December 2015 Helen garnered opinions on Tesco adverts and wrote posts about them. Staying with the food theme… In 2018 Helen attended the Tesco Christmas in July event. Tesco adverts.

Case Study 60

Case Study Consumers Study Social Media 60

Beyond Philosophy

OCTOBER 24, 2016

Their budget in 2015 reached just under $718 million , with no signs of slowing down. In fact, the orders they already have means that if you reserve the car today, you will get it in mid-2018—over two years later! Despite their heavy losses in R & D, they continue to maintain a reputation for being innovative.

Brands 60

Brands Customer Experience Training Consulting 60

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. This is a costly mistake.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

Magellan Solutions

FEBRUARY 26, 2022

A business not already outsourcing is like missing one of the biggest innovations of the human workforce. Literacy Rate: There is no significant change since the UNESCO 2015 report and the US still enjoys 99% literacy rate. Billion in 2018. Philippines. Outsourcing in the Philippines is the lifeblood of the country. .

Government 40

Government Insurance Innovation Telecommunications 40

C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 136

Innovation Healthcare Brands Consumers 136

COPC

SEPTEMBER 3, 2019

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. million from over 300 million users.

Financial 40

Financial Self Service System Customer Satisfaction 40

CSM Magazine

NOVEMBER 7, 2018

billion Internet users in the world as of June 2018, and millions of Ecommerce sites, there’s no shortage of choice for online shoppers. Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Avaya

SEPTEMBER 28, 2016

million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. Case in point: In Europe, the introduction of EU eCall to become an integral element of the European emergency number 112 is solving the GPS precision challenge for new passenger vehicles sold in the EU after 2018.

Data 40

Data Wireless Automotive Software 40

QuestionPro Audience

JUNE 11, 2022

Random device engagement (RDE) is an innovative method of conducting research that uses a respondent’s unique identifier as the keystone of their participation. Let’s review the work published in both Goel, Obeng, and Rothschild (2015) and Konitzer, Corbett-Davies and Rothschild (N.d.) The first study was conducted by Goel et al.

Engagement 195

Engagement Advertising Survey Social Media 195

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Feedbackly

SEPTEMBER 26, 2018

While few companies have kept up with consumer expectations regarding customer experience in 2018, even fewer are prepared for the demands in the near future. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

SurveySensum

JULY 14, 2020

She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

JANUARY 30, 2019

Some of our innovations around how we communicate with employees have come out of suggestions from that survey. At the end of 2015, BuzzFeed had launched a promotion of topics related to mental health. In the fall of 2018 we reached a milestone of 50/50 representation of women and men in leadership positions in the company.

Culture 20

Culture Leadership Advertising Resources 20

Qualtrics

OCTOBER 8, 2019

Qualtrics helps meet my “why” because we constantly try to push the envelope to be better and more innovative, constantly stretching outside of our comfort zone to do more. Steve won a gold medal in a Swing dance competition in 2011 with his wife, competed in Samba, Rumba, Waltz and Cha Cha and picked up a little Bollywood in 2018.

Sales 20

Sales Culture Fashion Consulting 20